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Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GrubHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GrubHub

      111 W Washington St Ste 2100 Chicago, IL 60602-2783

    • GrubHub

      1026 Commonwealth Ave Boston, MA 02215

    • GrubHub

      280 Summer St # 1 Boston, MA 02210

    Customer Complaints Summary

    • 2,490 total complaints in the last 3 years.
    • 1,006 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered food from Churches texas chicken and the Food arrived late, cold, and spilled over in bag I reached out to grubhub/seamless customer service agent support and they refused to do anything. I need this issue to be fwd to a supervisor for resolution. I will attach receipt.

      Business Response

      Date: 08/15/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.

      After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.

      Reference: #*********.

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

      Customer Answer

      Date: 08/15/2025

       
      Complaint: 23750022

      I am rejecting this response because: I refuse order but delivery driver still left it he didn't even ask me for code before leaving order.

      Sincerely,

      ******* ******

      Business Response

      Date: 08/18/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order.

      We have reviewed your account and we are unfortunately unable to process a refund this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.

      Reference: 303276085

      Please let us know if you have any other questions at ******************************************************


      Best,
      Grubhub

    • Initial Complaint

      Date:08/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven't received my order, couldn't find it in the location, contacted support many times they couldn't assist. My order was over 100.

      Business Response

      Date: 08/16/2025

      Hello,

      We apologize for the inconvenience caused by an order not received.

      We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the order number associated with your concern.

      You can also reach out to us directly at: ***********************************************************;

      Best, 
      Grubhub

      Customer Answer

      Date: 08/18/2025

       
      Complaint: 23749856

      ****** Kelley 

      My phone number is ********** 

      Total
      $122.48

      **********************************

       

      Ordered from sufra Mediterranean grill. 


      Sincerely,

      ****** ******

      Business Response

      Date: 08/19/2025

      Hello,

      Thank you for reaching back out to us, we have received your updated request.

      We apologize for the inconvenience caused by an order not received.

      We have made additional efforts to investigate this matter, but we were still unable to locate any relevant contact information based on the details provided for the merchant's name mentioned. To assist you further, please reply with the order number associated with your concern.

      You can also reach out to us directly at: ***********************************************************;

      Best, 
      Grubhub

    • Initial Complaint

      Date:08/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grub hub order at 326pm on8/13/2025. The order kept getting delayed. To 6pm. It was my sons birthday dinner that was supposed to be delivered by the time he got home from work. Finally cancelled and asked for a refund to my credit card and grub hub refused. They issued a grub hub credit. This is unacceptable. Why would I use their services again. grub hub is refusing to refund my credit card. They are refusing an on shore rep.

      Business Response

      Date: 08/14/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order. The adjustment was processed on 8/14/2025.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 303195769

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:08/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 10th I purchased subway from grubhub. The order consisted of 2 six inch sandwiches, 2 cookies, and 2 Gatorades. The delivery driver couldnt find me despite me waving behind her and trying to catch her. She instead left, marked the order as delivered, and went to a Wingstop. I immediately called her and asked her to bring the order back as she didnt see me when I was right behind her. She agreed. However it would take some time. I immediately reached out to grub hub to explain the situation and was met with an AI assistant who did not help me. The order was brought to me, incorrect (added items I cannot eat such as tomatoes), and soggy (tuna). Upon reaching out to Grubhub I was told the failure was mine for receiving too many refunds despite their driver making this error and ignored.

      Business Response

      Date: 08/14/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.

      After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.

      Reference: 303018747

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

    • Initial Complaint

      Date:08/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They left the order at the completely wrong house and refused to provide a refund they said they will escalate it but that always ends up in denial.I am done using their services I just want my money back

      Business Response

      Date: 08/14/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.

      After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. However, you do have the option to submit a written Refund Appeal. If you are interested in this option, please reach out to us at the link provided below so we can assist you with that process.

      Reference: 303161811

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

    • Initial Complaint

      Date:08/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order dinner. They delay it 40 minutes: the store is now closed. They are giving me a hassle about canceling. This is unacceptable.

