Complaints

This profile includes complaints for C D S Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C D S Global

  1901 Bell Ave Des Moines, IA 50315-1199

• 

  C D S Global

  PO Box 360 Des Moines, IA 50302-0360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a check for Christmas books to give as gifts for $87. 68 in October Of 2025. It was cashed shortly after . I never received the books. In January I was promised a check in 5 to 6 weeks. I have continued to follow up and continue to get the same promise of a check in5 to 6 weeks. I have spoken with supervisors to no avail. All I want is my money back!

  Business Response

  Date: 10/01/2025

  October 1, 2025
  
  **** ****
  ********************************************************
  
  RE: Complaint ID: ********
  Account#: ********
  
  Dear ****,
  
  Thank you for contacting us regarding the non-receipt of your refund of 87.68.
  
  Our records indicate that an order was placed on November 6, 2024, for Joys of Christmas 2024. The item was returned, and a refund was issued on March 6, 2025. We also have a record of several requests regarding this refund.However, it appears that the previously issued checks were never cashed.
  
  To resolve this, we have issued a new refund check today in the amount of $87.68. Please allow 57 business days for delivery to the address listed on your account.
  
  We sincerely apologize for the inconvenience this has caused and appreciate your patience.
  
  Should you have any further questions or concerns, please do not hesitate to contact me directly at ************************ or call **************.
  
  Warm regards,
  ***** *******
  Customer Service Manager
  
  

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a two year renewal for a print subscription to reptiles magainzine in March of 2025, meaning my subscription should run until March/April 2027. I received an email from reptiles magaine editor **** ****** on August 15, 2025, stating the magazine was going completely digital as of September 2025. That is less than a month notice and 5 months after I renewed a print subscription for 2 years. I have reached out at least 6 times trying to contact reptiles magazine to get an explination as to why they took my money for a print subscription knowing they were going competely digital. I have yet to receive one repsonse. There is no phone number listed to call and speak to someone so I have only been able to send emails, which in itself is bad business.This is the conclusion of the email I received:If you have any questions or need help accessing your new digital benefits, our team is here to help at ********************************** you for being a valued member of our Reptiles community.Warmly,**** ****** Editor, Reptiles Magazine Clearly by the lack of responses I have received this is also a lie. Please advise. At this point I would like my money back and some explination as to why.Thank You ****** *******

  Business Response

  Date: 09/25/2025

  We sincerely apologize for the inconvenience Mr. ******* has experienced regarding Reptiles.

  A full refund is being processed. Mr. ******* should allow up to three weeks for delivery of his refund.

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Did they give a reason to breaking our contract for a print magazine, and then reptiles magazine stopping print magazines?  After sending no less than a half dozen emails to reptiles magazine and receiving not a single respone let alone and explination.  

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal consumer complaint about repeated unsolicited magazine deliveries and subsequent billing attempts by **Country Living** (mailing address used on envelopes: *******************************************-0177).Summary of facts: I did NOT subscribe to Country Living and I did not authorize any charges for this publication. On the following dates I received unsolicited issues mailed to my address: Sept. 9, 2025. For each issue I marked the envelope or wrapper REFUSED RETURN TO SENDER and attempted to return them via my carrier / at the ************ I have photographed the marked envelopes (attached). Despite returning/refusing the mail, I have received bills/invoices from the publisher demanding payment and threatening collection for amounts now totaling approximately $0 which I did not authorize. I have not paid and do not intend to pay for unsolicited merchandise. Evidence attached 1. Photos of envelope(s) showing Country Living as sender and my clearly marked REFUSED RETURN TO SENDER. 2. Scans/photos of billing notices or invoices from Country Living. 3. [Optional] Screenshot/photo of any card/bank charges if the publisher attempted to charge me. 4. [Optional] Copy of the **** complaint reference or other related complaint numbers.Why I am asking for BBB help This appears to be deceptive or unfair billing practice (sending unordered materials and then billing / threatening collection). I am concerned the publisher is using negative-option or third-party mailing/billing tactics that are improper and harmful to consumers. I request CAPs assistance to stop the mailing and billing, to determine whether the publishers practices violate Vermont consumer protection laws, and to advise on how to deal with any collection attempts or credit reporting should the publisher/collector report this debt. I charge CountryLiving $250 for taking up my time with this.

