We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vending Machine Supplies

Vendnet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are two service fees applied to my account when there should be one. Wednesday, September 21st I created a service ticket requesting to be contacted regarding the issue. I spoke with someone on their technical team on Friday, September 23rd who was able to see the error but because he does not work on the Billing team, could not resolve the issue. He updated the ticket and requested the Billing team contact me to resolve the issue. I've had no correespondence with anyone since September 23rd despite my many attempts to speak with someone. I've left messages, sent emails, used the online chat option, messaged them on ******** and even ended a call after holding over an hour and never speaking with someone. My issue is not complex but their Billing support team refuses to contact me. I've exhausted every method I know of to speak with someone and resolve this minor issue.

    Business Response

    Date: 10/21/2022

    We apologize that you were doubled billed for service. You should see a credit within seven (7) days. We appreciate your patience as we researched this.  I sincerely apologize for any frustration or delays you experienced in getting this issue resolve.

    Sincerely,

    *********************

    Director of Operations

    Customer Answer

    Date: 10/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is for my business ************* in ********* ** . Last November we requested and received an RMA number to have a refrigeration unit repaired for our vending machine. We dropped it off on the 29th of Nov 2021. Called in January to check status and they said it was scheduled to be done the end of February. Stating in March I called for a status. The lady said she was sending an email to the department head and would get back with me. Never heard back. Have tried phone calls and using the on line system to get a status and every time I am told they will get back to me and never do. I think they have lost our assembly and just dont want to tell us. They will net give me a managers direct extension or have one call me to try and resolve the issue. We have been without a working vending machine for almost a year when all it had wrong with it was a small leak in the evaporator coil.

    Business Response

    Date: 10/21/2022

    ****************, I sincerely apologize for the significant delay you have experienced in getting your issue resolved.  I personally have confirmed that we have completed building a brand new replacement for the original misplaced unit. We are contacting you today to set up a delivery time at no charge or charge for replacement part.  Please let me know if you have not been contacted by 10/24.  I recognized that we severely failed in providing timely service and adequate communication to you on this matter.  We are working to ensure we resolve any gaps in our internal processes to ensure customers, such as yourself, have a more positive experience in the future. 

     

    Sincerely,

    *********************

    Director of Operations


    Customer Answer

    Date: 10/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Vendnet is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.