Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 145 Customer Reviews
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Review fromAmy M
Date: 02/22/2024
1 starI attempted to set up an account and it was a disaster from day one. I received no communication on my pickup date, I made inquiries and dealt with people obviously outsourced that had no clue what was going on the local level. They suggested the portal which I got into only to find out after NO communication my pickup was that day! This wouldn't work since I had to have notice. I called (again the outsourced personnel) and they cancelled my delivery and said they would get it rescheduled. The driver still came confused but was turned away. I then had to make numerous inquiries again on when my next date was. That came and went. NO ONE showed up. No explanation, no follow up nothing. I have since hired a new company but in the process of telling Shred It to cancel my account and not schedule me in the future I got an email with a new date. Let's just say when they show up (if they do) they are not taking anything. I would think long and hard about utilizing their services. No communication, no local contacts, drivers are confused etc.
Shred-It, a Stericycle Company
Date: 02/23/2024
Hi ***, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review fromDavid Y
Date: 02/21/2024
1 starHorrible. I overpayed an invoice and have been chasing them for MONTHS to have them refund the overpayment. Always an excuse. Rep admitted management deliberately withheld customer refunds. There go-to line is "a supervisor will get back to you" and - of course - no one does. This company ***** - plain and simple. I have called and emailed them countless times. If management's intent is to defraud or frustrate customers, they are doing a good job.Shred-It, a Stericycle Company
Date: 02/22/2024
Hi *****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromDavid M
Date: 02/16/2024
1 starI think they are terrible. I would give them no stars if that was an option. I was double billed a number of times in less than a years times. I was on a monthly pick-up which is what they did. But I was charged for 2 pick *** a month a number of times. When I finally got out of their service, they managed to stick me with around an additional $400 in billing. Trying to resolve anything with their billing department, their customer resolution department or whatever department they were trying to send me to this last time to "RESOLVE" the issue that the women in billing acknowledged they made a mistake on was a joke. She then says it will be 2 billing cycles to resolve by the next department that has to finalize the resolution. In the meantime I will be sent to collections because of the length of time the bill is open. I would STRONGLY urge any company to find their business elsewhere.Shred-It, a Stericycle Company
Date: 02/19/2024
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJessica S
Date: 01/31/2024
1 starUnfortunately, my overall experience has been marred by what I can only describe as a series of unfortunate events related to billing issues, absurd surcharges, and questionable service fees.From the beginning, it has been a challenge to decipher the invoices received, as the billing statements lack transparency and clarity. The absence of detailed explanations for charges has left me puzzled and frustrated, making it nearly impossible to understand the basis for the fees incurred. As a loyal customer, I believe it is my right to receive comprehensive and comprehensible billing information.Moreover, the inclusion of absurd surcharges and service fees has only added to my dismay. These additional charges appear to be arbitrary and lack a clear justification, leaving me questioning the fairness of your billing practices. As a customer, I expect transparency and honesty when it comes to financial transactions, and unfortunately, this has not been my experience with your company.The lack of clear and honest communication about these charges feels like a breach of trust. As a consumer, I deserve to be informed about any additional costs associated with the services I am availing. Unfortunately, your company's billing practices have left me feeling deceived and dissatisfied.Shred-It, a Stericycle Company
Date: 02/01/2024
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review fromMichelle M
Date: 01/15/2024
1 starSince they changed/merged this company has gone completely downhill. Pick-************* cancelled with no notice, regularly scheduled pick up service stopped with no notice, no one ever gets back after numerous complaints/requests submitted, unauthorized charges added to our invoices, and the website is completely user un-friendly. Do not use this **********************. The time I have spent trying to get assistance and get things rectified has been more than any company administrator should have to put in.Shred-It, a Stericycle Company
Date: 01/16/2024
Hi ********, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromneal b
Date: 01/04/2024
