Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Wittern 3573 snack vending machine with a Cantaloupe card reader from ************ which is a subsidiary of Vendnet (Greenlite). The machine has been in operation since 3/4/2025. I leased the Cantaloupe card reader for $21.95 a month, Engage fee of $1.00, one time activation fee of $30.00 and processing fee of 5.95% per transaction. The monthly plan included an inventory management system, monitor and track cash, maintenance, credit card sales and weekly payments deposited into my checking account from Seed Live. For 3 months the card reader sent from Vendnet (Greenlite) never performed as an inventory management system and received 1 payment from Seed live for $44.00. I was on the phone with Vendnet for 3 months, numerous emails, and on hold for over 2 hours each time on the phone trying to resolve this billing and card reader issues. Vendnet mailed out 4 card readers ,charged me a total of $120.00 in activation fees and paid shipping to return all 4 card readers back to Vendnet. Later found out the Cantaloupe card readers does not have that feature and was told it had that function which in fact it never did. Very deceptive! Not only after all the issues and time spent I was told they had a better card reader which is a Pico card reader and the lease agreement was for 5 years! I was also told a different company would be managing it which was also a lie. In fact it's still Vendnet. I have to call Vendnet first and they transfer me to 360 AirVend Live. I just paid to own the card reader and pay a lower monthly fee. Vendnet has the worst customer service and phone hold time in the industry. They claimed they corrected the billing issues on paper but I never received any refunds for the monthly payments of $22.95, weekly payments due from credit card sales for three months, shipping, and inaccurate billing from the Cantaloupe card( SeedLive) which is part of Vendnet. Refunds are owed back for monthly payments of $22.95, payments from Seed Live, billing.

  

  Business Response

  Date: 10/24/2025

  Support History & Resolution Efforts
  Since delivery, ****** has contacted support over 53 times, resulting in 22 tickets.
  Two technician visits were made to address credit card reader issues.
  Four ePort devices were deployed in attempts to resolve the issue.
  Ultimately, the customer was transitioned to 365 *************** where her Pico device has performed reliably since **************************** from ****** have been appreciative and cooperative, indicating satisfaction with the resolution efforts.
  Revenue & Fee Breakdown
  Cantaloupe (2/28/2025 5/1/2025)
  Gross Revenue: $121.60
  Total Fees & Adjustments: $83.58
  Net Received: $38.02
  365 Retail Markets (4/10/2025  10/22/2025)
  Gross Revenue: $466.20
  Total Fees & Adjustments: $109.06
  Net Received: $357.14
  
  Root Cause & Clarification
  The primary issue stemmed from Cantaloupes ePort devices, which failed to perform reliably.
  The Pico device from 365 has worked flawlessly, confirming the issue was hardware-related and not due to the vending machine itself.
  Reviewed by ********* specialist ****** ****** and call center manager ***** Boyd 
  Upon reviewing the BBB complaint, we can confirm that the customer received the service .  The issue she experienced was related to visibility of her revenue, not her ability to generate revenue. Therefore, the service provided was appropriate and aligned with charges. 
  To further accommodate the customer, we issued a Pico device. Since its delivery, we have not received any reports or concerns from the customer regarding the Pico device, which suggests the matter may be resolved.

  Customer Answer

  Date: 11/03/2025

   
  Complaint: 24056305
  
  I am rejecting this response because: I paid for a monthly plan to track. manage product inventory, cash and credit sales. The Cantaloupe card reader only tracks cash and credit sales only. Vendnet is aware of this and is denying that I paid for services never rendered by their card reader. I have the copy of the contract for the monthly payment plan and numerous emails stating issues with the Cantaloupe card reader not tracking product inventory (dexing). The copies of the reports clearly shows there is no evidence of products names sold in the machine listed. The card reader system does not have a feature to input product ,view quantity on hand, refill date of inventory and view bins with all products listed. Vendnet is making money of new vending operators and is stating in 3 months I only made less than ******. That is due to them not refunding and properly crediting fees paid back from issuing 4 credit readers and recording accurate sales.   
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 11/06/2025

  We understand the frustration with what has been going on. We are trying our best to work with you and the third Party Cantaloupe on this. Since we are just the Tier 1 support for the solution and do not handle any of the financial piece to payments we have to rely on the third party to help us.

