Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, March 14, 2025, my next door neighbor hired this company to clean their gutters. When their crew-consisting of two (2) men-that came out finished their gutters, they parked behind my house and proceeded to blow all of the leaves from the neighbors gutters and yard into my yard. I was at work at the time and my security camera caught them on video doing this and I got an alert. I contacted my neighbors and asked them if they knew exactly who it was. Thats when they gave me the company name and phone number and said their text messages indicated it was ******* crew with Neds. So I called the business and was, ultimately (second time calling) told by a *** named ***** ********** ************************** that they would send a crew to my address today, March 17, to clean up the leaves. ***** sent me an email and asked me to send him pictures, which I did on March 14. I emailed ***** earlier today March 15 to ask what time their crew would arrive, but he did not respond. I emailed ***** again and the companys general customer email address *********************************** tonight to ***ort that their crew no showed today and ask when they will come out. I would like for the company to arrange with me another appointment to come clean up the leaves and haul them away when I am home, as I do not want them on my property when I am not home. And I want it to be this week and for them to keep their word and commitment and not no show again. If they will not do so, then I would like to obtain a quote from another company to clean up the leaves and for *** to pay the full expense to have that word done.

  Business Response

  Date: 03/18/2025

  First and foremost, we want to sincerely apologize for the inconvenience and frustration this situation has caused you. We truly value your feedback, and I regret that our communication and service did not meet your expectations.
  I understand that the leaves from your neighbors gutter cleanup were blown into your yard, and the delay in addressing this issue has only added to your frustration. We absolutely take responsibility for the miscommunication and the missed appointment on March 17, 2025. We apologize for not keeping you informed as we should have. I want to assure you that we are taking immediate action to resolve the issue. We have scheduled a crew to visit your home tomorrow, March 19, 2025, to clean up the leaves and ensure everything is properly taken care of. We will ensure that the area is thoroughly cleaned and that no further inconvenience is caused. Additionally, I want to personally thank you for bringing this matter to our attention, and I appreciate your patience in allowing us the opportunity to rectify the situation. Should you have any other questions or concerns, please don't hesitate to reach out. We're committed to making this right.
  Once again, we apologize for any distress this has caused and look forward to resolving this matter promptly tomorrow.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made the mistake of signing up for this very expensive service. The company branded crew was unreliable and came inconsistently. When they arrived, they did not announce themselves; just entered the property and used the water facilities without discussion. When they were done cleaning, they threw full bags of garbage on the curb -- violating the local ordinance -- and left without discussion. This happened multiple times. We called and complained but the activity did not change. We cancelled the service and hired someone to replace the gutters and restructured them so we didn't need the service. After that, the calls started coming. Repeatedly. Multiple times a day. Nagging us to renew. It then changed to scam baiting, saying they were following up on our contact (we did not contact). They started sending emails with contracts claiming to be contracts for services we agreed to buy from them. This never happened. The company uses the same tactics as a financial scammer -- Fake contracts, fake alleged conversations, following up on fictitious meetings that did not happen. Emails from salespeople that use email addresses that do not receive replies. Dishonest sales. Dishonest service. Unresponsive customer service. Violates local ordinances when doing the work. This business should not be licensed to operate here. Company does blind outbound marketing with no ability to unsubscribe and does not honor "do not call" requests.

  Business Response

  Date: 02/20/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration caused by the communication regarding the customer's previous service plan for *********************************************.
  We want to clarify that it is never our intention to mislead or scam our customers. Weve been proudly serving our community for over 60 years, and our reputation for honesty and customer service is of the utmost importance to us.
  Weve updated the account accordingly, and we will ensure that no further contact is made with the customer unless they reach out to us first. We appreciate your understanding and apologize once again for the inconvenience caused.
  

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22964371
  
  I am rejecting this response because: The response to simply state you will stop harassing me and vague apology for some of the things I mentioned is tacit and dismissive. The response does not address the facts of the claim, it simply "apologizes" by offering some blanket statement about intent and an agreement to not send misleading and fraudulent messages to me in the future. For sure, I wanted you to stop trying to defraud me. But I see no evidence that *** Stevens takes any responsibility for messages that were sent to me that were simply untrue. I said it clearly:I have never had a conversation with the salesperson who claimed I requested the quote. Nor did my wife. We did not seek the quote the salesperson said we sought. Any acknowledgement of that fact? Or did you not investigate the claim at all? Also, you never addressed the other issues I mentioned. In sum, you just apologized as if you have done something wrong -- while seeming to not understand what it is you did wrong -- and offered no evidence that you intend to operate differently. This sounds like an apology for being caught and called out, not an apology for the way your organization is acting.

