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Business Profile

Artificial Intelligence

Intercom, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our corporate group, consisting of multiple affiliated companies under common ownership and management, purchased a total of 17 annual Intercom subscriptions.Each subscription was renewed separately under different affiliated legal entities at a cost of $348 per year, totaling $5,916 across the group.Due to internal policy changes and restructuring at the group level, all affiliated companies discontinued use of the Intercom platform and canceled their respective auto-renewals.A substantial portion of each prepaid annual term remains unused.Each affiliated entity contacted Intercoms support team requesting a prorated refund for the unused portion of its subscription. However, we were informed that the payments are non-refundable.Although the subscriptions were invoiced separately, they were procured and managed under unified group-level decision-making.Retaining a combined total of $5,916 for services that will not be rendered is commercially unreasonable and inconsistent with standard business fairness principles.Despite multiple attempts to resolve this matter directly with Intercom, we have been unable to obtain a fair resolution.

Intercom, Inc. is NOT a BBB Accredited Business.

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