  We did determine after swapping the reader from a Greenlite device to a Pico device that it was not the machine causing the issue and it was in fact the device or the service. With that being said it would need to be Cantaloupe to complete the refund for the plan difference. We unfortunately can not support further since we do not handle the financial piece of this.

• Initial Complaint

  Date:10/14/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Wittern-*** vending machines in April of 2022 that had Cantaloupe/Greenlite card readers already installed for a three year term. In **************************************************************************************** order to continue working. We did not get a choice in devices and were automatically transferred to different reporting services at the same or even higher monthly pricing. I am now attempting to return my device and GREENLITE will not allow me without charging me a $199 breach of term fee because of the device change in 2023. ********* breached contract when they ended the previous one prematurely to make all card readers chip applicable. They then forced customers into different sales reporting services at a higher price! Multiple customers are having issues with *********'s predatory practices involving this change. I should be able to end my agreement since ********* did without notice. This is not fair to the customer. Additionally, during this process I returned a device that I am still being charged for to this day that was shipped and returned to them via ****.

  

  Business Response

  Date: 10/17/2025

  Vendnet is a Tier 1 support team for the Greenlite solution through Cantaloupe. All billing and changes that are needed is done through Cantaloupe. We have worked with the customer to get them in contact with Cantaloupe to get support with their situation. From a Vendnet standpoint we have supported and are waiting resolution from Cantaloupe with the customer. We will continue to monitor the situation with Cantaloupe and the customer and confirm any support needed from the Vendnet side.

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2024 frozen vending machine from ***** at *****************. This company sells *** machines as a platform for VendNet USI because VendNet does not sell this machine directly without using other companies such as *****************. VendNet handles the warranty issues which is what I'm experiencing. I have spoken to *** ******* with VendNet on numerous occasions concerning the machine that was delivered to me defective. Lock hole foam is being cut open by their hook on the latch. I've taken numerous pictures and *** has all the pictures from day one of the initial delivery of the issues this machine has. This machine has all the foam in the door lock cut open, this foam circulates throughout the machine and is toxic and has been on the customers products and I breath in this foam every time I open the door to stock. The hole the latch cut open now leaks water out of it and onto the floor which is a big problem. He has video called me numerous times for over an hour each time. The machine was sent to me with grease on all of the trays, insulation pieces falling off. He has acknowledged these are valid issues buy sending me a new Frozen machine through large freight delivery. *** did not check in with his staff to see if this machine had the corrections needed. This machine had to be sent back to *** because he sent me a machine with the exact same issues. I paid for all the packaging to send this second one back. I have been promised a new machine swap since day one. They have gone on too long without sending me a machine that is manufactured correctly under their manufacture warranty. At this point the location where this is located does not want this machine anymore due to excessive water and foam on their floor. I want this machine picked up and I want to be reimbursed at this point. *** has been ignoring my numerous calls and emails.

  

  Business Response

  Date: 09/18/2025

  This customer was last contacted by the company on September 16, 2025. At that time, they indicated that they were satisfied with the proposed resolution.  As part of this resolution, the company will contact the customer to arrange for a replacement machine as soon as the new model becomes available, which is currently anticipated for the end of October.

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged a monthly fee from January 2023-January ******************************************************** December, 2022. I called both Vendnet (Greenlight) the device service provider, and Cantaloupe, the credit card processor about deactivating the device in December 2022 when I installed a new device. The new device was a forced upgrade from the company, as they old devices would soon be obsolete. They assured me that the old device was deactivated when I installed the new device, and I assumed the continuing charges were the monthly service fee for the new device. I later discovered they are deducting the new higher service fee directly from credit card deposits. They refuse to refund most of the charges claiming that I did not deactivate the device, and that I had to file paperwork to deactivate the device. I was never informed of this deactivation paperwork until I discovered the double charge, and filed a complaint with the company. They did promise to refund me for three month of the the charges from the old device, plus a double billing from January of 2024. They also said that my old device was now deactivated during a customer service call, despite also having been told I could only deactivate the account by filing the proper paperwork. The old credit card processing devices ceased to work entirely in early 2023, so even if I had not properly deactivated the device, the devices would no longer process payments at all, and yet they were still charging a monthly fee for a completely obsolete and inactive device. This practice is at the least deceptive, and at most fraudulent.

