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Business Profile

Mailing Services

Movemyaddressnow.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online to change my mother in laws address and used what I thought was the USPS but it turned out to be a company called Move My Address. This company portrayed itself as the USPS and charged $179.95.

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed an amount of money, 179.95

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge from 1/2/2024 for $179.95. This business tricks people into thinking it is USPS but it is a very expensive 3rd party service to perform a $1.10 task. Note that my email does not even show an amount charged. I have filed a dispute and contacted the scam company but have not received a reply.

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mistakenly entered my change of address info on a site that was portraying itself as the USPS. I was charged $179 and not the $1 that the USPS charges

  • Initial Complaint

    Date:12/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction happened on the 24th I made an attempt to change my address thinking the sight was legit and was only supposed to be charged a $1.00 service fee when I checked my bank statement they took $179 dollars. In the email it was said that I could have a full no questions asked refund but I don't have any information on how to contact them.

    The website was movemyaddress.com and I can't find any sort of contact information. I've tried to email back to the original emails they sent to me but haven't been able to get in contact with any sort of customer service or any response whatsoever

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed to change my address, advertised they were a USPS partner, and charged me 180 dollars for no reason, never disclosed they would charge any money, but that the card information was to hold my spot? I would have never given my card information had I know that they would charge me an y amount of money

  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking to change my address on line after my move. This site looks like a official government site. It does not mentioin. Any charge. It states it needs the card to verify my identity. It tells me my address change was complete through a text. I was verifying my bank and noticed a pending charge of 179.80 dollars. I did not authorize the charge.

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 30 I tried to do a change an address for my son. What I thought was the post office website ended up being the website movemyaddressnow.com. I tried to put a stop payment threw my bank but this website looked like the post office and took 179 from my account on Nov 5th. My bank is refusing to do anything about this scam and I need help getting my money back.

    Customer Answer

    Date: 12/17/2023

    The company responded through my email and they refunded money to my card which I canceled I will proceed with bank to move money to new card .  Thank you for your service’s problems solved.

  • Initial Complaint

    Date:12/14/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/12/23 my son went online for me to change my address, like he did for himself in the past. www.movemyaddressnow.com Chealy did not say it was charging me $179 to change my address but did anyway. Now my account is negative, which leaves me broke until my survivors benefits come in. I would like my money back asap. I tried contacting them but they do not have a phone number listed. The online contract form they have does not work, so there is no way to contract them. It's a clear scam!

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A scam site posing as USPS. My husband filed a change of address form for our non-English speaking relative. My husband’s English is also limited. He thought this was the real USPS site as it was the first google result listed. He didn’t see any subtotal listed notifying him of the $179.95 charge before our card was charged. I tried to contact the company for a refund. This site exists purely to take advantage of others, especially new Americans who aren’t aware of how much a change of address SHOULD cost ($1.10).

Movemyaddressnow.com is NOT a BBB Accredited Business.

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