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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 254 total complaints in the last 3 years.
  • 167 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially ordered ONE pair of Sooth Relief compression socks & was charged for my initial order. However the company charge me again for 4 more pair socks which I NEVER ordered. This is fraudulent use of my credit card information and trust. I could never get your company to answer the phone or return calls. Please REFUND the ***** that your company fraudulently charged to me ****!

    Business Response

    Date: 04/28/2025

    Dear *****,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

  • Initial Complaint

    Date:04/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I intended to order one pair or the least expensive offering of socks. When I realized I was paying for more socks than I wanted, I try to cancel my order. I entered the information the website requested but the sent the order anyway. Now *** received another order some 30 to 60 days later. It appears that I am on auto shipment. This is not what I requested.

    Business Response

    Date: 04/21/2025

    Dear ********,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23220565

    I am rejecting this response because: I dont have sufficient resolution. I dont have an order number to attach. I did include a picture of the package the compression socks arrived in. 

    my email address is:

    *****************************************

    Sincerely,

    ******** *******

    Business Response

    Date: 04/28/2025

    Dear ********,

    Thank you for your response.

    I have managed to locate an order with the information you have provided, however it is registered under a different email address. Due to customer privacy policy, please complete the concealed email address below so we can proceed.

    ************************

    Looking forward for your response.

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered compression socks on 3-24-2025. I paid $50.91 for the socks, and what they company sent me was sleep patches instead of the compression socks. I would either like the socks or a full refund.

    Business Response

    Date: 04/17/2025

    Dear ******,

    Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.

    We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *********************************************************************

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website adds more pair of socks then you try to order and then charges you three times for multiple quantities of socks. Immediately after trying to order just one pair to try them out, we got charged22.90, ***** and ***** for 6 pairs of socks. So shipping and tax on what was supposed to be only one pair of socks we are paying over $70 for socks. Tried to cancel order immediately and representative said it was too late, they had already been shipped. Contacted them several times without a good solution and now they are asking us to return the socks on our dime and we won't receive our shipping costs back or return shipping costs. They also tried to have us keep all 6 pair of socks and refund half our payment, but when I said no to that then they ask you to return it but they keep the shipping costs! So either way you're paying for their misleading actions. This website is set up poorly and is a scam! It's obvious they prey on people that will just accept their tactics and just pay the price. I'm not one of them. I am asking for a full refund and return shipping costs on these socks that I will return if necessary, but if not, I will be contacting my credit card company and disputing this. This company needs to learn that they can't keep doing business like this. Please get me my refund, and shut.them down! It's obvious by the many complaints here and on other review sites that they are operating a poor business model.

    Business Response

    Date: 04/16/2025

    Dear Ed,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 04/23/2025

     We just received the credits to our credit card and can report we are satisfied with the resolution.

     

    Thank you,

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 pair of compression socks & received 8 pairs. My ****** card was charged twice. Once for $35.21 & a day later for $54.20. No one answers the phone. Its not even identified as a business on voice mail. They never returned my calls.

    Business Response

    Date: 04/15/2025

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company charged me for a purchase I ddidn't aauthorize.

    Business Response

    Date: 04/14/2025

    Dear *****,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

  • Initial Complaint

    Date:04/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction 13 April 2025.Ordered one pair of socks but another 4 pair were added. (A common occurrence)No mention in the advert that the currency was $US.I will accept the cost of 1 pair going to $NZ *****, but would like a refund of $NZ70.00.

    Business Response

    Date: 04/14/2025

    Dear ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 pairs of socks I put in credit card information but did not hit place order they did for me that frad that order was 60dollarrs &99 cents then they charged my credit card for 4 more pairs of socks for ***** without me knowing and they charged my credit card ****** for the two orders thats fraud thats against the law contacted credit card for dispute tried to cancel they said it shipped they need to cancel *************

    Business Response

    Date: 04/14/2025

    Dear Licy,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 04/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

    Customer Answer

    Date: 04/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of compression socks from Sooth Relieve. I received 5 pair and was charged twice on my credit card. Once for $60.91 and once for $39.95. I only ordered one pair! They are sending me five ! I immediately cancelled the order as directed on web site via email. There was no customer care phone number. They wont cancel my order and when asked how to return them I have to pay return shipping fees that are crazy high I might as well keep them!

    Business Response

    Date: 04/11/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 04/25/2025

    Hello

     

    This complaint has been resolved to my satisfaction.  Thank you for your assistance. Please close this case.

     

    Thank you

  • Initial Complaint

    Date:04/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I made the mistake of clicking onto an online ad for SoothRelieve socks. I found out the hard way that this is an unethical operation and am trying to stop the order I thought I have withdrawn from but learned from receipt of a confirmation later in the day that it had been completed with an added item, doubling the amount I was intending to pay before I realized this was not an ethical operation. I intended to order 4 pairs of the sock at a supposedly discounted price; however, before I could check out, complete my purchase, I was "offered" several products at their "discounted" price. I declined any of these, at which time, the "discount" on my original intented purchase of the 4 socks was removed and the final price was shown as over $100.00, so I withdrew and did not submit the order. Later in the morning, I received a receipt anyway for the original order of 4 socks plus a second 4 socks at the discounted price -- still for a total of $108.00. I did not agree to that and no longer want any of the socks because this is no way of doing business and I should never have allowed myself to begin the purchase. I was fooled. I now have seen all the earlier complaints about the company. Wish I had checked it out before I ever "clicked" on to the ad. Buyer Beware!

    Business Response

    Date: 04/10/2025

    Dear ***,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

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