  

  Business Response

  Date: 02/29/2024

  Per the terms and conditions set forth in the ****** Services Agreement, Cantaloupe must be notified of suspected errors for amounts owed to Operator within 3 months of the payment for any such error. However, in this case and as a good faith gesture, Cantaloupe will make a one-time exception to this requirement and process a full refund for the disputed amount of $163.54.  This will be processed as an EFT adjustment to the customers Seedlive account called Art ******* **************************.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vending machine on 4.29.22 from *********** and from the time I received my machine one of the coils was non functional. They sent me a tray harness to replace and charged my credit card $48.47. Since the machine is under warranty I would receive a refund after the original part was sent back to them. Switched out the tray harness and it still didn't work. They then sent me another tray harness on two more occasions claiming the ones they sent must have been defective as well. I sent back all tray harnesses however the return was applied to a store credit and never my card. The tray harness was not the issue so they ordered a motherboard replacement on 10/21/22 and charged me $443.80. They scheduled for my machine to be picked up and repaired by Venders Choice. The motherboard piece was sent directly to the repair company Venders Choice for them to install. Venders Choice repaired the machine and said they returned the piece but I have still not received my refund. I also received a invoice from Vendnet stating that I owe them $7.11 and its over 90 days due. I first contacted rep ************************* on 2/13/23 regarding the refunds and then as of most recently contacted ************************* on 7/5/23 and still have gotten no assistance or refund and haven't received a follow up since 7/10/23. In total I am owed back $492.27 in charges back to my credit card and the $7.11 account balance removed and any negative remarks incurred because of it removed as well. Please help. Thank you. ****************

  

  Business Response

  Date: 09/14/2023

  Upon review, **************** was owed additional credits to clear his account and to be applied back to his credit card. He has been contacted via phone and email with an explanation of the specifics for his credits. 

• Initial Complaint

  Date:08/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of response for a machine that is not tracking sales. Cannot view sales. Email sent over a week ago and no response. Email sent this morning with still no response.

  

  Business Response

  Date: 08/22/2023

  ******************** was contacted via email in response to his multiple tickets (10 tickets in August and 9 tickets in July).  At this time, his primary issue of firmware on card reader causing transactions to not close was believed to be resolved with the exception of a secondary issue related to failed Revenue within the Greenlite Billing.  The third party provider, **********, is working to resolve the issue and ************ more has been notified as such with an estimated completion date of 08/25.  We are curring waiting on Cantaloupe to issue the funds by 08/25.  In order to do so, ******************** needs to take the steps outlined in the latest correspondence to him.
  

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received my vending machine and in the first week I did 110 dollars in sales from the card reader, the company took 20 for the monthly fee, 30 for the activation fee and a 3 dollar processing fee. The other have was claimed to be failed revenue do to problems on their side. My customers used their card, purchased products from my machine, received that product and vendnet took half my money in fees and kept the other half and called it failed revenue. I cannot get ahold of anyone in customer service im keept on hold for hours, I have left voice-mails and never getting a call back.

  

  Business Response

  Date: 08/22/2023

  **************** was contacted via email in response to their multiple tickets (10 in August and 9 in July).  At this time, ******************** primary issue of firmware on card reader causing transactions to not close to be resolved with a secondary remaining issue of failed Revenue within the Greenlite Billing system.  Greenlite's third party provider, Cantaloupe, is working to resolve this and the customer has been notified as such.  ********** has provided a resolution date of 08/25 to issue the funds, dependent upon **************** completing the steps required in the latest correspondence to him. 

