Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told my things would be delivered in 3-10 business days. My things have not been delivered and stored in a storage according to my trackers. I was then told after 10 business days that it was then going to be ***** business days before my things are delivered.

• Initial Complaint

  Date:08/18/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint:I hired Handle *************, represented by agent *** ******, to move my household belongings. Throughout the process, the company demonstrated extremely poor communication and lack of professionalism.Specific ****************** failed to provide adequate updates or communication during the moving process.Upon delivery, many of my items were missing and unaccounted for.Several items were left behind, and I had to dispose of them at my own ********** motorcycle was delivered with visible damage.Multiple personal items were either lost or never delivered.Desired Resolution:I am requesting accountability for the lost and damaged property, reimbursement for the items that were not delivered, and compensation for the damage to my motorcycle. I also believe this company should be reviewed for its poor practices and lack of communication so that other customers are not subjected to similar issues.

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them to move belongings from ******* **. Pick up at *************** in *********, **** to Safe Box Storage ************************Pick up on July, 26 2025 delivered on August 9 2025. Upon delivery driver noticed three boxes missing. He said he would report it not sure he did or to whom he reported it to. Called ****, customer service rep. ******** it that daySaturday. He sent me an email address to send description of boxes and any information to help identify them. Also sent pictures of the red sticker that would be on them. Have called everyday since. No resolution or update. Many calls with no answer or response. Have sent many emails. No response. The missing items are tools along with landing gear for an airplane my husband is building. We paid them $5150.00 for this move with disastrous results. They are horrible to deal with. We have reported them to the ********************************* and Have called Tucker, *********************** and have a case number. Now we are writing to you. Please help us with this issue.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damaged property. **** and poor customer service from management.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were moving from ************* to **********, my wife just got a new job at the ************************** and we needed a moving company to take our larger / heavier items. I found the company, Menards Moving Services and Storage online. I spoke with a ***** Forhen who quoted me $2942.80 for the items he asked for, I was required to pay half then and the other half upon delivery. I virtually signed the contract and a truck was scheduled to come in 1-2 days. On day three (Saturday) I called and they said the driver had vehicle issues and he would be there the next day (Sunday). We had to leave due to beginning new jobs. My daughter and her fianc stayed behind to be there for the movers. He finally showed up Sunday evening and I get a call from my daughter saying that the mover is upset because my furniture was too big and bulky and its going over the allotted cubicle feet. Not being there in person made us even vulnerable because we couldnt make this judgement too. We took him at his word reluctantly and sent him or supposedly his bosss Venmo account an extra $1500 because of the size of our furniture. Size was not discussed initially, ***** only wanted a list of items not sizes. Then just as we were confirming an extra $1500 due to the size of my furniture he also demands $300 for gratuity. We tried discussing this with the driver, indicating that gratuity is a tip and we will gladly tip once the service is complete. The driver continued to argue and threatened to take all of our items and remove them from his truck, leave them in our front yard and leave if we didnt send him a $300 tip. We were so distraught because we couldnt really do anything so far away from the situation and we knew this was a scam. The driver showed up alone and he told my daughters fianc to help him load his truck. Living room furniture was destroyed, tv broke, dishes broke, wheel/legs broke, and clothes opened and thrown about. Delivery information, more money and tip = no furn.

