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Business Profile

Health and Wellness

Nooro, Inc. - XF Agencija US

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.81

Average of 751 Customer Reviews

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Review Details

  • Joy G

    Date: 08/07/2025

    ******* was so helpful to me on my returning product. Thank you. *** ********. This kind of service is wonderful. ????

  • Helga S

    Date: 08/03/2025

    Terrible experience, the app is broken and the support is unhelpful. The course kept wanting to charge me twice and I was unable to use the service yet they refused to refund me!

    Nooro, Inc. - XF Agencija US

    Date: 08/05/2025

    Hi *****,Thank you for taking the time to share your feedback. Im really sorry to hear about the trouble youve had with the app and the frustration its caused. Thats absolutely not the experience we want for you, and I completely understand your disappointment.Upon checking your account, I can confirm that your subscription has already been fully canceled, so you wont be charged moving ********** for the refund, no worries to your satisfaction, Ive gone ahead and forwarded your case to our billing team for a full refund. Please allow 37 business days for the amount to reflect on your account, depending on your banks processing time.Thanks again for your patience, and please dont hesitate to reply if you have any other questions or need further support.Warm regards,Nooro ************* Team

  • Jenny S

    Date: 08/02/2025

    Scam!!!! Do not give them money!!! Their products do not work and they will keep charging your card after cancellation!!! I hope they are sued for fraud!!!

    Nooro, Inc. - XF Agencija US

    Date: 08/03/2025

    Hi *****,I'm truly sorry to hear about your experience this is very concerning, and I completely understand how upsetting and frustrating this must be. Please know that your feedback is taken seriously.I will call you immediately to address all your concerns and ensure we provide a satisfactory solution. Your trust is important to us, and I want to personally make this ******** the meantime, if you have any further questions or need additional assistance, please dont hesitate to reach out to us at [email protected] regards,Nooro Team

  • Mark M

    Date: 08/02/2025

    Similar to several other customer reviews below I also ordered version 2.0 but received version 1.0. **************** quickly answered my request and offered a 50% refund if we wanted to keep version 1.0. I declined as we researched version 2.0 and wanted that one. I was then told I had to pay return shipping costs as it was not their policy to cover these costs even though it was their mistake. I asked if they can send me version 2.0 but was told it was out of stock. After reading similar experiences below I believe they are purposefully sending version 1.0 to customers who ordered version 2.0 knowing it was out of stock and hoping customers will just accept version 1.0. Only positive for me is customer service was responsive and did send me a full refund after receiving the returned item.

    Nooro, Inc. - XF Agencija US

    Date: 08/05/2025

    Hi ****,Thank you for taking the time to share your experience. I want to personally acknowledge how frustrating and disappointing this situation must have been especially after placing your order with clear expectations for Version 2.0.What you described is definitely concerning, and I sincerely apologize for the inconvenience caused. Its never our intention to mislead or disappoint our customers, and I take your feedback very ************ make sure your concerns are fully addressed and resolved properly, I will be giving you a call today. Id like to personally speak with you and provide a clear and satisfactory solution.Thank you again for your honesty your feedback helps us do better. I look forward to resolving this with you.Warm regards,Nooro Team