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently subscribed to the magazine publication "Southern Living" for 2 years. The magazine subscription is handled by a company in **********, IA called CDS GLOBAL, **** I mailed in my post card and marked billed later due to having some knowledge of the issue I'm about to present to you. I received the bill and attempted to pay it right away with a prepaid **** debit card. I've now been sent multiple emails and mailings to my house stating I have a balance due. I followed the instructions on the first mailing to go online and submit my payment to them, which I did again, using the prepaid **** card which has plenty of money to cover the cost of the subscription. I even have a screen shot that said "Thank you for your payment" but I see it has not been debited from the card, and I got another Invoice today. The payment is not being accepted. I believe, they are not accepting it as they are trying to obtain my banking information so they can continue to charge me past the 2 year subscription period that I have agreed to. I do not agree to providing them my bank information, but I am trying to pay them the amount I owe them with a valid via debit card. I feel this is predatory and deceitful. If you research magazine subscriptions, Southern Living as an example, there are a lot of issues with people being charged and they can not get out of the billing process. I agreed to two years for the set amount of $27.39 and they are not accepting my payment.

  Business Response

  Date: 09/23/2025

  We apologize for any inconvenience Mr. ******* has experienced regarding Southern Living.

  Our records show the credit used for the payment was declined.

  Mr. ******* may call our *********************** at **************, or mail the payment to the address below:

  Southern Living
  PO Box 37508
  *****, **** 50037-0508
  **************

  We are extending the subscription two issues to compensate for the inconvenience. 

  The subscription does not include continuous service.

  
  

  Customer Answer

  Date: 09/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 

  I called the number **************. The automated system would not accept my form of payment. I had to call 3 times, and then wait 16 mins to make a payment with a live person. She processed my payment and gave me a confirmation code of #****. 

  I then logged into my account and it showed a zero balance due. See attached screenshot. 

  I will not be making any more attempts to pay for this if this doesn't work or a repeat amount shows up on my account.

  It should not be this difficult. The company should stop trying to keep people's bank account information and charging them after the subscription period is over. It is shady and does not look good as a business practice. 

  As of now, it is resolved. 

  Thank you Better Business Bureau for your assistance in resolving this manner. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late April I received a magazine subscription for southern living magazine for 2 years and I payed *****. I still have not received any magazines

  Business Response

  Date: 07/18/2025

  We apologize for the delayed start of Ms. ******** subscription to Southern Living.

  Her payment of $17.00 paid for a two-year subscription that starts with the August 2025 issue and will expire with the June/July 2027 issue.

  To compensate for her inconvenience, we are sending a complimentary copy of the June/July 2025 issue. Ms. ****** should allow up to three weeks for delivery.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26 2025 I recieved a Thank You notice from a CDS Global about renewing a subscription of Golf Digest Magazine. I have never heard of this company nor ever communicated with such. Now they are trying to bill me for $32 for magazine I didnt request this time. I have read the magazine in the past but always done it with Golf Magazine mail renewal form. You could sign up for one or two years. Never received the form this time. I ran a complaint inquiry on said company and see BBB has a record of their bogus operations. California passed a law effective July 1 2025 negating tactic. I would appreciate if you would contact this bogus company and put a halt on the harassment they are giving me. Seems like a scam to drum up new business. I would appreciate your assistance, ****** J ******

  Business Response

  Date: 07/15/2025

  We apologize for any inconvenience ********* ****** has experienced regarding Golf Digest.

