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Business Profile

New Car Dealers

Mercedes Benz Corporate Offices

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mercedes Benz Corporate Offices's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercedes Benz Corporate Offices has 6 locations, listed below.

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    Customer Complaints Summary

    • 673 total complaints in the last 3 years.
    • 190 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are the owners of a 2018 Mercedes GLE350, VIN *****************. On March 24, 2022, a tree fell on the vehicle during a storm while in *******. We filed an auto claim with our insurer, AAA Insurance, policy #AUTO50863218. The insurer notified us that the vehicle is not a loss and to have the vehicle repaired. We worked with *************** of **************, *******, to have them complete the repairs needed to the vehicle from damage done from the storm. They completed the majority of the repairs and then notified us that the control unit in the vehicle was on backorder and did not have a date for when it would be in stock. The control unit is Mercedes part # A 166 900 39 22 and operates all the main computer features, etc. on the dash, back up cameras, etc. We then called other Mercedes repair shops to see if we could help find the replacement part. None was available. We then contacted our insurance company, AAA auto insurance, and notified them. They contacted Crown Collision and reported back to us that it is indeed on back order and there is nothing further that could be done until the part becomes available. The original correspondence Mercedes gave me was that the part was discontinued. I have received numerous conflicting responses from all parties involved. It all goes back to Mercedes not having the part available when the should, notifying and changing dates for when part will be available, and sending information that the part was discontinued. In the meantime while waiting for these nine months on Mercedes, we have been unable to sell the vehicle, safely drive the vehicle and have ********* over $10,000 in value on this vehicle. Please see all attached documents as correspondence we had with all parties involved. We have been notified from Crown ******** as of today that the *** is still pending with no resolution in sight.

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took delivery of my new EQS450V4 yesterday from ***** in ********** **. Even tho as the dealer says, we sat in the car for 20 minutes and there was no odor, when I arrived home to *********** ** I showed my wife her new car and her response was "what is that awful smell?". I spoke with the dealer and he is in complete denial and therefore no help. Please have a serious person contact me ************. This is no joke. I want a different car.

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had my vehicle serviced with Mercedes Benz of Grapevine on 11/12/2022 for recall service when I pulled up the service advisor said my two front tires are completely bald. Keep in mind I have had routine service and oil change for the entire time. *** had this car and I have never been told that *** had issues with my tire tread. The representative advised me in the service department. It would cost me $586 for new tires. I contacted Mercedes-Benz and they advised me that I have the wheel tire package which should cover the cost of repair I was advised the whole reason for my car with less than ****** miles need a new tires was due to the recall part they just replaced and the car driving uneven and thats why they performed an alignment. I am now being told that if my tire tread is bald, that they will deny the warranty claim, I am tired of the back-and-forth with Mercedes. I feel like this is horrible build quality to have new vehicles with tires lasting less than ****** miles in the process to get clear communication to have there. Repairs covered is awful. I feel like Mercedes is doing everything they can not to take responsibility and pay the cost to repair my vehicle for faulty parts. Please follow up.

    • Initial Complaint

      Date:12/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/14/22, I purchased a 2021 Mercedes Benz with less than 9k miles, still under warranty. 25 features of the car are dependent upon the technology of the Mercedes Me Connect App.. This app has never worked, and the services such as Wifi, Sirius XM radio, Valet Mode, Remote start/lock/unlock and others do not work. I have made over two dozen calls to the customer service department. Various troubleshooting has occurred, "Tier two" tickets opened, but were marked completed and closed out, have been told supervisors would call back and they never do. One representative advised I call in for service - I called the nearest dealer, nearly two hours away, and they told me to speak with their concierge. I met with the concierge and he said there were no issues, did an app setup in my husbands name with a different email setup (he isn't an owner of the car), and this confused things, and also detached my car from the history of calls and issues that were previously linked to my phone number and email address. This also never provided the services to my car. I called again, and was told wait ***** hours. It has now been six days since meeting with that concierge, and nearly one month since the vehicle purchase, and I am being told there is an issue with the communications module that should be resolved with the service department. I will not only need to make that 3 hour round trip drive for this, but then after speaking with the dealers service department, they are telling me it would be booked over one month out, that I will need to wait for the appointment to see if this will resolve the issue. This will be more than two months of working to resolve the issue. This car was a huge investment, and I have been working to get the services the car should have, since day one. No one will assist. Two months to POSSIBLY resolve an issue on a warrantied car is not acceptable.

    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased a2021 S580 SEDAN 4 ***** MERCEDES IN 2021 FROM A MERRCEDES DEALER NAME ***** MERCEDES ******** *****.FOR ABOUT $130000.00 FROM DAY ONE ,I HAD NOTHING BUT PROBLEMS,MOSTLY ELECTRONIC. ABOUT 12 RE CALLS.THREE TIMES MY *** WOULD NOT START AGAIN 30 MINUTES LATER IT WOULD START,I WAQS STUCK IN A PARKING LOT I DONT FEEL SAFE IN THE VEHICLE. TODAY I WILL GO BACK TO ***** AND SEE WHAT THEY WILL DO I ****** ****** TO TAKE THE *** BACK AND REFUND ME MY MONEY,THEY WANT DO THIS.SO PLEASE HELP ME.THANK YOU. *****************************

