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Business Profile

Computer Hardware

One Solution Inc.,

This business is NOT BBB Accredited.

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Visit Website(833) 633-8324Write a Review

About

Overview

One Solution Inc.,

6221 N Niagara Ave Apt 408

Chicago, IL 60631-2119

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BBB Accreditation & Rating

One Solution Inc., is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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About This Business

One Solution Inc. is an on-demand, in-home tech support and IT repair service provider.

Years in Business: 12

Products and Services

Our services are available on a 24X7 basis. Our professionals have developed state-of-art knowledge with the help of training and work with leading edge technology to solve all your complex problems related to your computer. OneTech services fix comes with a 7-day, 100% satisfaction guarantee.

We are a global technical support company for residential and small businesses. Our services cover any IT need, including software support, operating system support, printer support, router support, virus support, spyware support, and computer optimization. The company can assist with common printer problems for a variety of different makes and models of printers, including those from Canon, Dell, HP, and Lexmark, and can assist with malfunctioning routers to help companies and individuals return to using the internet after their router has stopped working. One Solution can also help to remove malware and viruses from infected computers and can determine why a computer or network is running slowly and return it to optimal levels.

Business Details

Local BBB:
BBB of Chicago & Northern Illinois
BBB File Opened:
6/12/2014
Business Started:
9/16/2013
Business Started Locally:
9/16/2013
Business Incorporated:
9/16/2013
Type of Entity:
Corporation
Alternate Names:
www.onetechshop.com
www.onetechies.com
Business Management:
Mr. Gagan Dang, Founder/Director

Additional Contact Information

Principal Contacts
Mr. Gagan Dang, Founder/Director
Customer Contacts
Mr. Gagan Dang, Founder/Director
Fax numbers
Other Fax: (773) 326-3561
Additional Phone Numbers
Other Phone: (855) 509-5713
Other Phone: (888) 698-3247
Additional Websites
yelp.com/biz/one-solution...
Social Media

Additional Information

Payment methods
Visa, Mastercard, American Express, Discover, ACH, Check
Refund and Exchange Policy

To initiate any refund you can inform your case to refunds and cancellation department on toll free number 1-855-509-5713 ( 10 AM EST to 7 PM EST) or write to [email protected]

The standard time to process a refund is within 24 working hours of submitting a refund request, however please note most banks take 2 to 3 days to credit the customer account after we have processed the same.

In case of refund of non USA customers, if the refunded amount is less than the original amount then One Solution Inc. is not liable to refund that difference amount as this difference is due to the currency fluctuation.

Customers are advised to read the following carefully before claiming a refund.

Onsite Support Plans / Consumer Bills:
All Onsite support service can be cancelled and complete refund claimed if a formal cancellation is done at least eight hours before engineers planned visit. In case the engineers visit is delayed beyond 2 hours of committed time without information and your consent then the same can be cancelled anytime without any payments.
Please note if the engineer has visited and system can not be repaired due to your unavailability then a minimum $ 79.99 will be charged and any additional amount paid you will be refunded.
PLEASE NOTE:
Onsite Services orders are Services Only Contracts and do not include any parts replacement if any parts are found to be defective. No refunds can be claimed if any change requests are made in less than 8 hours of technicians planned visit or during or after technicians visit.
However, if you feel that the primary issue reported at the time of service order is not resolved as per your expectation, you can get a revisit arranged by calling us on the toll-free number at no additional cost to you.

No refunds can be claimed once a software or hardware order is placed by the company for the customer.

Subscription Plans:
Customers can avail a full refund of services amount excluding any amount paid for software ( if license is installed and activated ) or any hardware, if the technicians are not able to address the primary issue reported during the first 15 days of services contract start date.
However in case the primary issue is resolved, and immediately customer wants to cancel remaining period of subscription then amount deducted would be $ 99.99 (rest amount refunded back) and for Subscription based services cancellation after 7 days of first problem resolution the amount deductible would be 99.99 plus 19.99 x number of months from subscription date.

PLEASE NOTE REFUNDS AND CANCELLATION DEPARTMENT CAN BE CONTACTED ON TOLL FREE 1-855-509-5713 BETWEEN 10 AM EST 7 PM EST. MONDAY TO FRIDAY
OR via email on [email protected]

OR write to:

BILLING DEPTT.

One Solution Inc.
Unit 408,
6221 N Niagara Ave,
Chicago, IL 60631

Business Categories
Computer Hardware, Computer Repair, Major Appliance Services, Information Technology Services, Web Design, Computer Software Developers, Computer Services, Computer Consultants, Computer Parts, Home Electronics, Network Security, Computer Programming, Printer Sales and Services, Computer Disaster Recovery, Computer Room Equipment, CD Player Repair

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