Complaints

This profile includes complaints for Next Chapter Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Next Chapter Properties

  217 S Neil St Ste B Champaign, IL 61820-5474

• 

  Next Chapter Properties

  512 South neil ste C CHAMPAIGN, IL 61820

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed by ******* the current GM of Next Level Properties that a renewal is sent out within 120 day of your lease termination, but in this case my son was receiving weekly emails within 60 days of him moving in to renew the lease. He was sent an email weekly with suggestive messages for him to renew until he actually renewed the lease on 11/10/21. He had just moved in August 2021 with a lease expiring July of 2022. I have talked with ******* as well as the previous GM ****** about my son signing a lease under duress, but I have not gotten any resolution. My son graduated in December 2022, we returned the keys to ****** the GM in January 2023 with intentions that he would have the apartment sublet, but I dont even think anyone has attempted to show the unit since they received the keys back. Communication has been terrible with everyone not knowing how to get in contact with anyone and their only form of communication with the Regional level being on Microsoft Teams (no phone numbers are available) or at least that is what I was told. My issue today is that my son signed a 2 yr lease under duress and no one even knows why he was given the option after moving in only 60 days prior. As a gurantor on the lease I was not notified or even provided a copy of this lease with additional terms. I just learned of the lease term on 4/24/23 and inquired why and I could not get an answer. If I cannot have my lease obligation completed on my terms I would like my lease terminated ASAP and pay a fee. I do not see why a company would setup in a college town on a college campus and have students enter into contracts for a full 12 mths when school is not even in session for that long. I feel this company is really trying to entrap students into these binding contracts with intentions of default to make money. If I am constantly being told that someone else could move in and sign a 3 month lease to relieve me of my obligation then why is it so hard for me to get out.

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our water heater stopped functioning/providing hot water to our unit on Sunday, October 23, 2022. We believed this to be the water heater not having hot water for the time, and we thought it would return. When it didn't, I filed a maintenance request (by email). After maintenance came, they attempted to fix the issue and left our unit, saying to contact the building again if it wasn't resolved. At this time, our water pressure was lowered, which was also believed to be part of the ongoing issue with the water heater. The drain on our water heater was left open, and water kept running through it, causing our water pressure to decrease significantly. Basic tasks such as cleaning dishes or washing hands were no longer possible.
  
  After multiple more visits on behalf of maintenance and phone calls asking to resolve this issue, maintenance resolved the water pressure problem by closing the drain. However, the water heater was still not working, and we were left without an answer on when it would be fixed. After more emails and phone calls, a temporary building manager came out and solved the water heater problem.
  
  Our unit was inhabitable, and we were considering other options, including staying in a hotel for the time being. The lack of response and communication between the maintenance team and management has been terrible and caused much-unneeded stress and wasted time. The building manager at the time talked to us about compensation of some sort, but no follow-up occurred. We believe that a week's worth of compensation per lessee in the unit is fair.
  
  Two maintenance requests are shown (one at the beginning and another highlighting the problem a couple of days later). The last email highlights the problem being solved.