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Business Profile

Windows

Next Door and Window
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Next Door and Window's headquarters and its corporate-owned locations. To view all corporate locations, see

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Next Door and Window has 2 locations, listed below.

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    Customer Review Ratings

    4.65

    Average of 62 Customer Reviews

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    Review Details

    • Verrita W

      Date: 10/11/2024

      "Pleased and delighted" only begin to describe my customer experience with ********************** during my entry door project. From the product selection process with my sales representative through the skilled installation, they were meticulous and professional whether letting me know my customer options, keeping me abreast of the project progress. Upon delivery the installer nimbly worked out a solution for some hidden structural issues that emerged during the installation process leaving a seamless and beautiful appearance. Next Door and Window delivered both high quality product and service and it is clear that they value the work that they perform. Customers truly benefit from their approach.

    • Peter B

      Date: 10/02/2024

      Very good company to do business with installation was great product was outstanding. Just a very good company all around.

    • Angela C

      Date: 08/05/2024

      Replaced all windows in house (including custom) and one door. Excellent customer service, very clear communication around price, expectations, and timeline, and expert installation and product. Highly recommend.

      Next Door and Window

      Date: 08/06/2024

      Thanks for this wonderful review! We look forward to seeing you again for your NEXT door or window project!

    • IONUT I

      Date: 02/19/2024

      I asked for a quote on replacing 2 doors in Nov 2023. The company representative *****, after some delays, came on Sunday 12/10/23, measured the doors and assured me that the quote will be emailed within 24 hours. It is now 2 months later and I did not get the quote yet. I texted a few times with ******* from **************** who asked me to check the Junk folder, still nothing after 2 months. It is true, I did not pay anything but this is not nice.Very disappointing!

      Next Door and Window

      Date: 08/06/2024

      We apologize that this had not been responded to, We have sent this information to our Sales Manager so that they may reach out to you and provide you with more information as well as all details regarding the project you had attempted to do with us. We apologize again that this happened and are working quickly to assure that is resolved.

    • Robert W

      Date: 02/12/2024

      I purchased and new entry door with lock assembly in 2021. Recently the deadbolt lock cylinder completely fell out rendering the lock in operatable on 01/20/23 (Deadbolt still under warranty). A locksmith had to be called out to gain entry into the house and subsequently replaced the deadbolt cylinder. I contacted Next Door & Window during normal business hours and was told I would have to contact the lock manufacture as they only sold and installed the product. After some conversation with the phone agent, they agreed to contact the lock manufacture. I sent an email with all requested information to the agent. Since sending the email I have not been contacted or updated. When I called back, I was advised they had not record of me calling. I have purchased two doors and windows from Next Door and Window over the past 20 years. It's evident Next Door and Window is not committed to customer service anymore.

      Next Door and Window

      Date: 02/14/2024

      We sincerely apologize for the inconvenience caused by the failure of this product. We understand how frustrating it can be when a product does not meet your expectations.To resolve your complaint, we would like to offer you a full reimbursement for the faulty product.We strive to provide high-quality products and exceptional customer service, and we regret that we did not meet your expectations on this occasion. Your satisfaction is very important to us and we are committed to making thing right for you.Thank you for bringing this matter to our attention, and please do not hesitate to reach out to us if you have any further concerns or feedback.

    • David W

      Date: 12/28/2023

      Very easy to do business with Next.Customer oriented., always focused on satisfying the customer.

    • Mary J

      Date: 11/22/2023

      The service was great. Matched other windows perfectly and room sooo much warmer. Great product too!

    • Peggy S

      Date: 11/17/2023

      I am thrilled with my new windows. From the purchase to the installation, everything went really well. I was informed during the waiting period of where they were in regard to my installation process. They installed the windows, and cleaned up any mess, both inside and outside. The windows exceeded my expectations. I highly recommend this company.

      Next Door and Window

      Date: 11/18/2023

      Thank you so much for your kind words towards our team, as well as your wonderful review! We look forward to helping with your NEXT door or window!

    • Norm S

      Date: 09/19/2023

      Great job! All phases were performed as expected. Perfect in every way. Thanks again

    • Ca O

      Date: 05/10/2023

      I purchased custom arched, casements & some awning windows for the front of my home and although the window from ****** are amazing, the customer service from Next Door *********************** has been poor!1) The windows were originally scheduled for a 6 month wait. When that time arrived I wasn't contacted to give me a status until I called 2 weeks later to find there was further delay of 2 more months.2) The capping installed on the top window has a shifted in appearance. I informed during the install and they said they'd come back and repair. I even had the rep out to spec a new front door (I loved the window) and he saw the issue as well, well no one has showed nor called to arrange repair as it's been 4weeks and I sent an email complaint.3) I sent an email of frustration 3 days ago. Well no response with a status of the items to be repaired. 4) The screen was slightly damaged on one of the casement windows, now isn't this something a window establishment should review before install. Well I saw this and reported and they agreed to fix. The 2nd installer who came without a ladder to repair the capping issue as promised when the remaining windows were being installed, then obtained the screen as I set up with the service department for repair. Well almost 2 weeks passed so I called for a status. They inform the person lost (threw out I believe) my frame to the screen so now they had to re-order the frame to insert the screen. Well its been over 4 weeks and no screen therefore I can't leave my window open for fresh air.For me after the Next Door and Window price this follow-up I am performing is not what I expect. I am no longer going to this establishment to replace my remaining windows nor to purchase the door. Totally unacceptable! When I review all the fabulous reviews I expected the same outcome and treatment. Disappointed, but the windows do look great.

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