Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,488 total complaints in the last 3 years.
1,006 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday, August 10, 2025, I placed an order via Yelp to ************** in ********. I received a confirmation stating that the order would be fulfilled by Grubhub. Within 3 minutes of placing the order, I called ************** to cancel because my friend placed a different order, and I didn't want the restaurant to begin cooking the pizza. The restaurant canceled my order and confirmed on Tuesday, August 12 that the pizza was never made and the order had been canceled. Grubhub charged my debit card $50.05 for the order. When I called Grubhub on Monday, August 11 to ask them to please refund my card, the first ****** I spoke to said that wasn't possible and that I'd need to call Yelp. I called Yelp, and they said I would need to call Grubhub. On Tuesday, I called Grubhub again, and asked to speak to a supervisor. At first, I was flat out told no, but when I persisted, a supervisor came on the line and said she would need to call the restaurant to confirm the order was canceled. She put me on hold, told me she called Pie Life, and she said they were too busy to look into it now and to call back in 2 hours. When I asked if she could follow up, she said no. I would have to call back. I did, and was again denied a refund, told that there was no supervisor to speak to, and told to call back later. I called on Wednesday, and then Grubhub told me I couldn't get a refund because making changes to an order "may result in additional charges". I explained I didn't receive anything from them and I want a refund. I asked to speak to another supervisor, was told no, but was allowed to once I persisted. She came on the line and said she would put me on hold to call the restaurant. She put me on hold and did not come back to the phone. I waited on hold for 37 minutes. I then emailed Grubhub's **************** support email and was copy and pasted a reply that my order didn't qualify because it had been more than 48 hours. They stole $50.05 from me, and I would like it back.
Business Response
Date: 08/27/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on 8/27/2025 in the amount of $50.05.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********.
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Customer Answer
Date: 08/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:08/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My food arrived cold and wasnt the right order. Grubhub has a problem with refunding my money for several other orders
Business Response
Date: 08/26/2025
Hello,

We apologize for the inconvenience caused by order issues reported. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.
You can also reach out to us directly at: ***********************************************************;

Best,
Grubhub
Customer Answer
Date: 08/27/2025

Complaint: 23795959

I am rejecting this response because: I want refunds for the orders that were messed up and caused me to have food poisoning. No order numbers. Email is: ************************ phone number is: ************. ********* aug 8, order wasnt right and the rice was hard as a rock. ********* aug 6, chicken nuggets were freezing cold and stale. ********* aug 1 nuggets were freezing cold and stale. Taco **** **** 14 **** was hard as a rock. Burger King June 3 onions rings were freezing cold. Taco **** ***** 1 food poisoning. Wendys Jan 8 French fries and potato were freezing cold. ***** dec 29 food poisoning. ********* dec 17 nacho fries freezing cold and stale. Im also STILL waiting on my refund for the Aug 18 ********* order

Sincerely,

******* ****
Business Response
Date: 08/28/2025
Hello,

We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.
After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.
For further details, please check your email, as we have provided additional information in that communication regarding your refund confirmation.
Reference: #*********.
Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub
Customer Answer
Date: 08/28/2025

Complaint: 23795959

I am rejecting this response because: I want my refunds! If you dont have a problem with refunding **** ****** EVERYTIME he complains, then you shouldnt have a problem with refunding me when I complain

Sincerely,

******* ****
Initial Complaint
Date:08/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two drinks were missed from most recent order. The online form refuses to load to request a refund. *** on chat refused to assist and refused to escalate. This is theft.
Business Response
Date: 08/26/2025
Hello,
We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 8/26/2025 in the amount of $9.45.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: 304059671
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Customer Answer
Date: 09/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes, the issue was closed due to no response, Im saying they did issue the refund and resolved the issue.

Sincerely,

M **** Leicester
Initial Complaint
Date:08/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order never arrived to my correct location and Grubhub is refusing to refund me. I literally have proof of my order never arriving and they told me my order didnt arrive in the right location and I am still being denied a refund please help me out.
Business Response
Date: 08/26/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 8/26/2025 in the amount of $103.73.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********.
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Customer Answer
Date: 08/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:08/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB Complaint: Grubhub Order and Service Failure Date of Complaint: August 24, 2025 Grubhub * Restaurant: ***** Zone Complaint:I am filing this complaint against Grubhub for their complete failure to provide the service I paid for and for the appalling behavior of their customer service team.I placed an order for Butter Chicken and received a completely different dish: Chicken Korma. This was not a minor mistake; the item delivered was wrong, and it was also inedible. When I contacted Grubhub for a refund, I was met with extreme rudeness and deceit. Every agent I spoke with claimed to be a supervisor and repeatedly told me a refund was not possible without any valid reason. When I tried to escalate the issue, the agents abruptly hung up on me, which is an unacceptable and hostile way to treat a customer.This experience was not just poor serviceit was fraudulent. I paid for an item that was never delivered, was lied to by your support staff, and was treated like a criminal for simply trying to resolve a clear mistake. Grubhub's refusal to take responsibility for its errors and its hostile customer service is a blatant disregard for its customers and its own business practices.I am demanding a full refund for this order. This level of incompetence and disrespect is beyond unprofessional and should be addressed immediately.Desired Resolution: Full refund for the order
Business Response
Date: 08/26/2025
Hello,

