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Find a Location

Planet Fitness has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Planet Fitness

      32 Hookele St Bldg 8 Kahului, HI 96732

    • Planet Fitness

      100 Hookele St Kahului, HI 96732-3548

    Business ProfileforPlanet Fitness

    Fitness Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Planet Fitness has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Planet Fitness

        32 Hookele St Bldg 8 Kahului, HI 96732

      • Planet Fitness

        100 Hookele St Kahului, HI 96732-3548

      Location of This Business
      32 Hookele St Bldg 8, Kahului, HI 96732
      BBB File Opened:
      4/17/2018
      Years in Business:
      7
      Business Started:
      12/29/2016
      Business Started Locally:
      12/29/2016
      Business Incorporated:
      12/29/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Puunane Fitness Group LLC
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Ruben Yanez, Manager
      Contact Information

      Principal

      • Mr. Ruben Yanez, Manager

      Customer Contact

      • Mr. Ruben Yanez, Manager

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/13/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Aloha :I have filed complaints and no one from the **************** will do anything in New Hamphsire. I have excellent credit and I was recently informed Planet Fitness tried to charge my credit card without my authorization. I have tried to contact the Corporate Headquarters they just refer you back to the ***************. I had to contact State Business Regulations and file a formal complaint due to ****************** apparently is the owner not ********************* who claimed he was part owner and refused to provide the owners, email working phone number etc. I have just been informed there are apparently also registered with an LLC in ******** so I have also filed a complaint with ******** ******* Attorney General due to the ************************ for approximately 2 years prior to the second disaster fire they are not answering there phone.I have this recorded. I would appreciate if you would please contact Planet Fitness and request a meeting with the new Manager and the *** immediately.My account was closed. During the National Pandemic I have also found out that many people have had a similar issue which someone has posted on line to get people to contact the Attorney General for the ***************.I would appreciate immediate help. Please send me an email. I do not want Planet Fitness to email me. I want a meeting, phone call and or on paper via ** mail. I have my reasons.******,************************* ************************************************************************ ************

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jessica L

      1 star

      04/11/2022

      Planet fitness is a good place to work out. But when you need to cancel your membership make sure to change your card number because they constantly charge you an annual fee. I've been trying to resolve this matter and spoke to the regional manager ************** who was no help at all. The first reaction I got from him was blame. Saying it's my fault that they charged me for a membership I no longer have. I asked if there was another person I could speak to, to resolve the matter but he avoided that at all costs. He was rude. Now I have to go through extra steps to get a refund. When he simply could have just issued the refund.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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