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Find a Location

Enova Financial Holdings, LLC has 1 locations, listed below.

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    Business ProfileforEnova Financial Holdings, LLC

    Data Analytics

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    CFPB Fines Repeat Offender Enova $15 Million for Violating Order, Deceiving Customers, and Withdrawing Funds Without Consent

    The Consumer Financial Protection Bureau (CFPB) in the District of Columbia has ordered online lender Enova International Inc. to pay a $15 million penalty for widespread illegal conduct including withdrawing funds from customers’ bank accounts without their permission, making deceptive statements about loans, and cancelling loan extensions. Enova paid a $3.2 million penalty to the CFPB in 2019, and was ordered to cease its illegal conduct. For violating that order and continuing to break the law, Enova is now banned from offering certain consumer loans, must provide redress to the consumers it harmed, and is required to tie executive compensation to the company’s compliance with federal consumer financial protection laws.

    For more details, please click here.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    13 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    175 W Jackson Blvd Ste 600, Chicago, IL 60604-2948
    BBB File Opened:
    5/9/2013
    Business Incorporated:
    11/13/2009
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Enova Decisions
    Business Management
    • Jennifer Dewey, SEO
    • Ms. Season Wolfe, Compliance/Legal
    • Blanca Lule, Sr. Compliance Paralegal
    Contact Information

    Principal

    • Jennifer Dewey, SEO

    Customer Contact

    • Ms. Season Wolfe, Compliance/Legal

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I applied for a line of credit through NetCredit after speaking to 3 customer service representatives on the phone that all confirmed the only requirement to apply is a bank account that has been open/has activity for at least 30 days with the ability to log into online banking for verification. I waited until I had my new account open for more than a month and decided to apply off of this information I received. Upon submitting my application and getting a hard pull on my credit, I was able to login to my bank account successfully, but NetCredit still requested 2 months of bank statements, which I do not have. They also asked me to verify my identity, which I completed by calling the number listed in the email. However, I have still not been able to get an approval or update and they are requesting 2 bank statements. At this point, I have verified my identity, logged into my bank account to prove ownership, attached the only statement I have for the account, and attached additional documents including a bank verification letter confirming my account is in good standing with current balance There should be nothing additional NetCredit needs to verify who I am or the ownership of my bank. I need my application to be processed with the information I have provided, as this is more than enough and this feels like a bait and switch.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

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