Complaints
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a new vending machine in May of 2022model #****. Serial #************ Right away we continued to get coin jams that needed to be cleared several times a day. After months of troubleshooting a new coin mechanism was sent. Since it was a new machine under warranty they were supposed to send someone to install it, however, no one came and I installed it myself. We quickly found that the new coin mechanism did not fix the problem. I have called and emailed multiple times, I was promised a callback, and I never hear anything. I have made appointments with the service tech online but no one calls or shows up. I was told I could fill out a form online to schedule a return but it does not allow me to do that just tells me that someone will contact me, however, no one ever contacts me. I would like a full refund or a machine that works.
Business Response
Date: 02/20/2023
We continue to work with ********************** to assist her in resolving the bill jam issues she is experiencing. *****************, one of our Senior Technical Support team members, spoke with her today (02/20). She was provided some information on how the bill validator should be mounted and we expect for her to reach back out to us today if she continues to have issues. We will continue to work with ********************** until the issue is fully resolved.Initial Complaint
Date:02/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We cancelled service on credit card readers for our business with Vendnet/Greenlite/Cantaloupe in August of 2022. ******************* didn't cancel the services properly and we were unable to get a response back from *****************. When *** did respond back he "didn't recall" the conversations. I had a paper trail and got things righted...or so I thought. We kept kept getting notices about services even though we had no devices anymore. We kept contacting people at ******* including *********************, the *** of the company and finally got billing issues resolved when **** came back into the picture to resolve the billing issues. We were getting notices weekly for devices that were no longer in our possession and December 19th **** said that everything was corrected. ANOTHER billing email was sent for a device that we don't even know what it is. I tried emailing the group for resolution and have not gotten a reply back from anyone.Business Response
Date: 02/14/2023
This complaint was regarding a Greenlite cashless device ************* that was shipped to ***************************** and never received back. Confirming the issue has been resolved and the Greenlite cashless device was removed from Mr. *************************' account. Credit was issued by Greenlite cashless third-party service provider, Cantaloupe. We apologize for the error.Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,Ive been having issues with my vending machines since 10 Oct 22. Ive emailed multiple personal at the greenlite headquarters, address: ******************************************************************************. I purchase $5000- $6000 vending machines with cards readers. The ***************** changed its card readers recently. My card readers are on the machine properly and nothing wrong on my side. I watch all the videos they added online but for some reason customers are still not able to use the card readers. So, I tried to Email, set up appointments, called *************************************************** answers. Also, Greenlite still expect me to pay my loan on the vending machine even though Im not able to collect any debt/credit card payments (which is 89% of where my income comes from). I have a half working machine that has warranties on them and Im asking for help and not a soul with help at the *****************. They also ignored me and hung the phone on me plenty of times.Also, Ive had payout issues. They gave me $5.00 (they didnt think I was going to do my own numbers) and they shorted me about $10.00. Also, I was putting extra money on one machine so it could get paid off sooner. They took my extra money that was use for one machine and the disburse it through 4 other machines without my consent. Please help. Pictures will be attach:Business Response
Date: 02/14/2023
One of our Greenlite Technical Specialists, *****************, has been assisting ****************** to ensure his Greenlite cashless device is working properly. There is no resolution on the matter yet, however the issue has been narrowed down to be a defective connection of the Greenlite cashless device to the machine or a defective Greenlite cashless device itself. We are in the process of replacing the Greenlite cashless device and will continue to work with ****************** until the issue is fully resolved.Customer Answer
Date: 02/16/2023
Complaint: 19338576
I am rejecting this response because: The card readers are still not working and I'm late on my payments because I need to pay off the machine because most of my sales come from card sales. The company suggest that I buy 5 new rental Greenlite EPORT G11 card readers. Now I have to pay shipping again and pay for shipping again (because my vending machines are in different states). Then on top of that they want me to get rid of the card readers that I own for rental card readers. Which makes no sense to me. All I need them to do is fix the card readers on my machine.
Sincerely,
***************************Business Response
Date: 02/20/2023
Our Technical Support team members have exchange multiple emails and calls with ******************* During the last communication, the customer was instructed to unplug and replug connection however it did not resolve. At that time, it was determined that the cashless device needs replaced. At this time, the issue is still open pending Vendnet sending ****************** a new device and ****************** replacing the old device with the new device on his machine. Before we can send ****************** the new cashless device, we have requested for him to provide confirmation of his shipping address.Customer Answer
Date: 02/27/2023
Complaint: 19338576
I am rejecting this response because: I'm still waiting on the new devices. I've been in contact with ***************** but still waiting on resolution to the issue.
Sincerely,
***************************Initial Complaint
Date:12/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a current customer of ********************** and have received terrible customer service. I have had a service issue for 2 months that has not been resolved despite contacting them by email and attempting to contact them by phone. I know have a machine that is not working at all. I have spent HOURS on hold with no answer, no answer to emails either. I am paying for a service I am not receiving and now I am loosing money daily from a machine that is not working. I had an issue a few months ago and spent OVER 12 hours on hold over the period of a month before the issue was fixed.Business Response
Date: 02/14/2023
The issue for this customer was related to setting up new Greenlite cashless devices and getting them activated on the correct accounts as Ms. ***** has multiple accounts and locations assigned to her organization. After working with Ms. ****** manager and our third-party cashless service provider, Cantaloupe, we were able to ensure each cashless device was assigned to the customer's correct bank accounts and therefore fully resolve her issue.
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