Complaints
This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 280 total complaints in the last 3 years.
- 103 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We received a packet welcoming us to Stericycle in March of this year (2022), we contacted them because we had previously been doing our business with a company called LB ************************************* We weren't made aware that there had been a service provider change, or sale of the business. I spoke with representative ***** ***** who explained to me that they had purchased accounts from LB ************************************* I let her know that we had no idea this change had happened, that they had come to pick up sharps/waste at both our locations without letting us know there had been a change. They sent their staff into our location to handle pickup services without letting us know. I let her know that we no longer want to continue service with them, that we weren't given a choice to do business with their company and we choose not to continue. She let me know that she was sorry to hear that and that she would like me to send that in writing to her email. I sent that on 3/22/22. We corresponded by email, I stopped receiving responses from her , so I called again on 3/29/22. I explained that we should not be charged to end service with a company we never agreed to do business. We were never given a choice to do business with Stericycle, they just started completing the services that we had agreed to with LB ************************************* now that we have been made aware of the changes, we are choosing to discontinue services. She stated she is discussing what to do next with her manager and will get back to me. She let me know that we could close our accounts, but we would be charged termination fees for both our locations due to ending contracts early. They never gave us the option to end service with them, they told us that we were bound under contract, but we never signed a contract with Stericycle. We received one invoice from them in March, and then we were sent to collections. We shouldn't be charged for choosing to leave.
Business Response
Date: 11/30/2022
We have been in contact with **************** and are continuing to work with her to resolve the issue.Customer Answer
Date: 12/01/2022
Complaint: 18434755
I am rejecting this response because: I have not been contacted by Stericycle. They have made no attempts to contact me or my Practice Manager, *********
Sincerely,
*********************, D.D.S.Business Response
Date: 12/08/2022
We have made several attempts to contact Miss **** and have not been successful. We will continue to try and resolve the issueCustomer Answer
Date: 12/12/2022
Complaint: 18434755
I am rejecting this response because: there have been no attempts made to contact me or my Practice Manager. We can both be reached at the practice or by email. We have not been contacted.
Sincerely,
*********************Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company was using a medical waste disposal company that Stericycle purchased. With that previous company I had NO contract for length of service and only paid for services when I called them for pickup of our business' medical waste. Stericycle sent us a folder stating they were taking over for the previous company, but it had no helpful data other than their name and marketing materials. No phone number to call. No account #. And NO CONTRACT that I signed with them. In May 2022 someone from Stericycle showed up at my business attempting to collect our medical waste, stating we had been enrolled pickup schedule for every 2 months WITHOUT OUR PERMISSION OR REQUEST. I refused his services, informed him I have no interest in using Stericycle as our provider, and asked him not to come back again. 6/3/22 someone apparently attempted pickup without our request or permission but our office was closed. On 7/19/22 I then called Stericycle & spoke with account specialist ******* who stated she would change our pick up schedule from every 2 months to "on call". I again informed her I did not want anything to do with stericycle & to take us off their schedule completely. She stated she would send a note to transportation & gave me reference# ********. Since that time we continue to get unwanted visits from this company, despite never agreeing to work with them in the first place, never calling for an "on demand pickup" and then getting a bill for their unwanted services after the fact. 9/26/22 I sent an email to ******************************************** stating we wanted immediate cancelation of all services & all personnel will not be allowed into the suite if they showed up. We continue to get visits & bills for "minimum stop fees" despite my every effort to make it clear we have never wanted anything to do with stericycle and do not want them anywhere near our practice!Business Response
Date: 11/09/2022
We have been in contact with *************************** and have resolved their complaint. ************************* issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 11/10/2022
Complaint: 18350328
I am rejecting this response because:Nobody has spoken with me, that is a an outright lie. I received an email stating the service line was being removed, no mention was made of canceling any of the bogus charges. As I did not agree to have Stericycle be my medical waste vendor in the first place, I want all charges, invoices, or past due balances canceled!
Sincerely,
***************************Business Response
Date: 11/14/2022
*********************** has been in contact with *************************** through email and has resolved their complaint.Customer Answer
Date: 11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March of 2022 we were umbrella'd in under a company that used Stericycle for biohazard pick up. We were told we needed to notify Stericycle when needing services and we were listed along with many other site pickups under one account name (not our name). We were charged via 3rd party for when we used Stericycle as needed (on only 2 occasions). We were billed correctly but I had concerns because my business was listed along with multitude of other vet clinics we have no affiliation with. In August 2022 our business credit card was charged $332.25 for services we never used. In Sept 2022, our credit card was charged $256.07 for services we never used = $588.32. I have been trying to get our money refunded to us since August and I am constantly being shuffled from one department to another. One would think this is a billing situation but billing shuffles me off to the account rep who washes his hands of me and shuffles me back to billing. One day I was on the phone for 2 hours and talked to 6 different people. I have emailed, sent copies of my credit card bill to show we were incorrectly charged and I am getting nowhere. I am promised I will be called back and we are going on weeks. People keep telling me this isn't "their department" and no-one knows how this account was set up. I am trying to explain how my invoices are incorrect and I am hitting dead ends. This company is horrible with customer service and helping to find answers and to find help with my situation. I was told it would cost $750 to cancel but I never signed up, I never signed a contract, we were swept in when the company we originally dealt with became a customer. I have spent WEEKS with calls and emails trying to have someone listen and help me. I keep getting shuffled from one department to another. This company does not listen or take accountability in whatever mistake they made. I have my invoices to prove we had money stolen from us by taking unauthorized payment.Business Response
Date: 10/28/2022
We have been in contact with ************** and are continuing to work with her to resolve her issues.Customer Answer
Date: 11/03/2022
Complaint: 18247340
I am rejecting this response because: I am waiting on our reimbursement check. Stericycle did say it could take up to 21 days for return of funds. Until the check has been delivered to our business -****************************, I do not consider this matter rectified. I received another bill via my email notifying me of a $65 fee for ******* services that do not belong to us. My credit card number is no longer active in the Stericycle account but I want to make sure I do not receive a printed invoice in the mail. Stericycle's comment "they have contacted me" is correct, the reimbursement and billing notification changes are still pending.
Sincerely,
*********************Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i my name is **************************** i work for ****** medical associates *** i want sommeone from stericycle to contact me regarding my contracts with stericycle and shredit they both made promises about the contracts but unprofessionally changed after i esigned the contracts was promised one amount but given another i have been sent to collections with shredit and my bill at stericycle which i thiught was lowered was still high pls have some one from stericycle get this and help me into canceling my contract or help me to understand that when they promise the amount originally to stand by their word my company has been with stericycle 20 yrs shame on them to treat our company this way we are good customers loyal we need stericycle to fix this problem or cancel my contract also shredit which i s owned by stericycle lied al about their contract ive tried to find there ceo email i cant i also been emailing others from stericycle but to no avail ive been depressed stressed sad hurt disrespected and ignored pls reach me at ********** or ******************Business Response
Date: 10/11/2022
We have been in contact with Ms. *******************;and are continuing to work with her to resolve the issue.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.