  I stated several salespeople have sent misleading information claiming to be following up on conversations that have not happened. What are you doing about it? Anything? Just apologizing and claiming it's not your "intent" to break the law? If it's not your "intent" to break the law, are you doing anything proactive to conform to the law? Did you investigate? Realistically, it's not possible that you did a thorough review given the rapid nature of the response. Did you take action, apart from deciding not to send scam letters to me anymore? That's not enough for me to drop a complaint with the BBB. The actions of your salespeople, who contact us without solicitation and make false claims in an attempt to defraud us into purchasing services are likely illegal, and that's what the BBB is here to make sure people know.

  I registered this with the BBB is to call out your unethical (and arguably illegal) behavior and to hold you accountable. I want to warn other potential customers and to inform other people being abused that they are not alone and that they have rights. You aren't doing anything or saying anything that addresses the ongoing concern that you will continue to do this to others. Why would I drop this complaint? Because you said "sorry"? Come on. We as a family had several times told you not to call us back, told you not to email us, and requested that you leave us alone. You did nothing. Only when I raised an issue publicly did you take any action -- for me. We were loyal and patient customers who got sick of your predatory and unethical business practices and cancelled your service. You treated us like targets and hyper-marketed your services to us as if we were never even your customer in the first place. I see nothing at all in your response that addresses any of those concerns. And if you treat your former clients this way, I can't even imagine how you treat people who are in the market but have not bought your services yet. Certainly, the trend is that you will be dishonest and unethical.

  This response is rejected. I am not looking for you to simply sweep away a personal grievance with me. I am looking for you actually demonstrate you will conduct business in a legal and ethical manner. Are you at least going to add an unsubscribe button to your unsolicited marketing emails? What are you doing to ensure that other consumers who are in the same boat stop receiving messages like this? Do they all have to register complaints with the BBB to get your attention? Are you going to address any of the other performance concerns I mentioned?

  Sincerely,
  
  ****** *********

  Business Response

  Date: 02/21/2025

  We understand the frustration and dissatisfaction expressed, and I want to take the time to directly address the specific points raised in the rejection. First and foremost, we genuinely apologize for the negative experience this customer has had. We value our customers and strive to ensure that every interaction is professional, transparent, and respectful. After reviewing the complaint again, we would like to clarify a few things. Regarding the specific claim of misleading information from a salesperson, we investigated and addressed this.  The first page of our service plan email sent to customers is an automatic message that states Thank You for choosing ***** Home! We have attached the service plan recently discussed. We will be reviewing this automatic message as we have no intention of misleading our customers. We are conducting a thorough investigation into the matter, including speaking with our marketing team to ensure there is no confusion or misleading information for our customers. We are committed to ensuring that all interactions are transparent, accurate, and based on the facts. We also acknowledge the concern regarding unsolicited marketing and the communication that continued despite multiple requests to stop. We have measures in place including an opt-out on all unsolicited marketing emails, so customers can easily unsubscribe from future communications.  We are in the process of reviewing our communication policies to ensure we are fully compliant with all applicable laws, Additionally, we are reviewing our follow-up procedures to ensure that no customer will receive continued contact after explicitly requesting no further communication. I understand that our previous apology may have seemed insufficient, but please be assured that we are committed to making changes. We are implementing better internal controls to ensure this doesnt happen again, including: Updating our customer communication procedures to prevent unsolicited outreach and ensure clear opt-out options for marketing messages. Investigating the broader issue of misleading communication and taking corrective action where necessary. I have taken the liberty of attaching proof that we will no longer be contacting this client. We take our reputation seriously and are fully committed to addressing the concerns raised. We hope this response demonstrates that we are taking concrete actions to improve and prevent any similar issues in the future. We understand the customers desire for accountability, and we will ensure that steps are taken to not only resolve this matter for them but also protect future customers from similar experiences. Thank you for allowing us the opportunity to address this matter.
  