We apologize for the inconvenience caused by an incorrect item reported. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.
You can also reach out to us directly at: ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:08/24/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Grubhub has repeatedly refused to honor then guarantee of on time delivery in its terms and conditions. Grubhub has refused to honor the on time delivery guarantee, although warranted and proven, simply due to numerous orders being delayed. Grubhub repeatedly failing to deliver on time services is not the responsibility of the consumer and further retaliation based on its own shortcomings is against consumer protection law and its own terms of use. I am asking Grubhub honor the guarantee validated for my recent order to Five Guys and to honor all valid claims moving forward and refrain from violating advertising violations.
Business Response
Date: 08/25/2025
Hello,

We apologize for the inconvenience caused by Grubhub Guarantee denial. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.
You can also reach out to us directly at: ***********************************************************;

Best,
Grubhub
Customer Answer
Date: 08/26/2025

Complaint: 23789983

I am rejecting this response because: the business asked for clarification and did not provide a resolution. My email is ********************* and the order was from 5 guys on August 6th

Sincerely,

****** *****
Business Response
Date: 08/27/2025
Hello,
We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.
After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.
Reference: 303580586
Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub
Customer Answer
Date: 08/28/2025

Complaint: 23789983

I am rejecting this response because: As indicated I have not received anything that is not guaranteed by Grubhub and if Grubhub intends to provide false advertisements and refuse promotions offered which clearly are listed in its terms and conditions of the promo, Grubhub needs to provide the arbitration methods for proceeding further or a registered agent for district court claims

Sincerely,

****** *****
Initial Complaint
Date:08/23/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a delivery order through GrubHub for ******* on august 8th 2025 the order came out to $15.08 after everything was being prepared and they found me a person to deliver the order I got a notification that it was dropped off while I was in the bathroom at the time, when I came outside to grab my order there wasn't a order outside my door. I reached out to the chat and called the line the employees I spoke to both said they were supervisors but could not resolve my issue because of me requesting a refund before but this is my first time I've ever used GrubHub and they were not understanding they just kept saying I have already gotten many refunds and they couldnt refund or reorder the food. I am very disappointed in this outcome because this is my first time using GrubHub and I usually go in person for food but I was too tired after work and wanted to try a delivery app just this once and this is what happens my money was taken and I have no dinner.
Business Response
Date: 08/25/2025
Hello,

We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.
After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.
Reference:303864622
Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub
Customer Answer
Date: 08/26/2025

Complaint: 23788860

I am rejecting this response because: this is my first account with ******************** and therefore you have no reason to take my money and refuse to not give it back been I never received the goods paid for.

Sincerely,

Daze ********
Business Response
Date: 08/27/2025
Hello,

Thank you for reaching back out to **, we have received your updated request.

Your account and the details of this order was previously reviewed, we are still unable to offer a refund or concession at this time. At this time, there has been no change to this status.

Reference: #*********.

Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:08/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************** I didnt receive this order from nhatrang and grubhub refused to issue a refund Id like refund issued for order I didnt receive
Business Response
Date: 08/22/2025
Hello,

We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.
After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.
Reference: #*********.
Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ********** from grubhub. After it took my payment, I realized it was going to my work address. They said it was out of the area. They will not refund me or deliver to me.
Business Response
Date: 08/23/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 8/22/2025 in the amount of $34.60.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********.
Please let us know if you have any other questions at ******************************************************

Best,
Grubhub
Customer Answer
Date: 08/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:08/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had delivery orders cancelled by Grubhub. They added credit to my account. I am not able to use the credit on any order. There is no response when I try reaching out to Grubhub. They have no contact info. I sent them an email through their press email address and added local news stations in case they want to investigate. The credit on my account will expire within the next couple of days. I want the credit refunded to my credit card and i want my grubhub account closed. Thank you.
Business Response
Date: 08/21/2025
Hello,

Thank you for your inquiry regarding the Grubhub Credit applied to your account.

We understand your concerns regarding the issues with your order. The credit was applied to provide a swift resolution, allowing you to reorder immediately.

We have escalated this request to the appropriate team for further review, they will reach out to you by email directly once completed.

Reference: #*********.

Please let us know if you have any other questions at ***********************************************************;

Best,
Grubhub

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

GrubHub is NOT a BBB Accredited Business.