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Initial Complaint
11/21/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My mother who I take care of and has dementia was a long term customer of guideposts until about 3 years ago when she started getting sick. Since we have not ordered anything from guideposts in the past 3 years, guideposts on their own and without our consent sent us a book and said we have a 30-day trial to read and send it back or we will be charged. I called customer service and complained. They said to send the book back and I would not be charged. I sent the book back and I am still receiving bills and they now state in the letter that my mother asked for the book which is impossible and a change from what they said earlier. I am shocked to see that a ********************** like this is preying on people in this manner. Please have them stop harassing us. What they are doing is criminal especially with all the money my parents have spent with them over the years. Thank you for your help. Guideposts Account number *******.
Business response
11/21/2022
***********************
8 *****************
*******, ** 08055

RE: ***************************
Account#: *******

Dear ***********************,

Thank you for contacting us concerning ***************************. As being part of our Preferred Customer Plan, ************************* enrollment since 2017 has entitled her an annual reserved edition of Daily Guideposts (now known as Walking in *****)each year.

We always notify our customers in advance so they can decide if they want the reserved copy of Walking in ***** prior to mailing. There is no obligation to purchase, and they may cancel at any time. However,if you do not reply to the advance notification card or email, the order is then fulfilled.

Per your customer service contact on 9/26/2022, we have closed her account and a
credit of $21.26 has been applied. She currently has a $0 balance. There may be mail transit, please disregard it may take 4-6 weeks for all mail to cease.

***** accept our apology for any inconvenience and if you have any additional questions or concerns, please do not hesitate to contact me directly at ************************.

*************************, **************** Manager
*************************

Group Account Services
**************
Initial Complaint
09/19/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Since 8/11/2022 this company sent me multiple emails claiming I signed up 3-month digital subscription to National Geographic. The emails also claimed this subscription will be automatically renewed each year. All of thses statements are false. I never signed up any of referenced services, nor did I authorized anyone to sign up any service with this company or National Geographic using my personal information. I have emailed this company to cancel and remove claimed services but they keep sending more emails asking me to unsubscribe the false services by providing more personal information in the falsely created account ********** on their website. This is completely not acceptable. I sincerely ask BBB to step in to help. The expected settlement is that this company (1) Immediately CANCEL and REMOVE the false services associated with my email or any of my other personal information; (2) Remove the false account ********** and any of my personal information linked to this false account; (3) Stop spam emails threatening automatic subscription renew with a fee.
Business response
09/19/2022
We apologize for the inconvenience caused to the Jing ************************** have cancelled and fully refunded the order we have on file.
Customer response
09/19/2022

Complaint: 18038600

I am rejecting this response because this business made a false statement in their response to the BBB complaint. My email is still being spammed by their emails for false subscriptions. Attached is another email from them TODAY (9/19/2022) under a separate entity "order.buysub.com" which is owned by this business. This business needs to stop the spam from all of their entities.

Sincerely,
Jing Song
Business response
09/20/2022
We have removed ******************* from further emails.
**** song will need to allow up to thirty days for all emails to stop.
Initial Complaint
08/18/2022
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Taste of Home - Business Identified in the complaint sent an "OVERDUE NOTICE" of $10 for 1 free issue offer in their ad. This is a Cooking Magazine. I saw that a charge was being added to an account and sent Taste of Home a Cancellation of Offer Notice, the day after I accepted the Free copy. I feel I've been misled in a Bait and Switch scheme to unknowingly enter into a Magazine subscription. I have no further need of any more issues and would not recommend this Business or their marketing offers. Overdue Notice email was received 8/18/2022 and I informed the sender again of my interest in cancellation and Warning of a BBB complaint being filed for failure to respond to earlier cancelation of offer and do not send any Free Copy.
Business response
08/18/2022
August 18, 2022

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: Complaint ID ********

I write in response to your complaint dated August 18, 2022,regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.

On June 27, 2022, we received an order from this customer for a special rate of 1 year (7 issues) for $10.00 to the Taste of Home magazine.

We have cancelled the unpaid order and stopped the billing for this subscription.