  • Keith K

    Date: 07/30/2025

    I ordered & paid for two version 2.0 nooro foot massagers. I didn't know it at the time but what I got was version 1.0 foot massagers because version 2.0 is out of stock. I was given instructions for charging the battery for the control for the foot pad on the massager but the instructions from a person that I was given for the one I ordered not the one I received. I was not told that I was getting the lesser version 1.0 even after I talked to a person from the company. They also sold me some expensive supplement that's supposed to help increase the effect of the vitamin b complex that I already take for my legs. It costs about $500 more than the foot massager itself. I do not know if this stuff will have any positive effect or not. After 4 days the battery for the foot massager started shutting off before I was done. It's not supposed to shut off at all unless I do it. I charged it per the instructions from my ******************* continued to have the same problem & then wouldn't turn on at all. When I called to report this problem I learned that I was sent the vers 1 instead of vers 2 that I paid for and that the vers 2 wasn't available right now & they didn't know when it would become available. In the meantime, they are sending me another vers 1 so I can have a working foot massager until the vers 2 becomes available. I'm very unhappy that I wasn't told I was being sent a lesser version than I paid for & that my representative person didn't seem to know it or tell me. Unbeknownst to me the color of the pad you put your feet on his orange for vers 2 & black for vers 1. I was asked multiple times what color the pad was & it was clear I had the black one but that did not get my representative to tell me I have the wrong one & that the rules were different for charging the battery. Now I am waiting for the supplement that I was sold & had to pay a full year for in advance & a vers 1 replacement until vers 2 becomes available. I don't know if this even works. *****

    Nooro, Inc. - XF Agencija US

    Date: 07/31/2025

    Hi *****,Thank you so much for taking the time to share everything with such clarity I genuinely appreciate it.I'm truly sorry for the confusion and frustration you've experienced throughout this process. I completely understand how disappointing it must feel to receive a different version than what you ordered, especially without being informed in advance. That should never have happened, and Im sorry it left you feeling misled and unsupported.I also hear your concern regarding the supplement and your uncertainty around its effectiveness. Its absolutely fair to feel cautious after everything youve encountered, and I want to make sure your trust is restored and your concerns fully addressed.Ill be calling you today to go over everything together and find the best possible resolution. In the meantime, please know that youre not alone in this Im here to make sure we make things right.Warm regards,Nooro ************* Team

  • Fred L

    Date: 07/30/2025

    I accidentally ordered 2 foot massagers and needed to return one. ***** helped me quickly and efficiently and he was very friendly. I dont know yet if the product works but I hope so!

  • Joan T

    Date: 07/30/2025

    Took care of my issue with empathy & in good time.

  • Nellie U

    Date: 07/30/2025

    #1. They shipped a cheaper version than the one shown on their webpage.#2. Then, when I asked to return the product many times via email, texts, and phone calls, they kept trying to get me to keep the WRONG product, and they would refund 25% was their first offer then 35%. Why would I want to keep a product that was not the one I purchased?#3. I had to pay for shipping, since they sent the wrong product. They should have paid for shipping.#4. I'll be happily surprised when I receive a refund.#5. Pro: They have made me very cautious regarding offers on the internet.

    Nooro, Inc. - XF Agencija US

    Date: 07/31/2025

    Hi ******,Thank you for taking the time to share your experience I truly appreciate your honesty, and Im really sorry for the frustration and inconvenience youve gone through.I completely understand how upsetting it must have been to receive an item that didnt match what you expected, and then to feel like your concerns werent being resolved properly. Thats certainly not the experience we want for any of our customers.I will personally give you a call today to address your concerns and ensure we get this sorted to your satisfaction. We truly value your feedback and the opportunity to make this right.Warm regards,Nooro ************* Team

  • Andi M

    Date: 07/29/2025

    I ordered a Nooro product, changed my mind, and was able to resolve my issue. I appreciate their willingness to accommodate me (although I did have to escalate the issue to a supervisor.)

  • ANTHONY H

    Date: 07/29/2025

    Even though their products didn't work for me, they still tried to find ways to help. They even sent me 3 free Fungus pens. Personally I would give them a try, they might work for someone else.

    Nooro, Inc. - XF Agencija US

    Date: 07/30/2025

    Hi *******,Thank you so much for your honest feedback I really appreciate you sharing your experience. Im truly sorry to hear the product didnt work out for you, but Im glad we were still able to support you in some way with the free pens.Ill be giving you a call today to check in and make sure all your concerns are addressed. If theres anything else you need in the meantime, please dont hesitate to reach out.Warm regards,***** Customer Support Team

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