Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 145 Customer Reviews
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Review fromMaggie T
Date: 11/28/2023
1 starHorrible service. I would not recommend this company to ANYONE!!! The man that came and told me about the business and details lied and then the company did not stand behind what the salesman told me. I was on hold for long periods of time and when I told them to pick up their bins they did not even try to resolve the situation and get me to continue having their service. The employees who answer their phones are rude. I would not recommend this company EVER!!!
Shred-It, a Stericycle Company
Date: 11/29/2023
Hi ******, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromAaron L
Date: 10/19/2023
1 starI hired Shred-it in June for a 1-day event. I accidentally paid the invoice twice in July. I have phoned them 6 times in 3 months. I have reference numbers, etc., however, nothing ever happens. Ref#s ******* (dtd 7/31/2023) and ******** (dtd 10/19/2023). Absolutely nothing ever happens. 3+ months and 6 phone calls and I can't get my $964.50 returned. I was told the check was approved on 9/5/2023. Nothing happens.Shred-It, a Stericycle Company
Date: 10/20/2023
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJEANETTE P
Date: 10/10/2023
1 starTook many attempts to get requested service scheduled. Wasn't able to get a definite price for job. Finally got job completed. Then the invoice was paid twice (our error). Have contacted them for a refund several different times and have been told each time that the refund check is being processed and will be in the mail to us within one to two weeks from date of call. Nothing is ever received and the only response to calls is "Payment is being processed and will be expedited and should be mailed to us in one to two weeks." It has been almost 2 months since the first request for a refund was made and still nothing from them. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!Shred-It, a Stericycle Company
Date: 10/11/2023
Hi ********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review fromBe K
Date: 09/27/2023
1 starGot no answer from service ********** with a different company. Received computer generated signature block for contract thought it was for the 2nd company I went with. Then received full contract with hidden agenda. Says locked in for 5 years. Called to cancel it was given a number for the cancellation. Was then transferred over to credit and was told that if cancelled I would still be billed a large cancellation fee. My other choice is to keep a bin for 5 years that I will not be using and pay $1500 over 5 years or pay the $2K plus drop fee.Shred-It, a Stericycle Company
Date: 09/28/2023
Hi ****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromBrady R
Date: 09/08/2023
1 starOvercharged back in June. Was assured by customer service and sales rep that the refund would be coming. And months later I am still following up on this. Terrible customer service. Terrible. Beware.Review fromRaymond A
Date: 08/30/2023
1 starThis company gives you the round around. **************** does not do their job correctly. The customer service lady tells you that the contract is going to end on a certain date and do not worry everything will be taken care of, service will be cancelled. Get a service call the day after the cancel date and found out from scheduling they renewed the contract for two more years even thou we called within the 30 day time limit to make sure it was to be cancelled. Now waiting on a call to get this resolved. I doubt if they will call us all they want is money for service never provided.**** and GMShred-It, a Stericycle Company
Date: 08/31/2023
Hi ***, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at
*********************************************************************** or ************.Review fromGene C
Date: 08/28/2023
1 starThis company is the worst. We had setup a residential appointment with them about a month out. I had even scheduled the pickup for a day they would be in my small town. The *** BEFORE the pickup they sent me an email CONFIRMING the pickup and time. Then called me to CANCEL claiming they couldn't come down my road. They admitted in the voicemail that they should have looked at this before scheduling and didn't. So I offered to bring my materials to a gas station about a mile from my house on a main road. NOPE. So they offered to have me meet them about 5 miles away where their truck would be at a business. Then when I agreed to this inconvenience and extra work, I shared that I needed to bring the materials in several loads since I don't have a truck and all of it wouldn't fit in my car, they said they couldn't wait. Uh, they would have had to wait at my house for me to bring them out to the truck but can't wait at another site because they would have to get to the next appointment? I thought I WAS the next appointment?! What happened to my appointment time frame? So I asked them if they could bring a smaller truck. NOPE. I asked them how long they could wait for me to bring my materials to that location. No amount of time. They couldn't wait at all. I would have been doing extra work, using extra gas and time from my schedule and they could not accommodate by simply WAITING at a site they would already be at. ***************** Uh non-existent. They made no attempt to right this wrong or fix the situation. Never Never use this company. And I have both the emails and voicemail to corroborate my story. Terrible company.Shred-It, a Stericycle Company
Date: 08/29/2023
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromKylee W
Date: 08/15/2023
1 starHorrible service. Would give -5 stars if we could. Our shredding pickup was supposed to be picked up over a month ago and they never came and never told us why or rescheduled it. I have been trying for the last 3 weeks to have someone come pick up our shredding. Each time I call I am told that they will call the local branch and have someone come right out.... but shocker they can never actually get anyone to answer at the local branch. Our shredding is extremely sensitive information, and our lock box is now overflowing, and it has put that information at risk since we cannot put it in a secure location anymore. We have made this known to the company and they continue to promise pickups without following through. On 08/11/2023 we had a pickup scheduled and they didn't show up to that one either... but then I received a "Proof of Service" email showing that they had come and emptied our shredding. The service time was at 2:31pm.... The shred box sits right next to me at my desk, and I was here until 5:00pm and no one entered our office, and our shredding is still full. I am given the same non-comital answers each time I call which are "We are so sorry.... We will contact our manager... someone will call you back today...." no one has ever called me back in the 5 times I have been promised a call back. Managers are "always" in meetings whenever I call. No one has been able to give me an actual answer and follow through on that. The worst service we have ever received. When you are paying for a service, you should be able to know that it will be fulfilled. Do not use them.Shred-It, a Stericycle Company
Date: 08/16/2023
Hi *****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJoan B
Date: 08/14/2023
1 starI work as an assistant to a very busy and reputable Central ******* attorney. This company's service is extremely unreliable and unprofessional. Shred-It billed the office for times our office was never serviced. Countless calls, by both myself and my supervisor, have been made multiple times over multiple weeks and absolutely NOTHING has been resolved. We cancelled our service with them on 6.13.23 and they flat out refuse to acknowledge the cancelling of the service and that we no longer want to deal with them. The amount of ***************** calls spent in dealing with this company is a huge waste of time that could be dedicated to assisting our own clients. After receiving yet another statement for services never rendered, today I decided to look them up on the BBB. Why was I not surprised? I will no longer be taking calls from this company - this attorney's office doesn't have time to deal with this nonsense. We've found already obtained the services of a different company that is professional, efficient, and courteous. The only company response we want to this review is to stop harassing this office.Shred-It, a Stericycle Company
Date: 08/15/2023
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromThomas H
Date: 08/03/2023
1 starThis company shams anyone trying to get a refund from them. This company owes me $1,493.95 due to an overpayment. Have been fighting this since March 21st, 2023. Have called 3 times to find out where my refund is, the corporate response; "It take 2 billing cycles to get refund". Everytime we call they say your refund is going to be expedited, which it is not. The latest call, the advisor told me the same corporate response, it will take 2 billing cycles. So the advisor told me that the supervisor will call me back, he was on another call. I told her that I will just wait until he is done. My next move is to call the Attorney General of **, and reach out to my attorney. NO SENSE of Urgency.Shred-It, a Stericycle Company
Date: 08/04/2023
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
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