Complaints

This profile includes complaints for Mercedes Benz Corporate Offices's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mercedes Benz Corporate Offices has 6 locations, listed below.

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• 

  Mercedes Benz Corporate Offices

  1 Mercedes Benz Dr Sandy Springs, GA 30328-4312

• 

  Mercedes-Benz USA, LLC

  1 Mercedes Dr Montvale, NJ 07645-1815

• 

  Mercedes Benz US International, Inc.

  PO Box 100 Tuscaloosa, AL 35407-9900

• 

  Mercedes-Benz USA, LLC

  3 Mercedes Dr Montvale, NJ 07645-1815

• 

  Mercedes Benz US International, Inc.

  1 Mercedes Dr Vance, AL 35490-2900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my Mercedes Benz E 350 2020 for a check at the Mercedes Dealer in *******. I was told the car is not drivable and that the oil pump valve and sensor need to be replaced. I bought this car brand new. The parts are a few hundred dollars however I was quoted $9974.07 for the labor. I was told the transmission has to be removed and then the valve could replaced. Please contact me at **************

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I tried to send in my complaint but I did not realize there was a character number limit.This is my 4th vehicleI purchased since 2010 from this dealer in *********. I have used the same salesman each and every time. Once again, he was dishonest and not answering my questions, avoiding my concerns. In short this salesman again convinced me to buy a used vehicle which is not what i have done in the past. He quoted me a reasonable amount for monthly payments and he disappeared for 45 minutes leaving me alone in his office, another tactic used by crooked salesmen or women. I had been there 5 hours at this time. He returned and I asked him what the percentage rate was, his response was its good and hurried me to an office where a woman was waiting to discuss more options. I immediately told her I do not want any of her suggestions. She then called for the crooked salesman back in the room. They both continued to try and convince me what would happen if I didnt have the extra coverage. It seemed like it went on for over a hour. I was emotionally exhausted, feeling unheard, defeated and had not eaten in 7 hours. I continued to say, no to these extras but the badgering only intensified. Finally, after much coercion I reluctantly singed the forms. They informed me was an extra $200.00 per month. They advised me this is only for the first 2 years when at that time I will no longer have the extra coverage and my payments would be what I was quoted in the salesmans office. This was stated to me by the salesman and now this woman who was verbally assaulting my integrity. Today, I found out yes, the coverage will end in 2 years but my payment will NOT change. This is financial abuse in the highest degree. I will share this information with any senior citizen, single women or the vulnerable. These individuals MUST know this before shopping for a car from Mercedes Benz. The salesman is crooked as well as the woman who disrespected me.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new AMG C 63 S, from Mercedes and leased it. I bought it on February 13, 2025. Prior to the car being sold, it was already broken, the turbo and the **** battery. They never told me it was broke and that they fixed it, they sold me the car anyway. Fast-forward until today, the car has been in the shop at **, for a total of 46 days which 26 of those have been consecutive. No one can find out whats wrong with the car. By Texas statue,Its a lemon and I already have a case open with MB, however Mercedes does not care. I have been driving a loaner for nearly a month now. In other words, I am paying $1450 a month, and I drive my own car. I do not want the car anymore, I lost faith in the brand and I just want this car to be brought back by Mercedes and all my money be given back to me which is a right that I have based on Texas statue on lemon law. The case I have open with Mercedes states that they are evaluating repurchase my vehicle based on Texas laws. However, I am stuck and cannot get them to answer me. The case number is ********. I am trying to avoid hiring a lawyer because Mercedes-Benz will have to pay for the lawyer fees plus giving me my money back so Im trying to have this re purchase done amicably. My lawyer already has all the paperwork and if I did not hear back after following this complaint, I will be forced to sign paperwork with my legal council to proceed to go to court. Mercedes-Benz of ********** has all the service orders. This car has already been in the shop for four times, which three of those it was for the same issue. Which is another lemon itself

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Pre-Owned 2019 Mercedes-Benz GLC 350e from Mercedes-Benz of **********, ** in February 2023 with approximately ****** miles. Since then, the vehicle has experienced multiple engine-related issues. Within a year, Ive taken the car to service three times due to repeated check engine light warnings.Most recently, Mercedes-Benz of ******* diagnosed a significant issue crankcase ventilation control valve fault and oil ingress into the wiring harness and recommended replacing the entire engine harness and which may not only harness replacement but additional component as well. This vehicle has repeatedly displayed the same fault code related to the crankcase ventilation control valve, triggering the check engine light. Despite the component being previously replaced under warranty, the issue continues to occur. This problem poses a serious reliability and safety concern.I contacted Mercedes-Benz USA and requested a vehicle buyback or replacement. A case was opened (Case #********), but after several weeks I was told that I do not qualify for a repurchase. I was instead offered only a 25% discount on the repair cost, over the phone, with no written confirmation. I find this insufficient and unacceptable for a Certified Pre-Owned vehicle that has had recurring major mechanical issues.I am seeking a fair resolution: either a full repurchase of the vehicle or complete coverage of the repair costs.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Mercedes-Benz GLE350 in summer 2023. The Apple CarPlay has frequently disconnected. I have returned the vehicle for service 4 times for this same issue. Each time, they simply reinstalled the software without replacing the head unit or conducting a thorough diagnosis. They said getting similar complaints from many customers which strongly suggests this is a known defect in the *************, 7/9/2025, after my vehicle was there for an entire month(from 6/10 to 7/9) for the same issue, I picked it up at 12pm. I was told the vehicle had been test-driven many times and no issues found. However, just 20 mins driving, as I prepared to leave my office at 1pm, a warning appeared ********** Level / Stop / Switch off vehicle. I called the dealership and they asked me return to them.After 20 mins inspection, I was told the engine oil was slightly below the minimum. It is unacceptable. I had maintenance in Feb 2025, and I drove fewer than 18k miles in total over the past 2 yrs. When I asked how the oil could be low and the engine oil check should be a routine during maintenance, I was told We dont top off oil unless the warning light comes on.This response is negligent. I paid 8k for a 3-y maintenance package, and after 2 scheduled services, I now learn that basic checks like oil levels werent performed unless a warning appeared. I feel like I have been misled and overcharged since they did nothing. Ive lost significant time, trust, and confidence in both the product and the service.I am requesting the following:A full refund of the $8k maintenance package, due to failure to perform essential service and inspections.A permanent resolution to the Apple CarPlay defect. If the issue cant be resolved, I request a replacement vehicle or full refund under warranty and consumer protection ******* vehicle was purchased from Mercedes Benz Belmont in **, and my services were completed at Mercedes Benz ************ in ********* of Vehicle: *****************

