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About

Important information

  • Additional Info:
    Phone Number: 1-866-YOUR-AAA

About This Business

ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 9 million members.

BBB Accredited Since: 3/1/1930

Years in Business: 121

Products and Services

Auto Loans, Car Insurance, Car Rental, Credit Card, Cruise Booking, Driving Schools, Fuel Discounts, Home Insurance, Hotel Booking, ID Theft Monitoring, Life Insurance, Roadside Assistance, Travel Booking, Travel Insurance, Vacation Packages

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
1/1/1930
Business Started:
1/1/1905
Business Started Locally:
1/1/1905
Business Incorporated:
6/7/2005
Type of Entity:
Corporation
Alternate Names:
AAA Chicago
Road Service, Inc.
AAA Travel Agency
Chicago Motor Club
The Auto Club Group
Related Businesses:
AAA Insurance
Business Management:
Ms. Alicia Lyles, Regional President

Additional Contact Information

Principal Contacts
Ms. Alicia Lyles, Regional President
Fax numbers
Other Fax: (630) 499-9600
Additional Phone Numbers
Other Phone: (630) 328-7000
Other Phone: (847) 364-4645
Other Phone: (630) 241-5400
Other Phone: (815) 744-6941
Other Phone: (847) 367-3364
Other Phone: (847) 931-6820
Other Phone: (630) 587-7700
Other Phone: (630) 834-5924
Other Phone: (630) 588-7060
Other Phone: (847) 385-5777
Other Phone: (630) 420-0541
Other Phone: (847) 272-1878
Other Phone: (708) 229-8470
Other Phone: (708) 873-0581
Other Phone: (630) 866-2000
Other Phone: (847) 231-1961
Other Phone: (815) 230-6000
Other Phone: (815) 636-9050
Other Phone: (313) 336-1234
Other Phone: (630) 931-4502
Other Phone: (630) 755-9911
Other Phone: (312) 372-1824
Other Phone: (773) 687-6105
Other Phone: (847) 563-5300
Other Phone: (630) 492-4000
Other Phone: (847) 679-8706
Other Phone: (866) 222-2273

Additional Information

Other Resources
Illinois Commerce Commission
160 N. LaSalle St.
Chicago IL 60601
Phone Number: (800) 524-0795
http://www.icc.illinois.gov
Illinois Department of Insurance
100 W. Randolph St. Suite 9-301
Chicago IL 60601
Phone Number: (312) 814-2420
http://www.idfpr.com/doi

Latest Reviews

  • Markella C

    "I am filing this complaint against REMOVED, Manager of Catastrophe Claims at The Auto Club Group (AAA REMOVED), for her handling of a homeowners insurance claim.Key issues with REMOVEDconduct:-Poor communication: She sent several generic, seemingly AI-generated emails that ignored our detailed questions and evidence." ... Read full review

  • Patricia P

    "I switched to AAA auto and homeowners' insurance about 4 years ago. My agent apparently retired and they sent me NO correspondence in this regard." ... Read full review

  • Linda L

    "I used AAA and had a dead battery. 4 hrs." ... Read full review

View all Reviews

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