1 starHorrible. Do not hire them. I called 2 weeks before New Years to schedule a shredding pickup, was told someone would be in touch with me in a few days. TWO WEEKS LATER, and after no one called me, I called them to find out when my shredding would be picked up. I was transferred to someone in ***************, who confirmed I was the person on record who had requested pick up, then proceeded to tell me that my shredding would be picked up on January 4th, ****. They also said I would get a confirmation call the day before. I got no call the day before, and when I called on the 4th to ask when they would be by, they told that I WAS NOT ON THEIR SCHEDULE! I cancelled the order immediately and called another company.Shred-It, a Stericycle Company
Date: 01/05/2024
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review fromMary L
Date: 01/02/2024
1 starThis company does not respond to email or call. It took 4 months and a threat to report them for them to answer and start the cancellation of my contract. When it was finally signed, they said it would take 2 months for it to finalize. It should have ended in October! I just received another bill and they haven't responded to anything else since I returned the signed cancellation agreement. They even threatened us with collection for not paying the November bill and have yet to come pick up their boxes. Do not do business with them!Shred-It, a Stericycle Company
Date: 01/03/2024
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromHolly B
Date: 12/26/2023
1 starThis company is horrible. We have used them for years. We use them for document destruction, medical waste disposal and most recently hard drive disposal. In the past year they have not shown up for any of their pickups on the scheduled date for any of the departments. The document shred department shows up when they want to, but at least they show up. The Stericycle department finally made a pickup after a 6 month hiatus. They skipped 3 scheduled pickup dates and still billed us. I have called the company at least three times, and every time i am told they will reach out to the local office here in ******, ** and have a manager call me. I have not heard from them one time. The hard drive disposal appointment was no showed on Nov 22. I did not receive any notice of cancellation or follow up. When i called they set another apt. I gave them a window of 830am -4 pm. The driver called me 10 minutes after 5pm to say he was here. I had to turn around and come back to the office. I was not able to remove the hard drives (the person that knows how was here from 8:30-4pm) and the driver had no clue. He left without the hard drives and they still charged us full price. Needless to say **** new medical/docu disposal company!Shred-It, a Stericycle Company
Date: 12/27/2023
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review fromRebecca S
Date: 12/12/2023
1 starConstant issues with cash application whether its check, credit card or ACH. We have three accounts with them which adds to the confusion but all of our payments are either through the portal and are still messed up or a check sent with remittance and it still will not be applied properly. Randomly a few months later without permission they will move money between our accounts, keeping us in a constantly cycle of incorrect and confusing accounting. They do not reply to email requests despite sending notices via email and having an email contact to reply to. Phone calls do nothing as it is with a call center with poor English communication, they will fix one issue and if you have another, you have to call back. Getting a credit refund back through all these issues have been nearly impossible. I would discontinue working with the company if it was up to me.Shred-It, a Stericycle Company
Date: 12/13/2023
Hi *******, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromLeslie V
Date: 12/05/2023
1 starDo not sign any agreement with this company. I told their representative that I had a project which would take no longer than 6 months. He prepared a contract for a year, and when I asked him how we could end the contract earlier he said to just "let him know." Well, he left the company, and now I'm being charged for the full 12 months. They were scheduled two days in a row to come take a bin away and didn't show. Then they showed up without being scheduled one day. I told the driver I had asked for cancellation but hadn't heard back about it two weeks later. He said I could refuse service, but since I had to sign the refusal order I still got charged for full service, simply because he showed up without being scheduled. I also contacted billing regarding an invoice we had paid for taking away a large bin when they had taken away a small bin, but since I signed that order, I still had to pay the full price for a large bin. I escalated that complaint and got tough luck you signed it response, even though they closed their email with "thanks for being a valued customer." Now that the contract is almost over, I contacted them to ask what I needed to do to keep the contract from rolling over monthly, and they have completely ghosted me. No one will answer my emails at all. Do not sign anything with this company, and do not use them! You will regret it.Shred-It, a Stericycle Company
Date: 12/06/2023
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.
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