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Business Profile

Pharmacy

RedBox Rx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Reviews

Customer Review Ratings

2.46

Average of 114 Customer Reviews

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Review Details

  • Edwin H

    Date: 02/28/2025

    I called and cancelled my account back in January, never saved my credit card information and closed my account on the app.I just received a notification that my credit card was charged for another useless medication Avoid this company at all costs there are literally 100 better options to choose from I am now using ro and happy with their service

    RedBox Rx

    Date: 03/05/2025

    We sincerely apologize for any delay and frustration canceling your service with us has caused you, *****.  Wed like to look into this further and ensure your issue is addressed and resolved promptly.  Please reach out to our ************ Advocates at ************, and we will do everything we can to resolve this for you.  Thank you for your feedbackwe truly value the opportunity to improve our service.

  • Magen F

    Date: 02/12/2025

    Their website is misleading, they promote a $49 GP visits with no hidden fees but I was charged $69 plus the cost of my prescription at the pharmacy which took 3 days to get filled, not same-day as advertised. I was also never spoken to by a doctor which is suspicious because I still got my antibiotics filled whether I need them or not. When I contacted customer service I was told that $69 was their full price for every visit and that they were "sorry I misunderstood."

    RedBox Rx

    Date: 02/24/2025

    Were sorry to hear about your concerns and appreciate the opportunity to address them.  Our pricing is clearly displayed during the ordering process, and charges are only processed with patient authorization.  If there was any confusion about your visit or charges, wed be happy to review your account and clarify any details.  Please contact our ************ Advocates at ************, and well do our best to assist you.  We take all feedback seriously and strive to provide transparent, high-quality care. 

  • Amy L

    Date: 02/07/2025

    Says you are not charged unless *** ** writes a presription. Completed a ** visit for poison ivy requesting oral ********** due to it continuing to spread and historically requiring oral medication to stop it. Question was asked if taking supplements or daily scripts and I misread the question thinking it was only asking for Over the Counter products. I wrote that I was using ************** cream. I did not write that I also have both the oil and cream version of the ********** from previous ** visits that are not working. The **. ********** the cream version. When I called to correct this I was told that once the ** writes the prescription there is no way to make any type of modifications and "sorry you completed it too quickly and messed up, theres nothing we can do to help you." So I ended up paying $69 for a telehealth visit that wrote a script for something I already have. I am trying to leave town on a trip and after almost 24 hours of waiting on redboxrx I STILL have raging poison ivy. This is a scam.

    RedBox Rx

    Date: 02/12/2025

    Hello ***.  Were sorry to hear that this experience did not meet your expectations. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you were hoping for.

    While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. We regret any misunderstanding regarding your prescribed treatment and encourage you to reach out to our ************ Advocates at ************ if youd like to discuss your concerns further.

    Your feedback is important to us, and we appreciate the opportunity to improve your experience.

  • Amy E

    Date: 02/04/2025

    Incredibly helpful and RX was sent out within 12 hours. As a new customer, I was reluctant to say the least. Takes less than 5 minutes to make a profile and discuss symptoms. I paid a fraction of the cost for an in person ** visit and medicine! Great find!!

    RedBox Rx

    Date: 02/24/2025

    Thank you for your very kind review ***!  We are so happy you found RedBox Rx as well!

  • Melanie J

    Date: 01/30/2025

    They are a bit scammy for sublingual ***********. They start you at 1mg and only increase 1 mg per month. ******** is started at 3 mg. So the first 2 months are kind of a waste. Then it's like pulling teeth to get your dose increased. ******** is 3mg starting, 7mg full dose. I had trouble getting more than 4 mg, which is only half strength. Like I said, a little scammy. I do not recommend.

