Complaints
Customer Complaints Summary
- 766 total complaints in the last 3 years.
- 511 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Request for Proof of Debt Dear *********** am writing in response to your recent communication regarding the alleged debt in my name. As per the Fair Debt Collection Practices Act (FDCPA), I am entitled to request verification of any debt you claim I owe.Please provide the following:1.Proof of the debt: A copy of the original signed agreement or contract that demonstrates I am legally obligated to pay the amount claimed.2.Breakdown of the debt: An itemized statement detailing the original amount, interest, and any fees or charges that have been added.I request that you provide this documentation within 30 days from the date of this letter. If you are unable to produce valid proof of the debt, I kindly ask that you remove any and all references to this alleged debt from my credit report and cease any further collection activities.Please be aware that if you fail to respond with adequate proof, I will consider this matter resolved and will take further steps to protect my rights under the FDCPA.Thank you for your prompt attention to this matter. I look forward to receiving the requested documentation.Sincerely,Sierra Briant
Business Response
Date: 03/03/2025
March 3, 2025
Sierra Briant
GA 30101
H&H File Number: 043672743
Dear Sierra ************************** ****** is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.Customer Answer
Date: 03/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They stated they will be closing my account and deleting it. They will also be informing the credit bureaus of such. Thank you.
Sincerely,
Sierra BriantInitial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** Communications, I do not have a contract with **************************************************** they did not provide me with the original contract as i requestedBusiness Response
Date: 03/03/2025
March 3, 2025
****** *****
LA 70802
H&H File Number:
Dear ****** *****:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris******, a professional debt collection agency.Initial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with *************************************************** plus they did not provide me with the original application like I asked.Account No: 4321 Amount Disputed: $438Business Response
Date: 02/27/2025
February 27, 2025
***** ******
*******************************
Severn, MD 21144
H&H File Number: 043214394
Dear ***** ******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris******, a professional debt collection agency.Initial Complaint
Date:02/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am NOT liable for this debt to with *************************************************** (*********************) alleged account number: ******** for an alleged amount of $512. I do NOT have a contract with ***************************************************, they did NOT provide me with the alleged original contract.Business Response
Date: 02/27/2025
February 27, 2025
**** ******
*******; 78613
H&H File Number: 042176594
Dear **** ******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris******, a professional debt collection agency.Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable with Charter Communication. I do not have a contract with **************************************************** I have never received any service where I agreed to pay.They did not provide me with the original contract as requested.Business Response
Date: 02/26/2025
February 26, 2025
**** *******
***************
***********, *******; 90063
H&H File Number: 039726365
Dear **** *******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris******, a professional debt collection agency.Initial Complaint
Date:02/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Request for Debt Validation and Cease and Desist Communication Dear ****************************************************** am writing to you regarding a debt that your agency claims I owe. In accordance with my rights under federal law, specifically 15 USC 1692g of the Fair Debt Collection Practices Act (FDCPA), I am requesting that you provide me with written validation of this debt.This includes, but is not limited to, the following information:1.The amount of the debt.2.The name of the original creditor.3.A detailed explanation of the debt, including any interest, fees, or other charges.Under 15 USC 1692g, I am entitled to receive this validation before I can consider any payment. Until you provide this information, I am requesting that all collection activities cease.Additionally, I would like to draw your attention to 15 *** 1681g of the Fair Credit Reporting Act (FCRA), which prohibits the use of false pretenses to obtain consumer credit information. Any attempt to falsely claim a debt or to misrepresent the details of the debt would be a violation of this statue and could result in legal consequences for your agency.Please treat this letter as a formal dispute of the debt in question. Furthermore, I am requesting that you cease all communication with me regarding this matter until you have provided the requested validation. All future communications should be in writing and sent to the address listed above.I expect to receive this validation within 30 days of the days of this letter. Failure to provide validation will result in my pursuing all available legal remedies to protect my rights. Thank you for your prompt attention to this matter.Sincerely,****** ******Business Response
Date: 02/26/2025
February 26, 2025
****** ******
TN 37323
H&H File Number: 043181993
Dear ****** ******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris******, a professional debt collection agency.Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **************************************************** I do not have a contract with **************************************************** they did not provide me with the original contract requested.Business Response
Date: 02/26/2025
February 26, 2025
******** ******
IA 52405
H&H File Number: 043303761
Dear ******** ******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris******, a professional debt collection agency.Customer Answer
Date: 02/27/2025
Complaint: 22947366
I am rejecting this response because: I am not liable for this debt with Harris & Harris **** I do not have a contract with Harris & Harris **** you did not provide me with an original contract, that has been signed by me with Harris & Harris *** for the debt that you are trying to collect that is on my credit report. I am not liable for any debt with Harris & Harris **** I would like correction to my credit report, and I demand this account be removed from my credit report.
Sincerely,
******** ******Business Response
Date: 03/05/2025
Please see the previously attached documents.Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
15 U.S.C. 1681 Section 602 A. States I have the right to privacy.15 U.S.C. 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 U.S.C. 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.Business Response
Date: 02/26/2025
February 26, 2025
******* *****
740287 P.O. Box
*********, *******; 92174
H&H File Number: 041982331
Dear ******* *****:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with charter communications. I do not have a contract with Harris Harris *** they did not provide me with the original report I want this removed from my report now.Business Response
Date: 02/26/2025
February 26, 2025
**** *****
***************
***********, *******; 90043
H&H File Number: 043572763
Dear **** *****:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris******, a professional debt collection agency.Customer Answer
Date: 02/26/2025
Complaint: 22937877
I am rejecting this response because:
Sincerely,
**** *****Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *********************** I do not have a contract with ************************************************ they did not provide me with the original contract as I requested.Business Response
Date: 02/25/2025
February 25, 2025
****** *******
***********************
*************, *******; 13363
H&H File Number: 042289290
Dear ****** *******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.
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