  
  

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company, ***** Home, harasses the customer once the customer stops using their services with daily txt and calls form different phone numbers each time, so blocking the numbers does not help. I called them back and asked to stop, they said they would stop, but it didn't.The job was not good. If you only consult them for a job they send out the crew without a scheduled appointment and unexpected. I am glad I was home and able to stop them when I heard the crew climbing on roof to change my newly installed gutters!

  Business Response

  Date: 01/29/2025

  Thank you for reaching out to us. We apologize for any frustration caused by our recent attempts to contact you. Please note that gutter cleaning is a weather-dependent service, which is why we do not offer appointments. We also apologize for the poor experience you had with the job itself. Your feedback is invaluable, and we are working to make improvements to our processes to better serve our customers. If you would like to discuss this further or if theres anything else we can do to make things right, please don't hesitate to reach out directly. However, our records show we have spoken with this client today & weve now made the necessary adjustments to our records, so they will no longer be contacted by us moving forward.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously used Ned Stevens Gutter Cleaning Service in the past, several years ago. I am now receiving multiple automated phone calls per week, up to 3 or 4, from Ned Stevens Gutter Cleaning, *** Stevens Dryer Vent Cleaning, *** Stevens Power Washing, etc. attempting to get more business from me. I have blocked all of their phone numbers, but they are still leaving me multiple voicemails per week. I spoke with a live person previously and asked them to stop calling me and they said they would, but the calls have persisted. It is borderline harassment at this point. You can see in the photo of my phone call log that it is really happening every day or every other day at the very least.

  Business Response

  Date: 01/24/2025

  We would like to sincerely apologize for the excessive communication you have received from us. We understand how frustrating this must have been, and we truly appreciate you bringing it to our attention.
  Please know that we are currently working with our marketing team to address and resolve this issue. Additionally, I have taken the liberty of removing your information from our system to ensure that you will no longer receive any further communication from us. We value your feedback and appreciate your patience as we work to improve. 

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a person few years ago inquiring about prices, they requested credit card payment, and I told them I will call back let me compare prices. They sent me a message that they have come out to clean, and I called and dispute the services because it was already done by another company, a year later, they sent me another message that they have come backed to clean my roof, it was also a lie, and I did not ask them to.

  Business Response

  Date: 11/26/2024

  Thank you for reaching out to us regarding the inquiry from one of our customers. At ***** Home, we always strive to provide extraordinary service to all of our customers, ensuring their needs are met with professionalism and care.
  We contacted the customer in 2022 as a follow up to an inquiry for our service. To assist in clarifying the details of the original booking, we have attached a recording of the call when the work was initially scheduled with us.
  We hope this provides the necessary context and reassures you of our commitment to delivering high-quality service to our clients.
  Please do not hesitate to reach out if further information is required.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22602004
  
  I am rejecting this response because: I made a second call to cancel their services because my association mandate services from their own associated companies. Then *** ****** sent me a message which I have attached
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/03/2024

  We value our customers and aim to resolve concerns in a fair and transparent manner.  We do not see an attachment stating service has been cancelled. In good faith, we are offering to split the total bill of $720.79 with the customer as a gesture of goodwill. We hope that this resolution is seen as a positive step towards resolving the issue amicably. We believe this is a fair solution and hope that it reflects our commitment to customer satisfaction.

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used there services for a couple of years then had no need of a gutter cleaning services anymore due to removal of adjacent trees. I have informed them multiple times I am not interested anymore in their services but they continue to call me and send me items by mail. They are very aggressive ; it's borderline harassment. They switch phones numbers to try to disguise themselves so I pick up the call and avoid my blocking them.

  Business Response

  Date: 10/14/2024

  We regret to hear that you no longer want to use Ned Stevens Gutter Cleaning for your home. If there is anything that happened regarding the service that you would like to discuss, please contact [email protected] so I can personally follow up with you. Regarding any communication, I have opted you out of receiving any emails, phone calls from our company.  We apologize for any inconvenience and wish you the best moving forward. Thank you. 

