Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 31, 2022 I made an agreement with **************************** @ ******************** (Broker) to move my belongings from ***********, ** to ************, **. This was not explained to me that this Company was a broker only and I paid them $1,346.84. Then I was contacted by Handle with Care Moving & Storage LLC. They showed up at my home ************************************************************ on Sept. 2, 2022, to pack my belongings. Again, this was not explained to me that they (the movers) would be storing my belongings at a Warehouse in ***************** until it will be delivered at my new home ********************************************************************** and they had 25 days to deliver my belongings. Of course, if I had known this, I would have never agreed to it. Also, I phoned the customer service number every day and the owner. They continuously ignored my request or would never return my calls. Finally, on Sept. 27, 2022, Handle with Care delivered my belongings to *********************************************************************. According to the Inventory List, I was missing 6 boxes and a leather Ottoman. They completely destroyed a TV/ Electric fireplace cabinet. I made a note on the Inventory List when my belongings were delivered that I was missing boxes 36,37,38,56,65,68 and leather ottoman. I also noted the Cabinet destroyed. I had to file a claim and I am supposed to agree with $112.00. This is unacceptable considering the stress and what my family endured. After the fact we have seen numerous negative comments about this company. I paid a total $4,794.00 including the broker. Their ****** ******* and ICCMC ****** need to be stopped from doing this to other individuals. They only tell you just enough to get to agree and once you find out.... it's too LATE.

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/09/2022, job no. H8464534, lot #******* (with red stickers, *****), Daijaun from delivery company 600 picked up 286 cf. of boxes and furniture and drove them to ****** for storage with Handle ********** Order number was ****, and the full amount to be paid was given as $8,199.90 (a vast markup from the initial estimate of $2,700--the charges system was never explained), and everything but the final balance of $1,774,85 was paid.Items in ****** were loaded into an 18-******* on 10/24/2022 and arrived to me on 11/5/2022. Of the 121 items originally loaded onto the van, 2 pieces of furniture were destroyed (1 set of shelves worth around $30, 1 vintage Moroccan end table worth around $200), and a solid-wood bookshelf was damaged. Further, several items simply did not arrive: a box containing a 2 antique brass table lamps (worth around $250), 1 brass floor lamp ($140), a vintage ****s carved cedar headboard ($1,000), and 1 solid wood side table ($185).According to the transport company, the headboard never made it onto the 18-*******. Several of the stickers had peeled off my belongings, leading me to wonder if others were misplaced prior to loading due to a similar problem. My husband and I called customer service 12 times after delivery and were either ignored, put on hold indefinitely, or hung up on. I sent an email on Nov. 18 but received no response.What I would like is for Handle ********* to treat me like a human being deserving of respect, and honor the binding legal contract they made with me: check their warehouse and contact the other clients whose belongings were in the 18-******* to see if they can locate my missing items. However, given their poor customer service and seemingly intentional vagueness regarding prices/procedures, that seems unlikely. In which case, I would like remuneration for the broken and missing items (photos attached) for a total of $1,805--a number that doesn't take into account the emotional distress occasioned.

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a moving broker to find moving services and they hired this company to move my items. They picked up my items on 8th of October and I did not have a delivery address at the time. When I was able to, on the 17th of October, I gave them my new address for delivery. They claimed that the first delivery date was the 18th. Then when I continued to call and ask for an update they changed the first available delivery date to the 25th. They say that they have 21 business days to deliver my items however they are unable to give me any information on when I will get my belongings and seem to be trying to push back the first available delivery date.