Complaints

This profile includes complaints for C D S Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C D S Global

  1901 Bell Ave Des Moines, IA 50315-1199

• 

  C D S Global

  PO Box 360 Des Moines, IA 50302-0360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  {BBB transcription via walk-in, see attachment]I am and have been receiving unwanted mail and advertising repeatedly. (some of which are suggesting I would be charging.

  Business Response

  Date: 03/09/2023

  Thank you for contacting Consumer Reports regarding mailings and promotions.
                                                                    
  We have requested your address be removed from our promotional mailing list. Please allow ***** days for mailings to stop.
            
  Please accept our apologies for any inconvenience and thank you for your continued loyalty.
  
  Sincerely,
  

  Member Support

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - My subscription to Family Handyman was due for automatic renewal in December ****. - I went on their web portal and requested it not be renewed.- Subsequently they charged my credit card anyway, $21.98 - I contacted customer service numerous times to report this and requested a refund.- Each customer service rep offered some useless excuse as to why they couldn't find my account etc. There is a clear pattern of avoidance/brushing one off.- Recently they sent me a last issue/renewal notice despite collecting the $21.98.- I sent them a copy of the billing label and (once again) a copy of the credit card statement showing the payment. with a request that my funds be returned to me by check as the original credit card was cancelled to prevent further fraudulent activity. Their response, once again, was sorry we can't find your account. But obviously they found it to send me the notice/renewal notice.- ************ has an obvious pattern of committing fraud on, I'm sure, many people and should not be in business.

  Business Response

  Date: 02/28/2023

  February 28, 2023
  
  
  Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
  2625 *************
  **********, ** 50310
  
  
  RE: 19495106
  
  I write in response to your letter dated 2/27/2023 regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.

  Our records reflect that last payment from this customer was on October 21, 2021 in the amount of $21.35. We do not reflect a payment of $21.98 in December 2022 from this customer.

  This customer will need to contact their credit card company to dispute the charge, and find resolution.
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
  
  Please contact ** if we can be of further assistance.
  
  ***********************
  Customer Service Center
  
  CC: *******************
         102 *******************
         ***********,** 27596

  
  

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19495106
  
  I am rejecting this response because:the copy of the attached credit card statement shows they charged $21.98 on December 9, 2022 despite my requesting that the subscription not be extended prior to that time, and they never credited the $21.98 to my account to continue the subscription in force. This is a continuation of their denial of having charged my card that has been going on for months.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/02/2023

  March 2, 2023
  
  Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
  2625 *************
  **********, ** 50310
  
  RE: 19495106

  I write in response to the customers rejection dated March 1, 2023. The attachment the customer is referring to is not available. There is no proof of payment or credit card statement attached. Please have the customer resubmit the attachment.

  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
  ***********************
  Customer Service Center

  Customer Answer

  Date: 03/02/2023

  Please see attached docs

  Business Response

  Date: 03/02/2023

  March 2, 2023
  
  Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
  2625 *************
  **********, ** 50310
  
  RE: 19495106
  
  I write in response to your letter dated 3/2/2023 regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
  
  We have received the attachment with proof of payment. This helped in locating the payment of $21.98 made to Family Handyman.
  
  We located the payment on an account under the name of ***************. This $21.98 has been refunded back to the customers **** card. This customer will need to allow 5-7 business days for the refund to process.
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
  ***********************
  Customer **************

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they follow through as stated. Kudos to the BBB!
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 26, 2019 I emailed CDS requesting a cancellation of my subscription to the New Yorker magazine and a refund of the $119.99 charged against my Amazon account that same day (see copy of emails attached). CDS replied via email first that they couldn't identify my account, and then again on Oct 6 2019 that their best offer was $99. They did not honor my request to close the account. CDS has continued to charge me $169.99 per year for 2020, 2021, and 2023 without my consent. Most recently CDS has sent me Past Due notices demanding payment for 2023 (attached) stating that I requested this invoice. In fact, I requested the cancellation and refund in 2019 and have not since requested the subscription or invoice as they stated. I am requesting a full refund of all amounts charged to me by CDS in 2019, 2020, 2021 and 2022.

  Business Response

  Date: 02/28/2023

  A refund for $419.97 was processed on February 14, 2023. ***************** will need to allow up to three weeks for delivery.

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2 year **************** magazine subscription from Themeredithstore.** for my mom in October 2022. Have not received the magazine and when I reached out for an ETA to the email address provided on the order confirmation **************************** they told me the subscription expired in Spring 2022 so no magazines would be mailed and no refund would be issued. That was before I even made the purchase. Would like a refund .. paid *****USD. This business is not legitimate. Thank you kindly for any assistance you can provide.

  Business Response

  Date: 12/28/2022

  We apologize for any  inconvenience Ms. ****** has experienced regarding ************ Journal.

  A full refund is being processed. Ms. ****** will need to allow up to four weeks for the refund. 

  Customer Answer

  Date: 12/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you kindly,
  ***********;