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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 155 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Why has Reagan.com stopped allowing me to have my email???? ****************** "and" if that weren't bad enough I "tried" to get a second email address ($40.00) 2-2-25 ******************** "and" information from previous email is coming up "and" still not allowing me to access either one ... I still don't know WHY ?????? call me! **** ******** ************ Obviously my email doesn't work and the ****** email is not one I'm using. AND when I tried to get in touch with your help desk it never answers.... What has happened to REAGAN.COM ??? 

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email account was cut off on or about 1/8/2025. No announcement and no explanation was given. My last interaction with them was an online chat that was answered saying that they were "experiencing an outage". My account was never restored. My subsequent attempts to reestablish my email account were never successful as their online "support" system was apparently taken down and unavailable. I was a subscriber since the 1990's. Their ability to prevent spam emails totally fell apart in late 2024. Lots of trash emails and spammers. I'm disgusted. All I want at this point is to be told why the cut me off. I would never again conduct any more business with folks that treat loyal customers as badly as they have. Must be communists running the business... The exact opposite of what ****** ****** would have wanted.

  • Initial Complaint

    Date:01/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have had a paid email account with the business for several years. The account quit working two weeks ago today. I messaged support and received two responses that the situation had been escalated and that I would receive a message at another email address when the problem had been resolved. The last message said that there was no timeframe for the resolution. I have yet to receive a response or refund and my account is still inactive.

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had ****** email about **************************************************************************************** full until 9/30/2025. When I try to log in I am told wrong password. I reset the password and log in and still does not work. I have tried to contact ****** and no one responds. I click on the help and tells me the site does not work. I am now receiving spam mail asking for payment in order to access my account that they have hijacked it. HOW am I supposed to resolve this without any answers or way to contact ****** email?

  • Initial Complaint

    Date:01/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with ******************** email service. My email account is not available to me because I cannot get it to accept my password. There is no way to contact reagan.com for technical support

  • Initial Complaint

    Date:12/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to log in to my REAGAN.COM email account for the past 24 hours and have not had any assistance from the tech help area. I have reset my account at least 4 times and am continuously informed that my email ID and password do not match after trying to log in after a processing a reset. This is not the first time this has occurred. The last time The "Help" link was able to reset my account but this time I am not able to connect with "Live" tech support, no matter how many times I tried. I was finally able to get through to another "help"area that charged me $1.00 to provide assistance but I was only able to E-MAIL them and was told to wait for an E-MAIL which is ridiculous because it is the E-MAIL system of the *** that is not working. I just want Reagan.com to reset my account to allow login, refund my $1.00 and let me know exactly why this issue keeps happening. The *** service charges me $40.00/year for this e-mail address which is worthless if I continuously have log-in issues and cannot access my E-MAIL. Because of this problem, I have provided an alternate e-mail address here to be contacted, in addition to my phone number. I would appreciate an acknowledgement of this request. Thank you.

  • Initial Complaint

    Date:12/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to access my email on reagan.com. Everytime I try to login it says I am entering the wrong password. SO I change the password, and try again and it still says I am entering the wrong password. I guess my account either got hacked or this company has gone under. I can't ahold of anyone on customer support. I tried messaging them and they do not have a phone number to call. Extremely disappointed, since I have been a customer for over 10 years.This is my main email as well, so it is very problematic for me to not have access. I would like someone to reach out and fix my account so I do not lose all of my emails.

    Business Response

    Date: 01/03/2025

    ****** Support reviewed the account and it has expired. The user has to log into their member area at ************************************** to renew their account. Once it is renewed, they can log in immediately.

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to access my paid account since 12/11/2024. I have tried to contact @********** several times and even tried their "live" help several times. (No response) I've attempted to change my password to ********************* hoping this was the issue. It won't work. I know I paid apprx. ******+ for this account. It's automatically drafted.I need them to fix the issue and/or contact me so we can fix this.  

    Business Response

    Date: 01/10/2025

    ****** Support has reviewed the account and it was deactivated on December 13, 2024 as the subscription had expired. The user renewed the account on December 26, 2024 and access was restored at that time.  

    For immediate assistance the user can come to live chat. Live Chat can be found on the support page of Reagan.com in the lower right corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Customer Answer

    Date: 01/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This email provider, Reagan.com, doing business as Fortify Technologies LLC, or Fortify Space or Fortify Space LLC has charged me for an email service which has either been hacked or failed and no amount of contacting them through their Customer Support has resulted in restoring this service. There is no phone number to contact them live and their online support does not respond. After paying them on October 16th, I have had ongoing problems and have been locked out of using this Service since November 16th. Anything you can do to assist in getting them to fix this would be appreciated.

    Business Response

    Date: 12/19/2024

    ****** Support has reviewed Mr. ******* account and reset it for him. He can reset the password and log in immediately. For immediate assistance,  Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Customer Answer

    Date: 12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Customer Answer

    Date: 12/30/2024

     
    Complaint: ********

    I am rejecting this response because:BBB of Chicago recently assisted me in getting this email provider to repair my email account. After approximately 3 days my account is no longer available and the provider, Reagan.com is unreachable through their online support portal. The previous complaint number was ********. Anything you can do to remedy this situation with this vendor would be greatly appreciated.



    Sincerely,

    ******* *****

    Business Response

    Date: 01/03/2025

    ****** Support reviewed the user's account and it was found that the user submitted a cancellation and chargeback to ****** on December 23, 2024 which effectively cancelled the ****** account. The user will have to repurchase the account at **********************************************************************

    The account is available for immediate repurchase.

    The user interacted with a support agent via the ****** Live Chat on Sunday, December 29, 2024 and the agent informed the user of the account's status at that time.  Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Customer Answer

    Date: 01/10/2025

     
    Complaint: 22632342

    I am rejecting this response because: This Business did not contact me on December 29. After no response after waiting about three weeks after contacting their on-line customer service , I requested that they cancel my subscription (12/29) to their service. I did see a response yesterday, 1/9/2025, after logging into their on-line customer service, however, they have not refunded my money as I do not possess a ****** account, I paid them with my **** card.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Locked out, no response from customer service or support. I think they have ceased doing business due to multiple hacking incidents, including my account. I have had to cancel which has caused many problems since this has been my default email for over 10 years.

    Business Response

    Date: 12/12/2024

    ****** Support reviewed the users account and they submitted a refund request via ****** which effectively closed the account. The account is available for repurchase by clicking this link:  **********************************************************************

    Support also found multiple live chat interactions from November ***** regarding the account. If the user has immediate questions, Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************


    Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

Reagan.com is NOT a BBB Accredited Business.

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