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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 146 total complaints in the last 3 years.
  • 105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can no longer send email from my Reagan.com account. I turned on my computer this morning and all my incoming email was gone. I have tried to contact Reagan.com and get NO response. I don't know where to go from here other than changing to another carrier. However, I have been with Reagan.com for so long and it would take a lot of work to transfer all the information and to let everyone know I have a new address. What is the best procedure.

    Business Response

    Date: 11/11/2024

    ****** Support sent an email to the user's alternate email address as they encountered a spam email which compromised their account. We will await their confirmation that they have successfully logged back into their account.

    Customer Answer

    Date: 11/12/2024

     
    Complaint: 22527372

    I am rejecting this response because:I never received a response from Reagan.com anywhere. All of a sudden I was locked out of my account and lost all my incoming emails. It has been a CHORE to initiate each email and redirect them to a new website. All my information had to be changed. And NO explanation from ****** at all. I was never informed of an "spam email".

    Sincerely,

    ******** *****

    Business Response

    Date: 11/12/2024

    The user has a ****************** account on file as the alternate email address, we sent a response to that address on 11/11/24 at 2:30pm CST. This email was also cc'd to the ****** account. The user also setup several filters which were configured to delete incoming email to their ****** account immediately. They can right click on the trash folder and select recover deleted emails to review the deleted emails and move them back to the inbox.

    Customer Answer

    Date: 11/13/2024

     
    Complaint: 22527372

    I am rejecting this response because:
    No, it has not. I can't even get into the reagan.com acct, so how could they have sent a message when I couldn't even get in to the account to receive it.
    Sincerely,

    ******** *****

    Business Response

    Date: 11/15/2024

    ****** Support previously mentioned that a followup was sent to the gmail account on file however as of 11/14/24, we are seeing activity in the account whereas test emails have been sent. Can the user confirm that they have accessed the account.

    Customer Answer

    Date: 11/26/2024

    Complaint: 22527372

    I am rejecting this response because: I was not aware of any correspondence to me that I did not answer. Nothing has changed and nothing has been resolved. I can no longer get into my ****** account, so I don't know what is going on with this case. Because of this, I am about ready to give up on the whole issue. It does not seem to get resolved.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:11/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/6/24 TRIED TO CONTACT SUPPORT WITH ONLINE CHAT. 2.5 HOURS THIS MORNING. THEY ARE NOT RESPONDING. QUESTION OF NOT RECEIVING EMAILS.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since Friday, 11/1/24, I have been unable to access my Reagan.com email. When logging in i keep getting an error message. I've tried numerous times to change my password and that hasn't worked. Now, it says my security question is wrong. I've tried their chat with no response from them. There is no phone number to call for help. I have no access to my email. I have paid for 3 years of service.

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my email service be terminated and organization who hosts it has not and/or will not terminate it.

    Business Response

    Date: 10/31/2024

    ****** support has cancelled and refunded the account per the user's request.

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reagan.com has NOT responded to my complaint regarding not receiving emails since 10/25/2024. I have contacted them several times thru their chat support and I am not receiving any correspondence back from them.There is No contact phone number to use for help. If I'm not receiving emails from anyone it is useless to contact them using my email.I need to know if my email account has been hacked!!Can you help me find a contact phone number for them? Are they still in business???? I've paid money for this account and should be able to reach someone!!Thank you. 

    Business Response

    Date: 10/31/2024

    ****** Support reviewed the user's account and found that the user's inbox was out of order. The account is successfully receiving emails and the inbox is now ordered from newest to oldest. We will await confirmation that the user has logged in to confirm as such.

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** **********

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This ************* stopped working about a month ago and would not let me log back in even after changing my password. I have paid $99.00 for 3 years service and am paid up for a couple more years. There is no way of contacting them for tech support or any other contact. Extremely frustrating. I want my service reinstated.

    Business Response

    Date: 10/31/2024

    ****** Support reviewed the user's account and found that it is indeed active. We would like the user to come to our live chat for immediate assistance by clicking here: ***************************************************

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After using Reagan.com for over ten years, our account ********************* was disconnected on 7/18/2024 without warning. There is no way to contact the company / vendor to address the problem. This is my wife's email account and she has suffered multiple strokes and is unable to help me unravel this puzzle. I would like for the company to contact me and help me reconnect this account if only for a transition period. Thank you.

    Business Response

    Date: 10/31/2024

    ****** Support reviewed the account and confirmed that the account expired on 6/13/24. A support ticket was sent to the user to inform them of this along with instructions to repurchase the account should they choose to do so.

    Customer Answer

    Date: 11/04/2024

     
    Complaint: 22474024

    I am rejecting this response because:  The vendor response provides no resolution.  They make reference to a June 2024 notification that we no longer have access to.  At the time of the June 2024 notification, our account was being flooded with phishing emails from accounts ending with ********************, making it impossible to identify legitimate correspondence.  Please share our contact information with Reagan.com so that they can contact us directly (by email or phone), and help coordinate restoration of our Reagan.com account.  Thank you.     

    Sincerely,

    ****** ****

    Business Response

    Date: 11/04/2024

    ****** Support has sent an email to the alternate email address on file and informed them of the current status of the account along with the steps to reacquire the account. 

    Business Response

    Date: 11/04/2024

    ****** Support has sent an email to the alternate email address on file and informed them of the current status of the account along with the steps to reacquire the account. 

  • Initial Complaint

    Date:10/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid Reagan.com for three years. Unable to access email for three weeks. Have changes password seven times and still can't get into email. No support service available.

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is with my email account at **********************. ******************** I cannot login or contact the company. I have noticed through the BBB that they have received many complaints about the same issues. Reagan.com has no support or phone number for contact and i don't have an alternate email for communication. Have tried resetting password and live chat with no results. This should not be this hard. I trusted Reagan.com to do their job so we wouldn't have to.

  • Initial Complaint

    Date:10/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was hacked, when I did get a response from support I was told to change password. I cant find anywhere on site to change password. No customer support to speak of, no contact information for chatting or speaking with any support people that I can find. NONE AT ALL. I want to change my password, check on my account security, and speak with an actual living person responsible for helping customers. As any business should have.Mainly, my account has been compromised, and I fear any information in my account is accessible by others.

Reagan.com is NOT a BBB Accredited Business.

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