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric vehicles at home charge rate fluctuates up and down and stops and restarts charging. It should hold a constant charge rate. The dealership says that this is normal and safe, it is not normal nor is it safe. When I tried to escalate the case to Mercedes, they said they cant escalate the case because the dealer found no fault. This seems like a deliberate tactic to not have to take any responsibility.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/25, I was in the process of loading items in the trunk, and the device malfunctioned and closed me into the trunk...hitting me in the head, neck/shoulders and knocked me to my knees. Mercedes was aware the part was defective; however, nothing was done to prevent or protect consumers. I contacted S.O.S. asap and a senior *** was empathetic; however, when assigned to the investigative unit, they've delayed, procrastinated and finally denied responsibility and reimbursement---in spite of their noted responsibility.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,My name is ***** *****, and I am the current owner of a 2019 Mercedes-Benz GLC 300, black in color, with approximately ************* miles. I purchased the vehicle secondhand, and shortly after taking ownership, I began to experience a rattling sound tied to a timing chain issue.(Engine Problems) After researching the problem, I learned this is a commonly reported issue affecting both GLC 300 and C 300 ********* respectfully requesting goodwill repair assistance for this issue. I understand the vehicle may be outside of its standard warranty, but due to the premature nature of this failure and the fact that it is a known issue, I believe Mercedes-Benz may consider providing assistance in covering the repair.This situation has placed a serious financial burden on me. Im doing everything I can to keep this vehicle rather than surrender it, and Im simply asking for support in handling something I believe is not typical wear and tear. Ive always admired Mercedes-Benz and have been a loyal customer, previously owning a ********* that was incredibly reliable and remains one of the best cars Ive driven.I truly believe in the quality and legacy of Mercedes-Benz. I know the company is capable of excellence, and Im hopeful that belief will be matched with support in my current situation. Im not coming from a place of neediness only asking for fairness and a chance to keep a vehicle I love.Thank you in advance for your time and consideration. I look forward to hearing from you soon.Sincerely,***** ***** ******************** ************

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Mercedes-Benz USA for failure to address a latent manufacturing defect affecting the paint on the roof panel above the windshield on my 2019 CLA250. I reported this defect to Mercedes-Benz Corporate prior to the expiration of the 60,000-mile warranty, and I have records confirming this communication. The defect was confirmed by an authorized body shop technician who inspected the vehicle and stated this paint deterioration is a known issue on multiple 2019 CLA250 vehicles and is not due to normal wear or environmental factors.Mercedes-Benz USA denied warranty coverage on the basis that the vehicle is outside the warranty period. This denial violates the ********-**** Warranty Act and Californias Song-******* Consumer Warranty Act, which require manufacturers to honor latent defects reported during the warranty period regardless of when repairs occur. I have provided Mercedes-Benz with the technicians written statement and photographic evidence documenting the defect. Mercedes-Benz USA must be held responsible for authorizing full repairs at no cost and resolving this matter in compliance with applicable laws.

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Severe ************************************** at Mercedes Benz of ****, ** - VIN ***************** Nine months and approximately ***** miles after the subframe recall and the wheel alignment adjustment, the front left tire has suffered severe, uneven wear and has completely disintegrated, leading to a towing incident.Contacted MB of ****, the service manager refused to acknowledge any connection to the alignment, to be exact: 1.Denial of Alignment Issue, 2.Refusal to Investigate, 3. Sales Tactic to sale me so-called Mercedes branded tire to cover the real issue, 4.Misdirected Blame an prior airbag recall done by Mercedes ************ which is another dealership. Conversation with the manager at MB **** went no where, I escalated the issue to MB USA Corporate, *** for further investigation. Attached will be the alignment worksheet from ***********, numerous pics of the uneven wear/and destruction of the tire. I am filling this compliant to MB USA Headquarter to raise awareness, ask for further investigation into the transportation safety issue, and infeasibility of using the vehicle due to any new rubber will be eaten away, and reimbursement for tire damage and towing incident expense.