Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has harassed me for almost a year now, initially calling 10+ time a day but is now down to a couple times per day. ***************************** with CBE Group also contacted my ex husband, parents, and distant family members looking for me and asking for my address, which is completely unprofessional and an invasion of my privacy and personal matters. I refuse to pay my debt simply because Im not dealing with this harassing company.

  Business Response

  Date: 08/13/2024

  *****************************,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has reviewed your complaint and our phone call records related to this matter. Our records show that CBE began making phone call attempts to reach you at the number provided in your complaint, **************,beginning on August 14, 2023, and ending on October 2, 2023. We do not show that at any point within that time frame did CBE exceed more than seven call attempts within any seven-day period, nor were more than two call attempts made on any given day. Based on your complaint, CBE took measures to prevent any further call and text message attempts to you and we show that the matter in question has been resolved.  
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They contacted me about a debt they purchased from another debt collector. I told them this was a fraudulent charge and I told the previous debt collector they bought it from the same thing and was told that it basically doesnt matter. And that I am to pay them for this fraudulent charge

  Business Response

  Date: 08/13/2024

  *******************************,
  We have received your complaint, and it is important to us. Based on your complaint, The CBE Group (CBE) has ceased communication attempts to your regarding the matter in question, and we have forwarded your dispute to our client for review. If you wish to have this matter further investigated, you may visit the following website provided by our client: ******************************************************************
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice by Experian that there was a collection against me resulting in a decrease in my credit score. After researching the matter, It appears that on 3/22/24 CBE Group opened a case for a unknown Pge debt. ******* have no contract between us nor was I informed contacted by them in anyway of a verification letter, debt validation via email, postal mail service regarding the alleged debt prior them reporting to the credit bureau. At this time I am requesting immediate removal of the alleged complaint on my credit report or I shall seek legal counsel and pursue litigation for damages occurred.

  Business Response

  Date: 08/07/2024

  *******************************,
  We have received your complaint, and it is important to us.The CBE Group (CBE) submitted your dispute to our client, *********** & ***************** and we requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint,CBE has ceased collection activity on the account.              
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from the CBE Group saying I owe $153.30 from Spectrum regarding my iphone ************************** full of $366.70 back in January 28, 2024. I do not owe any more money to Spectrum since I already paid in full

  Business Response

  Date: 07/30/2024

  *********************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** for review and we requested that they provide us with validation regarding the matter in question. The validation was received and forwarded to you by mail on July 23, 2024. Based on our verbal communication with you on July 12, 2024, CBE had ceased further communication attempts to you.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two notices in the mail from CBE Group attempting to collect a debt from *************************. I was not aware of the debt and called to dispute the debt and request additional documents to verify the debt including an itemized bill and the original promise to pay with my signature. CBE Group stated they would send the documents to me via mail. It has been over 10 days and no documents have been received. Since they did not provide me with the requested documents for me to verify the debt I am requesting my accounts be deleted and no reporting be made to credit unions. CBE Group did not provide me with asked documentation that falls within my right of The Fair Credit Reporting Act.

  Business Response

  Date: 07/25/2024

  *****************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the accounts placed in our office for collection by our client, ******** ******** *********** Based on your verbal dispute from July 3, 2024, CBE ceased collection activity on the account,and we requested that our client provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22004480
  
  I am rejecting this response because: I requested validation on July 3, 2024 at 5:30pm when I called to dispute the debt. I was told that I would be sent my requested documents within 10 days. It is now past 22 days and no verification documents have been sent to or received by me to verify the debt which is within my right under the Fair Credit Reporting Act. Since CBE Group has failed to provide me with the verification documents I am not liable and want this debt cancelled and no reporting to be made to the credit bureaus.  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/30/2024

  *****************,
  Upon review, the CBE agent was giving an estimation as to when you would receive the requested validation. Unfortunately, we still have not received the validation from our client, but it will be provided to you by mail once its received in our office. As previously stated, CBE has ceased collection activity on the accounts and the accounts have not and will not be reported to any credit reporting bureau by our organization. We apologize to you for any miscommunication.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  reported to my credit as THE CBE GROUP ****FORMER as the original creditor for $156.00, i have never done business with this agency, nor did they communicate any purchase of debt from the true original creditor. No chain of title is present at this time, and it is unlawful. Credit Report shows account Opened 4/5/24, no communication has been received from this agency and they are now credit reporting fraudulently. If not resolved by deleting from my credit within 10 business days, a formal complaint will be filed to the corresponding federal agencies protecting consumer rights, along with the Attorney General.