  We have cancelled billing. Ms. ****** should disregard any further invoices she may receive.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** J ******

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******* 2, 2024, I contacted Men's Health Magazine to request cancellation of my subscription at the end of the current billing cycle. I received email confirmation from the company that the subscription would end effective May 2025 when my billing cycle ends.However, the cancellation was never processed.When I followed up, a representative named ***** informed me that the subscription was now set to cancel in May 2026 and claimed that no refund could be issued. I responded by providing a screenshot of the original email from ******* confirming the cancellation date as May 2025. Despite this clear evidence, ****** failed to reply and ignored my follow-up.This is unacceptable. I am requesting:1.A full refund for the subscription charges beyond May ******.An explanation for why my original cancellation was not honored.3.Accountability for the lack of response after I provided proof.4.Additional compensation for the inconvenience and time wasted resolving an issue caused solely by Men's Health's failure to uphold their commitment.Supporting documentation (screenshot) is attached.I look forward to hearing from the business. Thank you.

• Initial Complaint

  Date:07/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Reports keeps sending me bills claiming I owe them for my subscription. I never signed up for a subscription. The say, "Your service has been suspended. in order to reinstate delivery of your Consumer Reports magazine, we must receive payment. Please pay now to reinstate your order." I did receive 2 Consumer Report magazines--as a promotion I think. But I don't subscribe to magazines and won't--I consider it a waste of paper and resources for the country. I have zero paper magazines. I want them to stop sending me bills for a service I did not order. They say my "account" number is **********. I want them to leave me alone. For a company that is supposed to be protecting consumers, they are abusing us.

  Business Response

  Date: 07/07/2025

  We apologize for any misunderstanding that our subscription offer has caused the customer.  Our records indicate we received an order in their name for our trial offer in which they would receive risk-free issues.  Under the terms of the offer, they could continue to receive the remaining issues of their subscription by making a payment. Or, may elect not to continue a subscription by writing "cancel" on the bill.
  
  They were under no obligation to pay for this subscription until they viewed the trial issues.  We have cancelled the account and removed their name and address from our mailing lists.
  
  Again, we apologize for any inconvenience. 

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving notices to pay for a subscription I did not order. The last three months I have received a bill from this company for a Food Network Magazine and each month I cancel the subscription and send them an email to say stop billing me and yet each month they keep sending me a new one. They keep sending me notices that I've created a new subscription when I haven't. And they haven't responded to my emails. It is aggravating to keep going through this each month.

  Business Response

  Date: 06/03/2025

  We apologize for any inconvenience Ms. ****** has experienced regarding Food Network Magazine.

  As you requested, the was cancelled on June 2, 2025 .  Ms. ****** should disregard any further billing she may receive.
  
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/27/25, I received a paper cardstock notice via ******************* mail with First-Class mail postage paid by 'CDS Global' with a return address from Consumer Reports, ***************************************************************. The document is attached. I do not have an online account with an active subscription to Consumer Reports and have not had one or requested one from Consumer Reports or CDS Global in at least the past 24 months. I received a similar card notification via **** in 2024. On June 2, 2024, I was charged $39 on my credit card. The credit card statement listed '**************************' as the ******, the phone number **********, and 'NY'. After receiving the above-mentioned postal card on 5/27/25, I contacted Consumer Reports at the telephone number listed on their website: ************ (a number that matched my credit card statement description of last years charge). I spoke to 'Gi Gi'. I was asked for my last name and zip code. I told them I do not have an email or online account at ******************** with an active subscription. I was told they could not find any subscription due for renewal on June 2, 2025, matching the information I provided. I was asked for the last four digits of the credit card that I was charged for a subscription last year. I provided it. I was told that Consumer Reports shows no active subscription with my name, address, and a credit card with the last four digits of the card where I am seeing charges posted. I was asked if I had a six-digit account number matching a print ********************** address label. I told them I have not received any printed magazines via mail and do not know of any account number. After the call, I noted that the postage on the notice was paid by 'CDS Global'. I have alerted my credit card company of these facts and if I see the $39 charge on the card on June 2, 2025, I will dispute it. I also point out I have been electronically charged renewal fees in 2024 without my consent.

  Business Response

  Date: 06/04/2025

  
  We apologize for any inconvenience Mr. ****** has experienced regarding Consumer Reports.

  
  A full refund of $39.00 has been issued for the June 2, 2025 charge and a refund has been processed for the June 2, 2024 charge of $39.00.

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have received the credits mentioned in the response.

  Thank you BBB for your assistance in this matter.

  
  Sincerely,
  
  ***** ******