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday June 23 at 1919, Truck and Crew moving quoted a move from *********, ** to **********, ******* via text at ************ *************) for on or around Monday, June 29 for the amount and inventory as described in the attached statement. Truck and Crew staff would remain unable to reach via text and call until Monday June 29 at 2038 when a young woman from ************, reached out to confirm the date and address for my apartment. The estimated arrival time given was ********* with a one hour notice of expected arrival. On the day of moving, Monday June 30 at 1707, the moving company- now presenting as Handle ********* Moving Services showed up as one man, ******, ************ with a dolly, in an Enterprise truck. The attached quote signed via email was inaccurate. Due to time constraint, I obliged with a newly negotiated price. Both my apartment and storage unit were loaded and final payment amounts and follow up instructions set that evening around 2215. After **** **** of Handle ********* Moving and Transportation. ************. received their proof of initial payment and deposit on Tuesday, July 2 at 1016 at ********************************************************* the location of my items is unknown with no known date of delivery due to numerous unanswered phone calls and generic replies stating someone will call you later but no one ever does.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, I entered a signed agreement with Truck and Crew Moving Services to relocate household goods from ** to **. The price was $2456.33 with a 10% deposit. This agreement was made with **** ******. **** indicated that this was a family moving company and that once our household goods were picked up, they would be kept on a truck and transported to ********* while also picking up additional truckloads of goods along the way. **** never disclosed he was a broker and would be turning our goods over to another company. It was agreed that our goods would be picked up on June 14 between 10:00 and 12:00. No one showed up during this time period but we were called by dispatch to say that the pickup would be delayed. The pick up occurred at 7:30 pm on June 15. We were not given an inventory or bill of lading at pick up. The agreed delivery date in ********* was June 24.Only after my household goods were picked up, was I told by a person named *** that they were being taken to ******* to storage. At this time I was also told that I had to pay them 70% of the bill due. Only after my goods were picked up was I given a Bill of Lading. Even though I was not given an inventory by the movers, I was told that cost of the move would now cost over $3000. I was also told by *** that they would not guarantee delivery on June 24 unless I agreed to pay an additional $899 for delivery from June *****. I agreed to this amount, for a total cost of $4305.14. I reluctantly agreed to ***** them $1500 because they had all of our goods. *** was abusive. I asked where my household goods were and he refused to tell me. My household goods are now being stored in ******, ** by a company called Handle with Care Moving Services. I have called daily and spoken to **** ******** **** and *****. I have been told on multiple occasions that my household goods would arrive at the latest June 25 in **. It is July 2 - nothing delivered. Pretty sure these people are scammers/criminals.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17/25 I spoke to someone who identified himself as ****** *****, Operation Director of Noble ********************************************** The company number is 682 206 449 Ext 0005 He gave me a Binding Moving Estimate for Job No. N4558531, of $1,821.50 to move an upright piano from **************. MO to ***** *******, ***************************** *********************. I paid him $812.97 for half the payment. The move date was to be Friday/Saturday 4/25or 4/26/25 with a driver name ******. The piano would be delivered in approx 2 days. He told me that his office, ************************************************** is near where Faith lived. I live approx 2 hours drive from **** and was going to be there on the move dates. Someone called and said the driver was behind and wanted to pick up the piano at 1:00. I stated that I would not be there at that time. They wanted to come on Sunday and I let them know I would not be in ****. The date was reschedule for May 7. Two unprofessional movers from Logistic Moving Service picked up the piano. I paid a person who said that he was the manager, $504.27 for order #**** on the Interstate Bill of Lading Contract. He said the movers were contract people and when it was delivered to **, he would have one of his own drivers. On 5/8 I received a call from a **** from the moving co. finance ***** I gave him feedback about the movers. He wanted to know my payment option for the balance. I did not give this info, I did not feel comfortable. Since the pickup date I have not heard anything from anyone. I sent texts to ****** and **** **** letting them know that neither Faith or I have heard anything from the company. To this date 5/28/25, I do not know where the piano is. I have paid a total of $1,317.24 and I have no idea where the piano is, what condition it is now in and when/if it will be delivered.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reimbursement of the value of all the stuff that was missing or broken when delivered.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company online in Sept 2024 and was quoted a price of **. When they came to my house to deliver the cost was no 4K. Not only was the cost an issue they said they would not unload my stuff until I paid which is illegal to do. After all the items were unloaded I noticed an heirloom portrait was missing and no one seems to know what happened to it and are not willing to look into it, call the drivers or just look for it in their warehouses. Essentially to bad for you, we **** and get over it. After reading the issues on here and other ones online shame on me for not looking into them as a company. They absolutely **** in every aspect of the supposed business they claim to run and then call it "Handle with care". They do not do that nor are the customers that they serve important to them in any way. They take our money by force by holding the goods hostage until you pay and then if there is an issue to bad for you. They have your money and that is all that matters to them. I sincerely hope that I am able to get a resolution to the issue of the missing portrait, but in reality I sadly believe it is gone forever because they are not a professional company and only care about the money they make not the customers they serve. I hope they go out of business, they do not deserve to be in business of any kind.