Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Airlines

Volaris Airlines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Reviews

Customer Review Ratings

1.05

Average of 112 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • rachel g

    Date: 10/07/2022

    I wish there was an option for no stars.This business is horrible! first of all it took me 10 calls, 2 whatsup text messages, HOURS to get a hold of someone !I bought a family vacation a year ago and when the time was arriving they contacted me that the flight was changed to a later date! At that point we were not able to go anymore since we had already asked for the original days off from work. So instead they gave us an electronic credit voucher! They sent us an email APRIL 6TH 2022 giving us our voucher saying we had 6 months to use it. On Oct 6th 2022 I remembered that we need to use them so I went in to book our flight. They said NO! they said it expired on the 3rd!I told them man so its not 6 months and he said "THATS CORRECT" I told him so you guys just take my money from a issues your business had , I didn't ask for the original flight to change and he said "THATS CORRECT" I escalated to a higher person and said NO. They have the worse service I have ever experienced ! TO VOLARIS: Thank you for taking our money and not allowing our family to have the vacation that was much needed.

  • lucerito M

    Date: 09/28/2022

    Really what more does it need to happen get this airline out of the US , how many more complains.costumer service is the worse, they discriminate you in every aspect. SCAMERS big time, they system on line has so many issues , making your card decline to prevent you from check in and over charging more money at the airport 2x more. no one is willing to help resolve the issues, you call on the phone and they tell you wrong information. This airline need to be banned from US.

Volaris Airlines is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.