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Business Profile

Tanning Salons

Sun Tan City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 3, 2025, I unfroze my tanning package from the year before. I was billed $5.00 per month to have my account frozen. On the 3rd I was told that I just needed to pay the difference for the total package after my $60.00 ( 5.00/mo ) credit was applied. My credit card was run for $51.00. The employee also ran my card for the full REMOVEDamount as well. A day later noticed they also ran my card for another $5.00 for the freeze. When asked multiple times about the over charge they told me it was a credit on my account for product. I was also told they are unable to refund my account once its on my account. I never agreed to this nor do I want any product. I spoke with other employees regarding the error. I was given the customer service number. I've called the customer service several times and am still waiting for a return call from a supervisor. I'm in need a my account history for the claim i'm filing with my credit card company. Bottom line is the company has questionable business tactics and rewards employees for product sales no matter how its handled or obtained. I was also asked if someone else was using my credit card to make those charges.

Sun Tan City is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.