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Business Profile

Engineering

McClure Engineering

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/2024, REMOVEDfrom McClure inspected our property in REMOVED. He was only granted access under the condition that we receive copies of all associated reports or inspections he conducted. As of January 31, 2025 we have yet to receive the reports. As such Mr. REMOVEDaccused our property under false pretenses. We insist that he destroy and dispose of all records related to our property and refrain from sending it to third parties, without our express authorization.

    Business Response

    Date: 02/24/2025

    Mr. REMOVEDfiled an insurance claim with his insurance provider. Insurance claims require the property owner to allow access to their property to view the claimed damage. We, structural engineers, were hired through a third party to inspect Mr. REMOVEDproperty. We corresponded with both Mr. REMOVEDand his property management company to gain access to the property. That correspondence is attached. At no time was there an agreement that we could only enter the property if we shared our report. We would never agree to that because Mr. REMOVEDwas not our client. You'll note that Mr. REMOVEDprovided no evidence of such an agreement. We submitted our report to our client before Mr. REMOVEDreached out with his aggressive communication. We have no control on their releasing or not releasing their report.

    Customer Answer

    Date: 02/24/2025

     
    Complaint: 22884735

    I am rejecting this response because as per the correspondence, access to the property was only allowed if we received a copy of the report. The firm lied to us saying we'd get a copy, when they had no intention of providing it. Please ensure the report is either provided or destroyed and not distributed to anyone. 

    Sincerely,

    REMOVED

BBB Accreditation: None

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