It will take ***** days for mailings to stop. If another notice is received during this time, the customer may disregard it.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer **************
Customer response
08/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/16/2022
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
0
Business response
08/17/2022
Dear ********************************,
Thank you for taking the time to share your recent experience with our **************************** I hope you will accept my apology for your unsatisfactory service.
We have issued full credit to your account you have a $.0 balance. Please disregard any invoices that you may receive. We have removed your name for our Preferred ************************ Program as well.
You have 2 active magazine subscriptions "Sixty Days Of Prayer" which expires 06/2023 and "Strength and ****** which expire 12/2023 which you will continue to receive.
Please allow 4-6 weeks for all Guideposts promotional mailing to cease. There may be mailings in transit to you.
Thank you for being a loyal customer for many years. We hope to have the opportunity to serve you again in the future.
*************************, **************** Manager
Group Account ********************
**************

Customer response
09/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer response
09/21/2022
See attached doc
Business response
09/21/2022
Dear ********************************,
Thank you for contacting us once again. As stated in our previous response. Please allow 4-6 weeks for all Guideposts promotional mailing to cease. There may be mailings in transit to you. Please l accept my apology for any inconvenience..
Best regards,
*************************, **************** Manager
Group Account Services
**************..
Initial Complaint
08/09/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This has gone on since last year. Every time I get them to stop sending me Guideposts. They start it up again. I have "returned to sender", refused to accept the mail, complained by phone, sent them emails, and last year I even filed a BBB complaint. This company REFUSES TO HONOR MY REQUEST. I don't want their magazines. They keep tricking my 80+ year old elderly cousin into "gifting" the magazine to people every year. She has told me time and time again her money is tight. This company is being shady in thinking people want to send these out as gifts. I know my cousin who "gifted" me this last year and again was tricked to do it this year needs her money. Her husband died and she by herself. I requested they refund her money back last year. They didn't do it. Now I say send her the money back this year. Otherwise, I will report y'all to FTC under "Fraud". This type of behavior is unacceptable. STOP SENDING ME THE GUIDEPOSTS. EFFECTIVE IMMEDIATELY.
Business response
08/10/2022
Thank you for forwarding the complaint of *****************************. We appreciate you sending the information to us to review and for the opportunity to respond.
We have issued a full refund to ***************************** for $142.89. Please allow 2-3 weeks to receive. We have removed ***************************** and ***************************** from our promotional mailing list. There may be mail in transit. Please allow 4-6 weeks for all mailing to cease. Please disregard and we apologize for the inconvenience.

Customer response
08/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.As long as they honor the terms of the letter, and stop asking ***************************** to buy guideposts.

Sincerely,

*****************************
Initial Complaint
07/20/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received an "Overdue" notice from Reminisce Books for a book that was unsolicited. Book was just received as an unsolicited good and then notice shows up for $27.73. Overdue notice says book **** date was 1/10/22 for "Road Trips National Parks." We have no idea why we received the book. Account is *********. Hope this is correct company as they don't show up very easily in BBB and searched based on the ***** phone number. Just don't want invoices or the threat of collections as they noted in the overdue notice. Have no clue what this is.
Business response
07/20/2022
July 20, 2022

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: Complaint ID ********

I write in response to your complaint dated July 20, 2022,regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.

On December 23, 2021, we received an order from the customer for a book in the American Road Trips book series. As stated in the offer, when ordering this book,the customer would automatically be enrolled to preview other books in the series for a 30-day period with no obligation to buy and the option of canceling membership at any time. We shipped the book on January 10, 2022.

We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.

The customers account was not sent to collection or reported to any credit reporting agency. The customers credit rating will not be affected.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer Service Center

Customer response
07/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
07/18/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We previously had a subscription to Consumer Reports magazine. It was cancelled last year. They said they would send a check for refund of the remaining magazine cost. We did not receive the refund check until April 2022. Check dated 11/23/21 void after 90 days. I called ************ on 4/8/22 at 9:20 mst. The rep said they would reissue another check. I called again on 4/14/22 and ******* said allow 4-6 weeks for new check. I called again on 7/7/22 at 4:55 pm. Rep MIN said he did not see anything in the system regarding reissuing the check he can do it then, it will take 4-6 weeks.customer # **********
Business response
07/21/2022
Thank you for contacting Consumer Reports regarding *************************** order.