      Business Response

      Date: 08/13/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order. The adjustment was processed on August 13, 2025 in the amount of $63.94.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 303176112

      Please let us know if you have any other questions at ******************************************************


      Best,
      Grubhub

      Customer Answer

      Date: 08/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:08/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered: Aug 12, 2025 8:55:32am Order number: #********-6640221 ******************* ************** Order never recieved, wrong location. Connected with support many times, they said I've made previous requests before, first time I order with grubhub.

      Business Response

      Date: 08/14/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 8/14/2025 in the amount of $124.32.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:08/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 9, 2025, I received a $15 Grubhub credit after my order was canceled. The email I received from Grubhub explicitly states that the credit expires 90 days after issuance. However, Grubhub removed the credit from my account after only 30 days.I contacted Grubhub ************* multiple times, providing the email and citing their own website terms, which also state a 90-day expiration for credits. Despite this, customer service insists the credit was only valid for 30 days and refused to restore it.This is a clear contradiction of Grubhubs written terms and amounts to false advertising and breach of contract. I am requesting that Grubhub restore my $15 credit or provide a satisfactory explanation and resolution.

      Customer Answer

      Date: 08/12/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:08/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account and wanted to know why it was deactivated. *** reached out to the company and have not received a response.

      Business Response

      Date: 08/12/2025

      Hello,

      We apologize for the inconvenience caused by your account deactivation. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.

      You can also reach out to us directly at: ******************************************************

      Best,
      Grubhub

      Customer Answer

      Date: 08/15/2025

       
      Complaint: 23736077

      I am rejecting this response because:
      The number associated with my account is **********, email; **************************


      Sincerely,

      ******** ***

      Business Response

      Date: 08/15/2025

      Hello,

      Thank you for contacting us. Grubhub has a dedicated team that handles inquiries of this nature. In order to resolve your concern, we kindly ask that you follow up with ************ for further assistance.

      Please contact ************ at ***************************************************************; and select the option ***************** Request Form.

      Best,
      Grubhub

      Customer Answer

      Date: 08/21/2025

      Hello,

       I have reached out to that specific department regarding my inquiry, several times

       

      and I am not receiving any clarity. How can I reach corporate? I have a specific inquiry regarding my account and I keep receiving a generic response. Can I have a corporate contact? Im not getting anywhere with the dedicated department you mentioned.

       
      Complaint: 23736077

      I am rejecting this response because:

      Sincerely,

      ******** ***

    • Initial Complaint

      Date:08/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Saturday ******* I placed an order for ********* thru grubhub, the total ws *****. The order was inadvertently taken to a different address. I asked for the monies to refunded to my original form of payment, my debit card. They have issued a credit back to GrubHub for me to use w/n 90 days and that's not going to happen. They keep telling me they are unable to refund any longer to original form of credit and can only issue a GrubHub credit to use for ordering again. I am not ordering from GrubHub again and they can't hole my money like that for something I did not even receive. They continue to offer ***** plus another $10 on top of that. I want my money back. How can someone keep your money when you did not receive the items?

      Business Response

      Date: 08/12/2025

      Hello,

      Thank you for your inquiry regarding the Grubhub Credit applied to your account.

      We understand your concerns regarding the issues with your order. The credit was applied to provide a swift resolution, allowing you to reorder immediately. While we are unable to revert the credit to the original payment method, it is available for your use immediately.

      Reference: #*********.

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

      Customer Answer

      Date: 08/13/2025

       
      Complaint: 23734898

      I am rejecting this response because:

      they are forcing me to use their service, credit applied to future orders before a date in November 2025.  The delivered to the wrong address, I told them that during the delivery process 08.10.25, also tried to call the driver 3 times and my call would not go through, texted the driver the correct address, no response either.  I should not have to pay for product I did not receive and have my money held up like this.  I am not going to use grubhub again so I need my money back.  I don't have ***** to throw away and they should not be allowed to force me to use it by ordering something else thru their service, that is not right.  GrubHub was aware the delivery went to the wrong address as I was texting them the same evening it the incident occurred, they said they would credit the order, I told them to credit back to original form of payment.  I did not receive a message from them until Monday that it was credited as in store credit not back to my debit card which is where the money needs to go.

      Sincerely,

      **** *******

    GrubHub is NOT a BBB Accredited Business.

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