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20413497
  
  I am rejecting this response because: attached are emails with the company, in the emails he states that thisbrrsponse is a lie and the phone conversation I had with their representative stating I would be getting a refund was incorrect ****** and after I told them I would be reporting this conversation he then sent a email after buisness hours telling me my account is being closed and and charged and termination fee. I never gave my permission for this or signed a termination form.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/05/2023

  After meeting with **********, the third-party payment processor, regarding this customer issue, a ********************** representative spoke with **************** last Friday and explained failed revenue in more detail.  It stressed to him that if anything happens with a cashless transaction that results in Cantaloupe not being paid, he (the operator) will not be paid and that is merely the risk the operator takes when choosing to use this service.
  
  **************** agreed to maintain his service with ********** and requested for his cashless card reader turned back on. The Vendnet rep told him his account would be credited 40% of his failed revenue, that he should see that adjustment by the end of next week.
  
  ******************** payout summary from today does show an activation fee of $30.00 from yesterday, which will be refunded to him.
  
  **************** was also advised to cease communication with Cantaloupe going forward and direct anything/everything through Vendnet.

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to upgrade to a new credit card reader from Vendnet because my was taken offline 3 months prior. I received the new machine and had it installed by a tech. They have continued to bill me even when their machine was not working. I have asked for a refund and they have ignored me. And now when it is working they are still not paying me any of my credit card sales. I have called everyday for the last 2 weeks and stayed on hold for over an hour each time with none answering. I have emailed them as well with no response. I am not sure what has happened with this company because they use to be great but know they are absolutely horrendous. Please take your business elsewhere when looking for a vending machine and parts.

  

  Business Response

  Date: 08/03/2023

  We have been in touch with this customer as recently as 08/02 in order to resolve their issues.   The customer had been upgraded to new device and had not seen a deposit.  In speaking with the customer, we explained how deposits work and sent an email to the billing team to adjust billing as he was over billed.  We assisted with the plan change forms and bank change form.  We believe the customer to be satisfied with the outcome.
  

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20411851
  
  I am rejecting this response because:

  Yes the company has been in touch with me but it was just words. Everything they say is "we just forward to information but we have no control". If that is the case then why can I not speak to someone who is in control. I was told I would have to pay more money to upgrade my account so I could adjust my machine settings so I did and still nothing so why am I paying more. I have called ******* I spoke to previously and I have not gotten any sort of reply just left him a message. I am not sure what is going on there but it is extremely disappointing. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 machines who have not been working since May. I am been billed for the credit card service or processing but no deposits have been made since mid May. I have called emaild and been on hold for several hours. Different people tell me different things like the machines are registered with "seed" same part of the company different department. I call seed they tell me it's "Greenlite". I am very frustrated and feel robbed since I am not receiving any deposits but I am still being charged fees and I don't know where my money when. None of my machines are visible in the portal. It's like they disappeared from the system but strangely they still find a way to bill me.

  

  Business Response

  Date: 07/24/2023

  We responded to the customer's ticked on 07/13.  Below is a summary of the issue:  The customer was unaware their Greenlite cashless devices were offline since mid-May due to new EMV requirements.  Customer was contacted via email in response to their ticket on 07/13 and a follow up email was sent 07/24 with the same information.  However, to date customer does not seem to have been completed for new hardware. The customer has been instructed that the hardware is no longer supported and needs to be upgraded.  Therefore, the customer needs to complete the steps outlined to them.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new vending machine in May of 2022model #****. Serial #************ Right away we continued to get coin jams that needed to be cleared several times a day. After months of troubleshooting a new coin mechanism was sent. Since it was a new machine under warranty they were supposed to send someone to install it, however, no one came and I installed it myself. We quickly found that the new coin mechanism did not fix the problem. I have called and emailed multiple times, I was promised a callback, and I never hear anything. I have made appointments with the service tech online but no one calls or shows up. I was told I could fill out a form online to schedule a return but it does not allow me to do that just tells me that someone will contact me, however, no one ever contacts me. I would like a full refund or a machine that works.

  

  Business Response

  Date: 02/20/2023

  We continue to work with ********************** to assist her in resolving the bill jam issues she is experiencing.  *****************, one of our Senior Technical Support team members, spoke with her today (02/20).  She was provided some information on how the bill validator should be mounted and we expect for her to reach back out to us today if she continues to have issues. We will continue to work with ********************** until the issue is fully resolved.