Sincerely,
Member Support
Customer response
07/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

C *****
Initial Complaint
07/12/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I keep receiving invoices for magazines that I did not renew from this company. (********** Bowhunting, In-********** ************ they have threatened collections on me and I have now received a letter from some kind of a collection agency.I have called the number on the collections letter during there business hours and all I get is a recording. I am not sure if this is a real collections company or not as the recording gives a different company name as there letter does. *(North ************, ******************************************************************** *************)The magazine supply company has no name and no phone number in which to reach them and discuss this issue.I have written a letter to them with no results. I want it resolved and all of my information removed with no leans of any kind on my credit report.
Business response
07/13/2022
We sincerely apologize for any inconvenience ********************* has experienced.
We have cancelled all subscriptions. ****************** should disregard any further invoices that *** cross in the mail.
Customer response
07/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
06/29/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a subscription for my grandson. It is supposed to be a one time fee of $17.85 for a year. I questioned the statement saying $17.85 each notification when it shipped they said its a one time fee. Well I just checked my account and see they have been charging me this fee monthly!!! I am so mad that they would do this for a simple magazine.
Business response
06/30/2022
June 30, 2022

Office of: BBB of Greater ****
Serving the Quad Cities and Siouxland Regions
2625 **********
**********, ** 50310

RE: ID ********
I write in response to your complaint dated June 29, 2022, regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
According to our records an order was placed online for this customer and processed on March 07, 2022. This order included a gift subscription to the Ranger **** Magazine, and gift order for the Ranger **** ********** This order was processed on our website.
The one-year gift subscription for Ranger **** magazine was paid for in the amount of $12.84. This subscription started with the May 2022 issue and will expire with the April 2023 issue.
The first shipment of the Ranger **** ********* was charged $7.44 and shipped on March 10, 2022. Our book club offer states the following: Join one of the book clubs now for just $6.95.We will continue to send 2 more books about every 4 weeks for just $13.90 plus $2.98 shipping and handling, conveniently charged to your credit card at the time of each shipment. When your child receives all the books at one level, we begin shipping books at the next level. If you feel like your child is ready for a greater challenge, just call to step up a level. Applicable sales tax will apply. All rates are in US dollars. 100% Satisfaction Guarantee: There is no minimum number of books to buy, and you are free to cancel at any time.
The next set in the book club was shipped to the customer on April 05, 2022, and the customer was charged $17.85.
The next set in the book club was shipped to the customer on April 26, 2022, and the customer was charged $17.85.
The next set in the book club was shipped to the customer on May 18, 2022, and the customer was charged $17.85.
The next set in the book club was shipped to the customer on May 27, 2022, and the customer was charged $17.85.
We have discontinued this customers enrollment in the ********* and cancelled any unshipped items.
As a courtesy, we have issued two refunds, each in the amount of $17.85, to this customer for the last two shipments of the book club.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.

***********************
Customer Service Center

CC: *****************************
*****************************
*********, ** 68046

Customer response
07/01/2022

Complaint: 17496545

I am rejecting this response because:
I only signed up for the magazine no books. My daughter said they've only received magazines no books were sent. I just want whatever extra items I am being charged for removed and reimbursed. Thank you for your time in this matter!
Sincerely,

*****************************
Business response
07/05/2022
July 5, 2022

Office of: BBB of Greater ****
Serving the Quad Cities and Siouxland Regions
******************************************************** 50310

RE: ID ********
I write in response to this customers response denial dated July 5, 2022. I would like to provide some information about the customers order and clear up any misunderstanding.
According to our records this customer contacted customer service on June 30, 2022 and requested a refund for the remaining charges of the Ranger **** Book Club.
The customer service agent issued 3 refunds in the amounts of $17.85,$17.85, and $7.44.
This customer has now been refunded for all shipments of the Ranger **** Book Club.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact ** if we can be of further assistance.

***********************
**************** Center

CC: *****************************
*****************************
*********, ** 68046
Initial Complaint
06/10/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are charging me for a subscription I did not order. Have sent it back to them with a message stating so. There is no phone number on ************* magazines and I don't have the internet and do not trust any phone numbers from there. My daughter is helping with this.
Business response
06/13/2022
Hi,
Thank you for contacting Guideposts. Our records show that on January 6, 2022 we received an order form from **************** to enrollment in to the Mysteries of Lancaster County series to preview for 30 days at no obligations. If not satisfied, she may return the book(s). (see attached) As of today, we have not received any returns. I have canceled the books due to this inquiry. Please return the books to **************************** ************************************************************* 06810.
In additional, our records show subscriptions for the Guideposts Magazine and Mornings with ***** Magazine which is a gift given by *********************** which is paid in full.
Please let us know if you have any additional questions.
Thank you.

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