ComplaintsforC D S Global
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Business discontinued Entertainment Weekly magazine, but instead of refunding money and/or immediate cancellation, they propose to send a wholly different magazine and continue to charge customers who are under recurring payment until they proactively cancel. Notification was on a postcard with tiny type in tiny details. While I read it, countless others will not and will be fraudulently charged money by CDS unless they read the tiny type on a tiny postcard. This bait-and-switch tactic -- charging people for a product they did not ask for and making it difficult to cancel -- is a fraud on the public and a way to bilk money from unsuspecting customers after cancelling publication of the product customers intended to pay for. They should discontinue this practice and cancel all recurring payments for E Weekly.Business response
04/14/2022
We sincerely apologize for any inconvenience ********************* has experienced.
The remaining issues of Entertainment Weekly were transferred to People.
We have now processed a full refund for the issues that were transferred. ********************** will receive a refund for $2.27 within three weeks. ********************** will receive a few issues of People. He can pass them on to a friend or relative if he does not want them
Initial Complaint
02/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company which i never heard of keeps sending me the **** which i have no idea what it is. So i sent the **** back with a letter saying not to send this **** anymore. but they keeps sending the same **** every month since nov 2021. I never ordered nor received anything from this company.please stop this scam.thanksBusiness response
02/16/2022
We apologize for any inconvenience ********** has experienced regard ******** Time Books.
Our records show ********** was enrolled in a Book Series and the 2022 Personal Pocket Organizer was sent on October 8, 2021.
Instead of returning it to us, we would like ********** to keep the Pocket Organizer with our compliments. We have cancelled the balance due there is no further obligation.
We have discontinued the book series.
Customer response
02/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Today (1/20/2022) received invoices for magazines. ************************* is now in a memory care facility and no longer wants these magazines. However, on the back of each notice it says "Your subscription will be automatically renewed at the end of each subscription term unless you ask us to stop. You authorized us to charge the credit/debit card you provided. You may opt out of the automatic renewal at any time and receive a refund for all undelivered issues by contacting (PO boxes in **********************) or at the web address printed on front of this form (all have different web addresses)"Following magazines:Food Network Prevention Good Housekeeping House Beautiful Taste of Home ************** Woman's Day Please STOP all subscriptions and removed ************************* from the mailing list.Thank you.******* See (Son)Business response
01/25/2022
This Office represents ********************** and your email of January 20,2022 concerning the subscriptions of ************************* to Food Network Prevention, Good Housekeeping, House Beautiful, Town & Country and Woman's Day magazines, which are published by Hearst Magazines, has been referred to me for reply. Please be advised that we cancelled all subscriptions and removed **************** from all our promotional mailing lists. Taste of Home Magazine is not published by ******************* We apologize for the inconvenience.
If you need further assistance, please feel free to contact me directly.
*********************************| ************************** of ******* Counsel| ***************************************************************************** Fax: ************| **********************Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
0Business response
01/19/2022
Dear *******,
Thank you for contacting Guideposts.
We have issued full credit for the Christmas Greeting Cards that you never received. Blessing of ***** 2021 for $14.96 and ****** of ***** 2021 for $14.96.
The total refund is $29.92. Please allow 2 to 4 weeks to receive.
We apologize for this inconvenience.
Please feel free to contact us at ************** if you have any additional questions.
Thank you for your support of Guideposts. .
Initial Complaint
12/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I keep getting spammed (numerous times a day). If you click on any unsubscribe links or contact links, you get an error page. If you call to be removed, they want all your personal, totally irrelevant information. Perhaps its a scam. I just want it to stop, and if they claim to have a privacy policy, and provide a link to enter your preferences, and that page is blank, thats not helpful. Companies like this need to follow the same rules as other business entities.Business response
12/14/2021
We apologize for any inconvenience ****************** has experienced.
We have removed ****************** from the email list.
