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Business Profile

New Car Dealers

Mercedes Benz Corporate Offices

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mercedes Benz Corporate Offices's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercedes Benz Corporate Offices has 6 locations, listed below.

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    Customer Complaints Summary

    • 673 total complaints in the last 3 years.
    • 190 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HI I WAS DRIVING MY *** ON THE HIGHWAY AND STARTING FEELING THE *** SWAYING. I GOT REALLY S***ED AND TOOK SIDE BLOCKS HOME. I THOUGHT MAYBE IT WAS AIR IN THE ***** OR A FLAT. WHEN I GOT OUT TO LOOK NO FLAT ***** WERE FINE. THEN I STARTED HEARING LIKE A CRACKING SOUND THE NEXT DAY AND STARTED SMELLING GAS. I TOOK THE *** TO MY MECHANIC AND HE SAID BAD NEWS THE SUBFRAME IS ROTTED OUT AND DO NO DRIVE THIS ***. I COULD NOT BELIEVE MY EARS. HE SAID LETS SEE HOW MUCH TO FIX IT. HE LATER CALLED ME BACK AND SAID **** MONTH WAIT FOR THE PART. I SAID WHATTTTTTT. HE SAID MERCEDES SAID ITS A COMMOM PROBLEM. THEY HAVE A LOT ON BACK ORDER. HOW COULD MERCEDES KNOW THIS AND TAKE A CHAMCE ON HAVING ***S LIKE THIS ON THE ***** SOMEONE CAN GET KILLED. I DID SOME INVESTIGATING AND ITS ALL OVER WITH SO MANY MANY ***S. HOW CAN THEY NOT HAVE A RECALL ON THIS. GOD FORBID SOMEONE GETS HURT BAD OR DIES. I FOUND IT ITS A RECALL IN ****** AND EUROPE. COME ON GUYS WHATS UP?. THIS IS NOT FAIR. ITS ONLY A MATTER OF TIME BEFORE SOMETHING HAPPENS SO YOU HAVE TO RECALL . PLEASE LET ME KNOW. I CANNOT NOT HAVE A *** TO DRIVE THIS IS INSANE. I WILL LOOK OTHER WAYS TO TRY TO FIX BUT COME ON YOU GUYS ARE MERCEDES BENZ I HAVE HAD ABOUT 5 OF THEM!!!!!!! THERE IS A RECALL IN ****** AND EUROPE AND OTHER PLACES, THERE ARE HUNDRED OF THOUSANDS OF THESE REPOERTS

    • Initial Complaint

      Date:11/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 28, I was unable to open my doors on my E300 Mercedes Benz. I called MB Roadside Assistance. They were unable to jump start the battery to get it running and so dispatched a tow truck. The tow truck showed up the next day, however, it was raining. He tried to jump charge the battery again but no luck. Because the hood and driver's door was left open while attempting to jump charge the battery, the car got wet. The car was then towed to the dealer.The dealer is claiming that the car suffered water damage and is refusing to fix it. They claim that both Roadside Assistance and the tow truck operator are contractors to MB and they have no responsibility for the damage. I have placed 5 calls with Mercedes and each time they promise to return my call. After a week of no responses, I have called my insurance carrier to get the car fixed even though the damage was caused by MB's contractors. My cost will be the deductible plus a rental car (a minimum of $1,500). Park Place claims that the car may be a total write off.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Mercedes Benz USA to report the ******* Dealership in ***************** ** was notified of an issue with a tire and service was performed and charged for but that service was not actually performed. I was disconnected from the agent who was contacting the dealership because they said it was necessary for the dealership to speak to me or my husband first before a complaint ticket is submitted. The phone call was disconnected at the end of the call, I did not receive a call back. I called the customer service back and was told the agent ***** was probably still working on entering the information and the agent I was speaking to would send an email notifying I called back to her team internally . I shared I would like someone from corporate to contact me regarding a major safety concern and complaint with my service. I have not received a call from the dealership or Mercedes back.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a car accident (April 2021) and called Mercedes Benz of *****, ******* for a certified repair shop. Mercedes informed me to use ****************** ****************************************************************************. My car was repaired and I received a written lifetime warranty. The paint work was less than satisfactory with a defect in the quality of paint, several missed spots inside the trunk and some over spray. The trunk closure handle inside was and still is missing and a severe water leak around the 3rd brake light. The leak is so bad that I can't leave the car outside, drive in the rain or use a car wash. I have made 3 trips back to the shop for defects and the water leak. The paint is less than what I would expect but somewhat acceptable but the water leak has not been repaired. I was dealing with the body shop manager ********************* for resolution but have found very little help from him. Recently I have placed several calls to **** leaving messages on his voice mail about the water leak but he has refused to return my calls. I have tried repeatedly to resolve the issues since the accident.