  Business Response

  Date: 07/24/2024

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and we asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 17, 2024. Based on your complaint, CBE has ceased collection activity on the account. If you wish to have this matter further investigated you may visit the following website provided by our client: ******************************************************************
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the middle of buying a home for me and my children. So I checked my credit report and found that the *** company(CS# ********) has added the *** bill(Acct # **********) that we have a payment arrangement for onto my checked. I was told as long as I making the payment the account not go to collection or be reported to the credit bureaus(which made my credit drop down by 40 points). I had already report to this company that the account did not belong to me but because I was in the middle of trying to find buy a home for my family that I was willing to do payment so that it did not hit my credit and stop anything. And now I have less than 30 days to close on my HOME and this company report the account(***) anyways. I am requesting that *** Company contact the bureaus and fix(have it removed ASAP) the problem that they just created. Due to the fact that I was and still am willing to pay for a bill that don't belong to me so that I can finish with the purchase of my family home. I will also like to be offered a pay in full amount. Which I am willing to pay 50% of the bill due to it not being mine and I don't want to come across the problem again. Thank you for you cooperation with this urgent matter at hand.

  Business Response

  Date: 07/15/2024

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, *********** &Electric Company, for review and we requested that they provide us with validation regarding the matter in question. Once the validation is received,it will be forwarded to you by mail.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE bought a debt from PGE, I recently disputed this debt. It was removed from my credit and I was told by an accountant who assisted me in removing this debt that it was taken care of fully. Today I got a letter saying I paid $212.67 to the debt between 03/23/23 and today. Which I never did. Previously I had to complain about CBE group using spoof numbers to call my phone due to them using my local hospital phone number as a number to contact me and my father was at said hospital at the time on his death bed that is one of the reasons why this debt got disputed! If there is anything y o u have on my credit, it needs to be removed.

  Business Response

  Date: 07/15/2024

  *******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection on February 20, 2024, by our client, *********** & **************** (PGE). Our records do not show that CBE has had any verified communication with you, and we do not show any phone call or text attempts have been made to the number provided in your complaint. Upon receipt, CBE submitted your dispute to our client for review and we requested that they provide us with debt validation.  The validation was received and forwarded to you by mail on July 9, 2024. Based on your complaint,CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/04/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account was settled about two and half years ago, and the cable guy came to pick up the equipment in about March 2022 and spoke to the cable company back then. This account has been closed and settled; I'm also in bankruptcy and told the cable company that. In fact, there's another company I.C. ******** *** trying to charge for this account as of 16 June 2024

  Business Response

  Date: 07/15/2024

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with validation for the matter in question. The validation was received and forwarded to you by mail on July 10, 2024. Based on your complaint, CBE has ceased further attempts to contact you regarding this matter.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CBE group bought my college loans (2K+) and were contacting me through an old address. They finally called me instead of sending mail and I spoke with a representative who advised me that I needed to pay back my student loans and if I didn't make a payment right then over the phone, I would be put into collections. I made the payment, and they advised me that they would call me back in a few weeks to set up a payment plan. When they called me back, I spoke to someone who stated that I was already in collections, and I needed to set up a payment plan to prevent further legal actions. The best plan they could offer was 200 dollars biweekly, which I could not afford. I then spoke to a supervisor, as I have received NO communications up till this point, and requested an Itemized breakdown of my debt, as I only attended college for a couple months until covid prevented me from completing my education due to lack of housing. The super advisor advised me that they would outreach to my college to get an itemized list of the charges and have it sent to me at my new address, that I provided to them during this call. Then, they stated that they would call me back a few weeks once they sent me the documentation from my college so we could try to come up with a solution. I received the itemized list at my new address, sent to me by the **** After a month or so, I have received no calls from the **** and every time I called them, there was "no agents available to take my call". I never received another notification to my new address, which they clearly have, nor any emails or voicemails to my phone number, which they also clearly have. On 7/1/2024, two or so months after my last interaction with them, I saw a three charges on my bank account totaling over 90 dollars, all from **** I still cannot get in touch with someone, and have triple checked email/voicemails and I definitely have received no correspondence. This company buys debt, and doesn't allow you to pay it.

  Business Response

  Date: 07/08/2024

  ***********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office on January 19, 2024. Upon review, we were not able to identify any issue with our phone lines and we have not received any similar complaints. Our office can best be reached by phone at ************** from 8:00am-6:00pm Monday through Thursday, and 8:00am-4:30pm on Friday, if you would like to speak to a member of department management. Our records do not show that CBE has processed any payments as described in your complaint. If you are able to provide proof of these payments, it may be sent to our office by mail at The CBE Group, Inc.,********************************-2547, for further review.
  Sincerely,
  *************************
  CBE Compliance