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Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GrubHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GrubHub

      111 W Washington St Ste 2100 Chicago, IL 60602-2783

    • GrubHub

      1026 Commonwealth Ave Boston, MA 02215

    • GrubHub

      280 Summer St # 1 Boston, MA 02210

    Customer Complaints Summary

    • 2,490 total complaints in the last 3 years.
    • 1,008 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horrible experience with Grubhub I order lunch for me and my coworker for takeout and we go and start walking to the restaurant just to find out after walking *************************************************************************************************** the area and is not going to prepare the order. Nobody to contact for help they never pick up the phone.. Grubhub support is useless not helping at all and couldnt even cancel the order for me so I am just stuck with this spent money and no food. Terrible experience.. why accept an order if you are closed? This restaurant should be penalized for this

      Business Response

      Date: 08/22/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 8/22/2025 in the amount of $78.26.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:08/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order at 2:36pm through the Grubhub app. Estimated delivery time was 3:11pm-3:26pm. At 3:48pm, I had still not received my order. I called Grubhub regarding this problem. The man on the phone told me the order would be canceled and I would be refunded. I asked him 3 times to confirm I would receive the refund to my checking account. He confirmed YES. Next thing, I received an email that I would only receive a refund through a Grubhub credit.I would like the original amount charged to my checking account to be refunded to my checking account for GOODS & SERVICES I NEVER RECEIVED.

      Business Response

      Date: 08/21/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 8/21/2025.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 303727459 

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:08/20/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order and one dish was missing 5 items and the other dish was missing entirely. Grubhub refused to refund for missing items which is essentially theft. This has happened numerous times recently and it's egregious. I should be refunded for the missing items, including tax and service fees.

      Business Response

      Date: 08/21/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.

      After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.

      Reference: 303588622

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

    • Initial Complaint

      Date:08/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received my ********* order and Grubhub has a problem with giving me a refund

      Business Response

      Date: 08/20/2025

      Hello,

      We apologize for the inconvenience caused by not receiving your order. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided.

      To assist you further, please reply with the account email address, phone number, or order number associated with your concern.

      You can also reach out to us directly at: ***********************************************************;

      Best, 
      Grubhub

      Customer Answer

      Date: 08/21/2025

       
      Complaint: 23764945

      I am rejecting this response because:
      I want a refund. The email I use is ************************* Phone is ************. Its the ********* order from aug 18th. Im not seeing an order number 
      Sincerely,

      ******* ****

      Business Response

      Date: 08/22/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 8/19/2025 in the amount of $14.75.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

      Customer Answer

      Date: 08/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:08/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 sandwiches, 4 drinks, 1 chili, 1 chicken nuggets from Wendys on August 15th. When I opened my order it was completely incorrect and missing everything I ordered. What was delivered to me was a kids meal *** burger, apple slices, 4 **************** and thats not what I paid for. Grubhub refuses to help so I have to escalate this per usual.

      Business Response

      Date: 08/19/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order. The adjustment was processed on August 19, 2025 in the amount of $66.69.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 303565553

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:08/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an order at 11pm August 17. Estimated arrival time was 11:50pm. Requested a refund and to cancel the order and was denied. This issue is no fault of mine and should be handled by the business. When contacting customer service they refused to help and refused to give me a manager or contact information for a manager. Screen shots available

      Business Response

      Date: 08/18/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.

      After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.

      Reference: 303485029

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

      Customer Answer

      Date: 08/18/2025

       
      Complaint: 23760189

      I am rejecting this response because:

      As a business there should be no reason you can't cancel and refund an order for FOOD that has been waiting to be delivered for 1 hour and 45 minutes. FOOD grows BACTERIA after sitting for 2 hours. It's unsafe. And to be reject a cancelation for the extremely late food and a refund i get told no. Not acceptable. 

      Sincerely,

      ****** *******

      Business Response

      Date: 08/18/2025

      Hello,

      We have escalated your account to be reviewed by a Specialist. This is still pending review that may take up to the full 7 to 10 business days. You will be contacted via email only if there is a change to your status.

      If you do not receive an email communication from us, that means that there has been no change to your status, and we are still unable to process a refund or concession for you.

      Reference: 303485029.

      If you have further questions, please reach out via ******************************************************

      Best,
      Grubhub


    • Initial Complaint

      Date:08/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Theres an unauthorized grubhub charge in my account. Ive never ordered but i have this charge for *****

      Business Response

      Date: 08/18/2025

      Hello,

      We are sorry to hear about the unauthorized charges made to your payment method on our platform.

      Please note that this is a serious issue and cannot be resolved directly through Grubhub. To address the matter, we strongly recommend that you report the unauthorized charges to your financial institution as soon as possible. They will assist you in taking the necessary steps to protect your account and secure your financial information going forward.

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub


      Customer Answer

      Date: 08/18/2025

       
      Complaint: 23758616

      I am rejecting this response because:
      Refund this charge on your end 
      Sincerely,

      Cee Beng

      Business Response

      Date: 08/18/2025

      Hello,

      We are very sorry to hear that you have unauthorized charges on your financial statements. Unfortunately, we are unable to refund fraudulent charges, as all such transactions must be reported to your financial institution as such. Please reach out to them with this information, and they will assist you with the next steps.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:08/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GrubHub has two guarantees. One is price guarantee "find a lower price? Let us know, and we'll give you the difference PLUS $5 off your next order" and On-time delivery guarantee "if your food arrives late you'll get $5 off your next order." I have submitted documentation on two different orders for price guarantee and were denied without a specific reason. I called them and the person said it was in their terms but nothing specific. I asked what the problem was the person said I am not going to answer you again and will hang up..she hung up.

      Business Response

      Date: 08/18/2025

      Hello,

      We apologize for the inconvenience caused by your Grubhub Guarantee issues. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.

      You can also reach out to us directly at: ******************************************************


      Best,
      Grubhub

      Customer Answer

      Date: 08/23/2025

       
      Complaint: 23758283

      I am rejecting this response because:

      Sincerely,

      *** ********

    • Initial Complaint

      Date:08/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My entire order from grubhub is ruined and the company does not care and will not assist with compensation. The food is greasy and can not be eaten. The drinks are watered down and the coffee I have no Idea what it is. The coffee is white at the top and black at the bottom. The company does not care and will not compensate me.

      Business Response

      Date: 08/17/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 8/17/2025.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 303470169

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:08/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will not refund me my money for an order that I didn't receive. I waited over an hour with the estimated delivery time. The customer service representative refuses to give more than $5 as a refund for this.

      Business Response

      Date: 08/17/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order. The adjustment was processed on August 15, 2025 in the amount of $30.36.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 303325783

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    GrubHub is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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