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2016 C300 electronically controlled PCV valve failed at ***** miles, this is common failure for this car, as seen by numerous complaints on the internet. Mercedes should have recalled this faulty part instead of charging customers to replace this which is an expensive repair.Mercedes Benz refused to cover my warranty covered under EPA, The Federal Emissions Warranty can cover emissions related component repairs for vehicles up to 8 years old or up to ****** miles, whichever comes first. The Federal Emission Warranty offers both a Performance Warranty and a Design and Defect warranty.

    • Initial Complaint

      Date:11/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim Number PGF5E-9DBVC ******************************************* Red Paint I am asking for Future Repairs. My car is peeling, flaking, bubbling, fading, discoloration, or poor adhesion of the paint or clearcoat). This car is peeling from front to back, top to bottom on both sides. It's an ugly car. It's getting worse day by day. now. I have posted pictures all over social media in hopes of getting a resolution to the problem. I have called the ******* Mercedes dealership which is on the list and have not received any help. I want my car painted. I have paid so much money out of pocket getting my car spot painted until I'm broke from doing it. I'm not going to spend another dime out of pocket because I don't get my money back.I have called 3 Mercedes dealers this morning and nobody has a clue on this settlement process for getting my car painted. The instructions advice for qualified future repairs, you do not need to submit a qualified future claim form for repairs. It said you can take your vehicle to an authorized service center to request for repairs. None of your locations have a clue what I'm talking about.Please advise

    • Initial Complaint

      Date:11/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Call me for more info ************ Paint oxidized when sold to me no resolution Windshield sold with aftermarket - no resolution Speakers blown - no resolution Will upload more pics with time for service records

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I have been having an issue with my Mercedes Benz and was advised by a lawyer to contact Mercedes-Benz corporate regarding a lemon of a car that I bought. On October 3rd I called corporate and was told they have 48 hour call back. I never received a call regarding my matter. I called again 2 weeks later and was told once again someone would get back to me. I have yet to hear from Mercedes-Benz corporate. I called today and the gentleman told me they have no record of them calling me. I need to talk to someone in corporate regarding this matter because I am beyond frustrated. I need to talk to someone asap because I have spent so much money on this car already.

    • Initial Complaint

      Date:11/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ?My name is *****************************, I bought my second Mercedes 2019 VIN- ***************** car at a dealer in ***** ******* **** *************************, Im customer for more than a year, I came to this method of communication since it is frustrating how many times I went to the dealer to try resolved but the customer service has been terrible. When I bought my car, I told the seller about the chrome area of the doors that were deteriorated and the carpets inside broken, the seller told me that they would fix it and give me new carpets. But that's how they are sellers, they promise you before the sale and after they make the sale the service is terrible and what they promise you they don't received. After 2 weeks I Took my car to polish the chrome and change carpets to the dealer with appoiment. After I get to the dealer the seller was very rude with me because him was with another customer and I know you guys make commission but is not the way to follow up a customer, I drive almost an hour from my house to be treat that way? they tell me don't have carpets available after was "ordered". They told me the car would take three hours for the chrome, I asked them to leave me a place near to the dealer and after three hours they call me that the car was ready but there was no one to pick me up and bring me back to the dealer, they say i can call a uber and then later sent me a check to my house with the amount expend . The first time that happens to me when I previously had a ****** and when I did my maintenance they took me and also pick me up. During the following week the car began to make a strange noise, when I brake or turn it makes a noise as if it were an old car. I contact the seller ***************************** who never answers the phone. So, I called another person who helped me last time and made me an appointment to check the car. When I get to the dealer they treat me like I'm lying or bothering them. Do you think I'm going to drive from my house 50 minutes for somethin

    • Initial Complaint

      Date:11/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mercedes Benz of ********* ordered part, wiring harness, for my 2016 GLE350, May 4, 2022 and MB *** notified them that it would have to be a prepaid special order. MB still does not have a production date for the part nor an expected delievery date and it has over 6 months. At 5.5 months I searched the web and found the part in **********, bought it, took to the dealer where the vehicle had been for 6 months and had the repair completed. As MB has not produced the part and even a planned production date, I want my money back, $4054.40 plus tax.I have called MB *** customer service 4 times starting 10/24/2022 and have yet to receive a response from them. My case number is 2-33712698203

    Mercedes Benz Corporate Offices is NOT a BBB Accredited Business.

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