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hope all is well. Im reaching out to you in hopes that you might be able to help me with an issue. Over the course of the last 10 years, I have been driving Cadillac CTS-Vs and Ferraris but recently decided to change it up and purchase a used certified 2019 Mercedes GT 63 (with 10k miles) from Arrowhead Mercedes for $150,000. The sales professional and team on hand were pleasant and helpful and I enjoyed working with them. Prior to closing the deal, your sales team promised to replace both the front and rear rotors, brake pads, and tires. It was not until my first service (service advisor is *******************) that I found out they in fact did not replace the front brakes and only replaced the rear brakes. **** informed me that it was going to cost $3,500 to replace the front brakes. On a side note, **** was my previous service advisor at Cadillac, and I was thrilled to be able to work with him again at Mercedes. I informed **** about what was promised to me when I purchased the car and I had it in writing. Unfortunately, it took several calls to the sales manager (who never returned my calls) and a handful of complaints before the ** and/or sales manager agreed with the deal we had in writing and ensured that the front brakes would be replaced as well at no additional cost on my end. It was at my second service appointment to replace the brakes and correct an error message with the passenger seatbelt, that I was informed by **** that my vehicle needed the entire wiring system replaced due to the previous owner spilling liquid of some sort in the cup holder. I was told this liquid leaked into the system and had completely corroded the wires and they were falling apart. This was causing the error message to appear. I was then informed it would take approximately **** weeks to complete this work. As you can imagine and much to my dismay, I was completely caught off guard and taken back by this finding. I understand that this issue may have been difficult to find during the certification process but nevertheless, I was assured by Mercedes at time of purchase, that this was a certified vehicle and it passed all the checks. Once I was made aware of the wiring issue, I asked **** to connect me with the sales professional to see about trading in the 63 GT for a different vehicle. I have dealt with high-end cars for many years and I know from my previous experience, that once they pull a car apart at this level, that all kinds of additional issues tend to arise after the fact which may include squeaks, rattles, and other wiring related issues hence my reason for looking at trading it in. My vehicle has now been at Mercedes to resolve the wiring issue for 6 months. During the sales process, I was told that the reason why there was a high price tag was due to Mercedes announcing that they were no longer making V8s. I was told by the sales professional that the trade-in value would be roughly $35k less than what I paid for the car just 6 months prior. Again, I was taken back by this information. He informed me that the reason the car dropped so much in value in such a short time was due to Mercedes announcing that they would in fact be manufacturing V8s again. I find it hard to believe that a car of this caliber and level would decrease $35k in value in just a few months. Another big concern of mine is that the rewiring of a car of this caliber performed by the dealership and not the factory can have many implications down the line. Its truly unfortunate that my first experience with owning a Mercedes and Arrowhead Mercedes have been less than stellar. I would really like to be able to work something out with the dealership and move into a different Mercedes vehicle without taking a $35k hit simply because they announced that they would be making V8s again. I understand this is not necessarily ideal, but I am hopeful that you and your team at Arrowhead Mercedes can come to a reasonable resolution of getting my GT 63 traded in for a different Mercedes without taking such a big hit on the value. Happy to discuss this further with you or answer any other additional questions you may have. I look forward to hearing your thoughts and getting a resolution in place. Thank you for your time and consideration. Sincerely,

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 2022 Purchased a Mercedes Benz C300 4 Dr *** Style in August 2022 from ***************** Mercedes Benz ************ **.August 2022 Dealer has to correct the Scratches on the car that were brought up when the car was delivered. Dealer needs to fix door panels and scratches located throughout the car. September 2022 Took car in making braking noises. Dealer had to replace the Rotors on the car. October 2022 Dealer has to replace Trim Pieces from Door Panel. November 2022 Car is having problems with the computer panel. Car is not operable. Dealer has to replace computer master control unit. Time frame 4-8 weeks for the part to be replaced. The car is unsafe to drive and i would like to discuss a buyback option or trade for another car.

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2007 Mercedes C280 4MATIC with under ****** miles and in excellent condition. Mercedes Benz of ********** replaced the *** because of a continuous problem with starting and running. I less than two years I started to have a dangerous problem of the car starting, stalling and stumbling when the ambient temperature is below 42. I took the car back to the dealer and showed them the stored code of **** The engine off time has an implausible value (P1026) on the Mercedes Xentry DAS software. The code was erased and I was told that there is no problem by the service advisor. The only solution offered was for the dealer to keep my car indefinitely while I rent a car from them. And if the problem showed up after the warranty expired I would have to agree to pay to replace the ***. This sounded like extortion. I called the Mercedes *** number with great trouble getting to talk the an individual, and was told there is no warranty on parts even though the Mercedes *** web site claims parts have a two year warranty. Invoice number from MBof **********: ******, ******.

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a brand new Mercedes GLE350 on November of 2019. The salesperson and manager explained how the car comes with remote start and how nice everything is on the app. What they didn't tell us is the app cuts of after 3 years. So now our $80K Mercedes does not have remote start or actually any other features that was promised to us. Will never purchase a Mercedes again.

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2019 Sprinter Van purchased New 8/20. Ongoing mechanical issues likely occurring within first 12 months but only documented at approximately 12 months of ownership and 15, 000 miles. ******* A completed at 16k with issues addressed. Vehicle broke down and entered limp Mode while on a cross country trip approx. 18k. Local dealer, attempted repair, and issue returned 300 miles later. waited 3 months for next appointment then to have the van sit for another 8 weeks, returned then back to limp mode and into the shop again for the 4 or 5th time, same issue. MB *** continues to avoid any responsibility or provide any compensation. I am continually forced to re file a claim/complaint every time the van is returned to the dealer and start the same process over with MBUSA since the van is repaired and released to me.

    Mercedes Benz Corporate Offices is NOT a BBB Accredited Business.

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