Customer response
12/14/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
11/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid for a magazine subscription with National Geographic Kids on 9/16/21. The Account #**********. I was also given a Reference #**********. I was assured of a delivery date on or before 11/5/21, I was told that was the latest date. As of today, 11/12/21 we still have not received the first magazine. I spoke with a supervisor named ******, at ************, ext#*****. She told me that they could send out a replacement but that it would take an additional 2-3 weeks. I had already contacted them TWICE before today, and both times was assured of delivery no later than Nov 5th.They have our complete correct address. We do not have an apartment, it is a house address. We have received all our ***************** through the postal service without any problems or delays. I have spoken with our ************* post office, they are not experiencing any delays. We have active, functioning cameras at our ************ have not been any thefts of deliveries. I told their supervisor named ****** that 2-3 more weeks was not acceptable. The subscription had been placed as a birthday gift, well in advance, and I received an email confirmation that the first magazine would arrive before next week. I told them that they could ship this initial magazine out at whatever means necessary on their part to fulfill the delivery with a delivery date on or before Nov 17th, which is clearly well past their latest date of Nov 5th.They just kept saying 2-3 more weeks from today which is not acceptable. There is supposed to be at least 10 magazines received within a twelve month period. I expect what was assured to me and what I paid in advance for to be delivered. As especially with a magazine subscription, the proper delivery date is an essential part of the product.Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid for a subscription for a magazine that stopped being published. They started sending a random magazine to replace it that had nothing to do with the magazine I ordered. I asked for my money back for the remaining months. They sent me a check from Cross Stitching for the amount of $59.54. I tried to cash the check and it was invalid. The **** Name of the check was **** of America. I have an account at **** of America too. I called and explained the check was invalid. They told me to send the check back and they will replace it. I did and they sent another check for the same amount.... again it was an invalid check. I called again and explained the situation again. I told them this is fraud when you purposely send a invalid check. I made copies and explained in detail on the paperwork about the checks being invalid (uncashable). They sent me another check ..... which of coarse is rejected by the bank again as invalid. I just want my money back and the postage I keep having to use sending back the checks. The person that answers customer service state there is nothing they can do. I have called and spoke to the accounting ***** and still got the invalid checks. I need help to resolve this. I believe they don't have the money to refund so they are sending out bad checks.Business response
12/01/2021
Hi Cody,
We forwarded this complaint to the publisher on November 18th.
Thanks,
*****
Initial Complaint
08/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
"The Week" is a news magazine to which I never subscribed. But somehow they started sending me issues, together with billing statements, several months ago. I have repeatedly requested, then DEMANDED they stop. On more than one occasion their customer service department assured me I would receive no further billings, and I could ignore any that came. The magazine delivery stopped, but even after several weeks or months elapsed, THE BILLS STILL KEEP COMING! Today, August 19,2021, I received a particularly ugly and threatening one (Attached) demanding payment in full of $149 with a statement that, "It is our intention to collect payment." In addition, the billing threatened to impugn my credit as "poor," and again demanded payment. I NEVER subscribed to the magazine. I do NOT want the magazine. I want the bills and the threats to stop PERMANENTLY.Business response
09/01/2021
Business Response /* (1000, 5, 2021/08/24) */ We apologize for any inconvenience Mr. ******** has experienced regarding The Week. Our records show we received an order on April 12, 2021. We have attached a copy of the original order. Unfortunately, we did not receive notification to cancel the subscription. We have now cancelled the order. Mr. *** ***** should disregard any further invoices that may arrive in the near future. Consumer Response /* (3000, 7, 2021/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Defendant claims they attached a copy of the original order, yet I could not find any such copy. Again, I NEVER ordered the publication in the first place. They've repeatedly assured me in the past I could ignore future billings, but they kept coming and coming and coming, each one being nastier and nastier and nastier. I want a statement on their letterhead apologizing for this charade, an assurance that any damaging information they have shared about me to others has been retracted and an iron-clad assurance that they will NEVER bill, harass or otherwise threaten me again. Business Response /* (4000, 9, 2021/08/31) */ We are mailing Mr. ******** an apology and a copy of the order we received.Initial Complaint
08/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Milk Street Magazine sent me an email JUN.25.2021 to advise me that they have received my email to cancel my subscription per their cancellation policy, and that their forwarding my request to their c/s dept. I never heard from them. I wouldn't refer to that as customer service. They are doing their best to rob me of my money. This fraudulent behavior.Business response
09/01/2021
Business Response /* (1000, 5, 2021/08/12) */ We apologize for any inconvenience Mr. *********** has experienced regarding Milk Street Magazine. Our records show we received an order for two issues for $1.00 on November 2, 2020, that included continuous service. The subscription was renewed on May 3, 2021. The credit card declined for the renewal order. Notification was sent to Mr. *********** and an unpaid order was processed. We have now cancelled the balance due and removed Mr. *********** from our promotion list. Mr. *********** should disregard any further invoices that may cross in the mail.
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Customer Complaints Summary
69 total complaints in the last 3 years.
7 complaints closed in the last 12 months.