Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 313 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debt notice of collection in the mail on Sept 10 saying I owe money to ***** I do not have an **** account nor ever purchased anything from ***** This is not my debt, please cancel immediately.

      Business Response

      Date: 09/15/2022

      ***************************, 
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ***** for review and requested that they provide us with debt validation. Once validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 09/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. They state two sentences which are contradictory:

      Once validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.

      They will be UNABLE to validate any debt I owe to ***** as the debt is not mine. Based on that, I respectfully request that CBE confirm that they have ceased collection activity on this account.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no outstanding debt, and this company has called me every day for the past month. They never leave messages and have called in the early morning and late at night. For a company I have never interacted with and do not own any debts to, this is unacceptable. The harassment is disgusting, and I have never received a letter or an explanation for it. I blocked numbers only to be called by another one the next day. I am not the only one with this issue, and I hope the BBB takes a look into this company and its procedures.

      Business Response

      Date: 09/14/2022

      *******************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and our records regarding call attempts made to the phone number **************.  CBE began making call attempts to ************* on April 28, 2022, in an attempt to reach another individual.  Our records show that CBE made a total of 12 call attempts through September 9, 2022, with no more than one call made in a given day within that time frame. We show that the earliest any call attempt was made was at 9:26 AM Pacific Standard Time (PST) and the latest at 2:54 PM PST. Upon receipt of your complaint, CBE took measures to prevent any further calls to **************. We apologize to you for any inconvenience.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 09/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.