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Business Profile

Windows

Next Door and Window
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Next Door and Window's headquarters and its corporate-owned locations. To view all corporate locations, see

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Next Door and Window has 2 locations, listed below.

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    Customer Review Ratings

    4.66

    Average of 59 Customer Reviews

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    Review Details

    • Donna L

      Date: 11/13/2024

      Very professional and prompt Was timely in arriving to my home and detailed with the installation The individual that came to install my patio door , was organized , detailed and cleaned up after the install Great job

    • Robert S

      Date: 11/11/2024

      great staff. i love the patio door that we had installed.

    • Patricia C.

      Date: 11/08/2024

      Thank you to the staff of Next Door and Window for making this project a pain-free experience. From the initial visit with ***** *** to the last nail in the frame with the installation team, each contact was efficient, friendly and reassuring that it would be a smooth process. The workers were careful to protect my furniture and property, and the cleanup was impressive. I really like my new windows and patio doors and I am happy to recommend the company to prospective customers.

    • George C

      Date: 11/08/2024

      I couldn't be happier than when I decided to buy windows from Next Door and Window. From the moment I called to get an estimate to the moment the installers left I was treated with courtesy, respect and professionalism. At every step of the process I was informed of the status of my project. When I say informed I mean they initiated the contact. That is a level of service you don't often get. The installers worked quickly with a no nonsense approach and the quality of the windows is even better than what the sales *** provided. I have a few more windows I need ***laced and I know where I will buy them. Thanks Next Window and Door for the great service and a great product.

      Next Door and Window

      Date: 11/09/2024

      So glad to hear how happy you are with your new windows! Thank you so much for this wonderful review and praise of our team. We cant wait to see you for your NEXT Door or Window project :D

    • Barb C

      Date: 11/06/2024

      The entire experience from initial contact with the sales *** through the installation went seamlessly. I was kept informed of the progress throughout the entire process. Since I was having a glass block window ***laced with a slider window, I was concerned about possible damage, (there wasnt any.), also installation and cleanup. ***** the installer did a wonderful job. I am very pleased with my experience with Next Door and Window.

      Next Door and Window

      Date: 11/09/2024

      Thank you so much for this absolutely wonderful and thoughtful review! We are so glad to hear how pleased you are with your new window :D We cant wait to see you for your NEXT Door or Window project!!

    • Verrita W

      Date: 10/11/2024

      "Pleased and delighted" only begin to describe my customer experience with ********************** during my entry door project. From the product selection process with my sales representative through the skilled installation, they were meticulous and professional whether letting me know my customer options, keeping me abreast of the project progress. Upon delivery the installer nimbly worked out a solution for some hidden structural issues that emerged during the installation process leaving a seamless and beautiful appearance. Next Door and Window delivered both high quality product and service and it is clear that they value the work that they perform. Customers truly benefit from their approach.

    • Peter B

      Date: 10/02/2024

      Very good company to do business with installation was great product was outstanding. Just a very good company all around.

    • Angela C

      Date: 08/05/2024

      Replaced all windows in house (including custom) and one door. Excellent customer service, very clear communication around price, expectations, and timeline, and expert installation and product. Highly recommend.

      Next Door and Window

      Date: 08/06/2024

      Thanks for this wonderful review! We look forward to seeing you again for your NEXT door or window project!

    • IONUT I

      Date: 02/19/2024

      I asked for a quote on replacing 2 doors in Nov 2023. The company representative *****, after some delays, came on Sunday 12/10/23, measured the doors and assured me that the quote will be emailed within 24 hours. It is now 2 months later and I did not get the quote yet. I texted a few times with ******* from **************** who asked me to check the Junk folder, still nothing after 2 months. It is true, I did not pay anything but this is not nice.Very disappointing!

      Next Door and Window

      Date: 08/06/2024

      We apologize that this had not been responded to, We have sent this information to our Sales Manager so that they may reach out to you and provide you with more information as well as all details regarding the project you had attempted to do with us. We apologize again that this happened and are working quickly to assure that is resolved.

    • Robert W

      Date: 02/12/2024

      I purchased and new entry door with lock assembly in 2021. Recently the deadbolt lock cylinder completely fell out rendering the lock in operatable on 01/20/23 (Deadbolt still under warranty). A locksmith had to be called out to gain entry into the house and subsequently replaced the deadbolt cylinder. I contacted Next Door & Window during normal business hours and was told I would have to contact the lock manufacture as they only sold and installed the product. After some conversation with the phone agent, they agreed to contact the lock manufacture. I sent an email with all requested information to the agent. Since sending the email I have not been contacted or updated. When I called back, I was advised they had not record of me calling. I have purchased two doors and windows from Next Door and Window over the past 20 years. It's evident Next Door and Window is not committed to customer service anymore.

      Next Door and Window

      Date: 02/14/2024

      We sincerely apologize for the inconvenience caused by the failure of this product. We understand how frustrating it can be when a product does not meet your expectations.To resolve your complaint, we would like to offer you a full reimbursement for the faulty product.We strive to provide high-quality products and exceptional customer service, and we regret that we did not meet your expectations on this occasion. Your satisfaction is very important to us and we are committed to making thing right for you.Thank you for bringing this matter to our attention, and please do not hesitate to reach out to us if you have any further concerns or feedback.

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