Complaints
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a current customer of ********************** and have received terrible customer service. I have had a service issue for 2 months that has not been resolved despite contacting them by email and attempting to contact them by phone. I know have a machine that is not working at all. I have spent HOURS on hold with no answer, no answer to emails either. I am paying for a service I am not receiving and now I am loosing money daily from a machine that is not working. I had an issue a few months ago and spent OVER 12 hours on hold over the period of a month before the issue was fixed.
Business Response
Date: 02/14/2023
The issue for this customer was related to setting up new Greenlite cashless devices and getting them activated on the correct accounts as Ms. ***** has multiple accounts and locations assigned to her organization. After working with Ms. ****** manager and our third-party cashless service provider, Cantaloupe, we were able to ensure each cashless device was assigned to the customer's correct bank accounts and therefore fully resolve her issue.
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