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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 155 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This email provider, Reagan.com, doing business as Fortify Technologies LLC, or Fortify Space or Fortify Space LLC has charged me for an email service which has either been hacked or failed and no amount of contacting them through their Customer Support has resulted in restoring this service. There is no phone number to contact them live and their online support does not respond. After paying them on October 16th, I have had ongoing problems and have been locked out of using this Service since November 16th. Anything you can do to assist in getting them to fix this would be appreciated.

    Business Response

    Date: 12/19/2024

    ****** Support has reviewed Mr. ******* account and reset it for him. He can reset the password and log in immediately. For immediate assistance,  Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Customer Answer

    Date: 12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Customer Answer

    Date: 12/30/2024

     
    Complaint: ********

    I am rejecting this response because:BBB of Chicago recently assisted me in getting this email provider to repair my email account. After approximately 3 days my account is no longer available and the provider, Reagan.com is unreachable through their online support portal. The previous complaint number was ********. Anything you can do to remedy this situation with this vendor would be greatly appreciated.



    Sincerely,

    ******* *****

    Business Response

    Date: 01/03/2025

    ****** Support reviewed the user's account and it was found that the user submitted a cancellation and chargeback to ****** on December 23, 2024 which effectively cancelled the ****** account. The user will have to repurchase the account at **********************************************************************

    The account is available for immediate repurchase.

    The user interacted with a support agent via the ****** Live Chat on Sunday, December 29, 2024 and the agent informed the user of the account's status at that time.  Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Customer Answer

    Date: 01/10/2025

     
    Complaint: 22632342

    I am rejecting this response because: This Business did not contact me on December 29. After no response after waiting about three weeks after contacting their on-line customer service , I requested that they cancel my subscription (12/29) to their service. I did see a response yesterday, 1/9/2025, after logging into their on-line customer service, however, they have not refunded my money as I do not possess a ****** account, I paid them with my **** card.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Locked out, no response from customer service or support. I think they have ceased doing business due to multiple hacking incidents, including my account. I have had to cancel which has caused many problems since this has been my default email for over 10 years.

    Business Response

    Date: 12/12/2024

    ****** Support reviewed the users account and they submitted a refund request via ****** which effectively closed the account. The account is available for repurchase by clicking this link:  **********************************************************************

    Support also found multiple live chat interactions from November ***** regarding the account. If the user has immediate questions, Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************


    Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:11/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a Reagan.com customer for over 5 years. In the last 6 months I have had repeated email problems. I have been unable too access my email in weeks. There is absolutely NO CUSTOMER SERVICE or virtual service available. This is the only email I have and my business is suffering. My bill is paid in full and I am frustrated by Reagan.com lack of ANY customer service. Everyday I cannot access my email it is costing me monies. There is no phone number for customer service and no response from repeated efforts to get some help

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email was a victim of a phishing scam. Aug or Sept of 2024. Another entity had access to my account and was sending out phishing emails from my email address. When realized, tried to stop access to other person to no avail. Finally figured it out. Was able to stop access. Because email is used for business and contains personal info, I need an IT investigation into what was accessed in my account done by a 3rd ******** lawyer sent several emails to ****** on 3-4 different days/occasions requesting access to my account for the 3rd party IT. NO RESPONSE. I finally connected with someone on chat, explained my situation. Told them lawyer sent 3-4 emails on different occasions and hasn't heard back, not even an acknowledgement of email receipt. Support person "looked for the emails from the lawyer, couldn't find them so they must have been forwarded to the appropriate department" that chat was over 2 weeks ago. Still no contact from them. Gave my lawyer the address and phone number to ******. Phone call placed, message left, no answer, no call back.THE CUSTOMER SERVICE/SUPPORT FOR THIS COMPANY IS AWFUL!!!!!!! Reaching someone on chat is like pulling elephant tusks!I would like for them to respond to my lawyer's request and to give the 3rd party access to logging info!!

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reagan.com just dropped my email account (on Nov 14, 2024). This is unexpected in that I believe I am paid up until 2025. Their online help person claims that my account is expired and that they have erased all my email. I need that email record. How do they not have remedy? There seems to be no reactivation path. I even tried to re-subscribe but they do not allow me to use the same email name, so how could I ever access my email record again.

    Business Response

    Date: 11/18/2024

    ****** support reviewed the account and it expired on 9/30/24. The user can repurchase their account by clicking this link:  **********************************************************************

    We will await confirmation of their repurchase.

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email service is paid thru 2026 but I haven't been able to access my account since around April.The support area of their website does not respond. There is no other way to contact them.

    Business Response

    Date: 11/19/2024

    ****** Support reset the user's account. They can reset the password and log in immediately. If the user has any further questions they can come to live chat at  ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Locked out of email account I have tried multiple times to notify reagan.com support that I cannot access my email, have not been able to access it since July 2024. I have tried using their online chat, only to be informed I was being connected to someone, which never happens! They keep sending me emails I cannot reply to, requesting me to pay more money to keep the account open! I will not be paying them any more money as I cannot access the account.This is the worst excuse for "customer service" that I have ever encountered!

    Business Response

    Date: 11/15/2024

    ****** Support refreshed the users account, they can reset their password and regain access to the inbox immediately. We will await confirmation of a successful log in.

    Customer Answer

    Date: 11/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Somehow, Reagan.com needs to be notified that I am not renewing my account.  I was able to login, finally, after resetting the password - again.  I have cleaned out my emails and the account needs to be cancelled / closed.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ALS and rely on my email for all of my communication needs and to conduct personal matters and business. I've been locked out of my Reagan.com email for two weeks and have received no response/reply to my requests for customer service."Please reset my ******************** account immediately ************************ I need assistance now! I can't access my email! I've been locked out now for TWO WEEKS! Please reset my account immediately. Please call me at home at ************ or email me at my new email address ******************** or at my mother's email address at ********************* to get this issue resolved ASAP! I have ALS and use an eye gaze computer for all of my communication.***** ********

    Business Response

    Date: 11/13/2024

    ****** support refreshed the user's account and they can reset their password to log in. We will await confirmation for a successful log in.

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning Friday, 11/8/2024, my Reagan.com email has been flooded with spam emails. It looks as though someone got into my account and sent "registration" or "sign-up" emails to companies/newsletters, etc., all over the world. I've changed my password, but the same thing happens every day. When I clicked on their "support" tab, it tells me my email address or password are incorrect, though I used them to login to my email! Earlier this morning, I got a "support is no longer available" message. Is Reagan.com still up? Has anyone else been hacked? Thank you for checking into this. I can be reached by phone or a new email account at ***********************

    Business Response

    Date: 12/02/2024

    ****** Support reviewed the user's account and surmised that at some point the user may have interacted with a spam email or caused a subscription from a third party to send unwanted emails to the subscriber.  We recommend coming to live chat for immediate assistance at ***************************************************

    The user can also submit the email address in question to their internal block list for permanent blocking.

     

  • Initial Complaint

    Date:11/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying for three different email accounts with ******. I keep getting locked out of my account because of an error. I tried to rectify the error with no resolution. ****** will not provide a phone number for assistance nor do they respond with their live chat assistance. I am paying for a service that is unusable and NO RESPONSE or help from ******.

    Customer Answer

    Date: 11/12/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ****** *******

Reagan.com is NOT a BBB Accredited Business.

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