    RedBox Rx

    Date: 01/31/2025

    We appreciate your feedback and understand your concerns regarding the dosing of sublingual *********** *******. Our oral GLP-1s are absorbed buccally (under the tongue or in between the cheek and gum). ******** is swallowed, so much less of the active medication gets absorbed into the bloodstream. The dose required for buccal or subcutaneous administration is much lower than medications that pass through the ** tract so you don't need as high of a dose. We want to remind you that your subscription includes unlimited visits with a provider, so you always have the option to discuss any concerns about your prescribed dose and want to encourage you to schedule a follow-up consultation to address your concerns. Please reach out to our ************ Advocates at ************, and wed be happy to assist you further. Your feedback is important to us, and we appreciate the opportunity to improve your experience.

  • Dayna C

    Date: 01/30/2025

    Did I ever use the charge $60 for a tube of white liquid? That is nothing they are a scam dont ever use them. They will they wiped my bank account out dont ever ever use them go to your regular doctor where you can get insurance these people are a scam, its garbage. Im warning you all. Its garbage I contacted the news and my congressman this is going.

    RedBox Rx

    Date: 01/31/2025

    Were sorry to hear about your concerns and appreciate the opportunity to address them. Our pricing is clearly displayed during the ordering process, and charges are only processed with patient authorization. We do not have access to withdraw more than the approved transaction amount.

    If there was any confusion about your order or charges, wed be happy to review your account and clarify any details. Please contact our ************ Advocates at ************, and well do our best to assist you.

    We take all feedback seriously and strive to provide transparent, high-quality care. Thank you for reaching out.

  • TERESA W

    Date: 01/28/2025

    Red box rx is greater than any other online pharmacy. Their prices are great as well.

    RedBox Rx

    Date: 01/30/2025

    Thank you so much for your very kind review ******!  We are so happy to hear you had such success with our services at RedBox Rx!

  • Tigist A

    Date: 01/23/2025

    DO NOT! use them. I asked about if they took insurance in my initial form and charged me without answering my question and refused to refund me. The manager or son called manager ***** handled it very poorly and I would highly discourage you from using them

    RedBox Rx

    Date: 01/27/2025

    Hello ******.  We do not take any form of insurance through our website.  Our aim through our service is to keep costs as low as possible so those without insurance can receive care through our services.  I am sorry we did not get back to you before you were charged, but if you ever have any urgent questions, we would encourage you to give us a call or check the *** sections on our website to see if the answer to your question could be found there.  Our policy is to provide a refund for provider visits in which you were not prescribed a treatment, but if one was prescribed for you, we are not able to refund your visit fee.

  • Rachel C

    Date: 01/16/2025

    I love the fact that I can get rxs via Red Box. So much less expensive and time consuming than running to a doctor appt for a known issue or to easily get doctor treatment from Red Box. Quick and easy. Your first get your treatment fee invoice and pay it, then you get your prescription invoice and pay it. Two separate things to complete. You may also complete the questionaire prior to, also. Insurance is a scam if anything is even with goodrx coupons! One med for me years ago was $1500 and now with Red Box is under $70! Same identical item but less quantity. Even if need it 3x, is a huge monetary difference. Thank you Red Box. Glad I just discovered you recently! YAY. Happy in ********!

    RedBox Rx

    Date: 01/20/2025

    Oh ****** thank you so very much for this kind review!  Patient testimonies like yours are why we continue to improve and grow our service!  We genuinely care and want to the best for each and every one of our patients at RedBox Rx.  Thank you so much for trusting your healthcare needs to us, and we hope to continue to be able to help you in the future! 

  • Mark D

    Date: 01/11/2025

    Very helpful and knowledgeable experience with RedBox Rx. Video consultation was very helpful and all my questions were answered. Website was very organized and well laid out. My first video chat like this and it was a smooth, easy and useful experience. Thank you very much!

    RedBox Rx

    Date: 01/16/2025

    Thank you for your very kind review ****!  We are always happy to hear how our patient's first visit goes, and it is genuinely so good to hear it went well!  Thank you for giving RedBox Rx a try, and we hope to be able to continue to help you in the future!

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