  Customer Answer

  Date: 10/14/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22414872, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Barry Quinlan

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for two services from *** Stevens in 2023. During that time they suggested a drier vent cleaning, to which I agreed.Apparently, during that call there was an assumption made that I wanted to renew the services indefinitely. I received a call today (9/17/24) that I owe $110 for a drier vent cleaning during my last service. Wait, my last service? Apparently they were out here to my house, and charged my card as a pre-pay in December, 2023. Which, shame on me, I never saw. I have never signed anything, nor do I remember approving them to continue charging my card. They called today, becuase they said my card was expired, which it is not. They said they have a voice recording, which they can provide, that states I approved all of these services. And, at no time, was I told the call was being recorded, but half way in when I asked I was told, "yes, this is being recorded". But, I never have set up a contract, or signed anything with them. With every other type of work that comes to my house, I have signed some sort of paperwork, but apparently it is ok for them to just go off of a 2 year old conversation? This all feels like a scam, from a nationally known company, and is rather shocking from a consumer lens.

  Business Response

  Date: 09/17/2024

  To clarify and resolve any confusion, we are prepared to offer a full refund of $164.20 for the prepaid gutter cleaning service. This refund will be processed promptly and issued in good faith to demonstrate our dedication to clearing up any misunderstandings and to our commitment to customer satisfaction.
  Additionally, as a gesture of goodwill, we would like to offer that this past dryer vent cleaning will be free of charge. We hope this will further demonstrate our commitment to providing exceptional service and addressing any concerns you may have.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had signed up in 2023 for gutter cleaning services in elderly dad's house. Had installed cameras for security end of 2023. Noticed after gutter cleaning water was still pouring off gutters in back of house. Called *** Stevens told they were "cleaned" with no reported problems? Checked Ring footage showing this crew literally walking out back, tapped the gutter and left!! For which they charge $159 for! Called back and was told they took picture of front gutter. Viewed front camera, they climbed up small ladder on front stairs, snapped photo with blower, which they never turned on btw, got back down ladder in less than one minute! Had sent these videos to *** Stevens without a response. Wasn't until posted bad review, contacted by "quality control manager" said he would be by my house on a specific day, the following week to check gutters, he was a no show! Called *** again, told they would send "top of line crew" who again did nothing! Called again, last crew they sent, because I was home and standing outside actually got up ladder to clean debris out of gutters, they neglected two previous times. Had informed them, not renewing my contract. They keep emailing me "contract renewals" which I never authorized, quiet the opposite, told them over and over and over again did not renew. Called customer service, told "IT glitch" issue which had been resolved? Then again yesterday received 5 different contract renewals for all sorts of services I did NOT sign up for. I want NOTHING to do with *** Stevens/ Neds home! Do not want emails, phone calls, nothing! Never want them near my house again!! How can it be legal to keep renewing contracts I did not authorize? If this continues, next step is a cease & desist order!! If this company actually "cleaned" the gutters, like they "promise" then that would be a whole different story. Do not ever hire *** Stevens they are a horrible company!

  Business Response

  Date: 09/17/2024

  We are currently in the process of looking into why you received that many emails and apologize for any inconvenience. That email was not a notification of automatic renewal.  You have no pending work with us as we would not renew your contract without authorization.  That email was intended to see if you would like to renew your previous schedule with ***'s Home.  We understand and respect your wishes to no longer be contacted by our company.  As of this morning we have opted you out of all email, mail and phone communications with our company.  We are very sorry to lose you as a customer, If you would like to talk further regarding your experience with our company, please contact our office at ************ and ask for *****. Thank you and have a great rest of your day. 

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22295286
  
  I am rejecting this response because: This is the 3rd set of emails received after contacting customer service previously making it clear that I would not be renewing contract with a company who does not stand by their policies. 

  Have already been told previously, twice, that I would no longer receive renewal contracts. However, those  "contract renewals" continued...

  Have called customer service on two occasions, told unable to speak with ***** at the tel # provided and there is not a way to get a message to him asking for return call. 

  I am not someone who complains, ever! For this complaint your company has to be doing a really bad job. 

  Had informed *** Stevens couple weeks ago, asking no longer be contacted. If I receive one more contract renewal, would file a complaint. I received 7 contract renewals for all types of services. 

  Would like be sure this issue is actually resolved before accepting response. 

  Thanks you.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/17/2024

  As of this morning we have opted this account out of calls, emails and mail, we can not control previously executed marketing and call campaigns but I have attached a screenshot of our CRM and the opt out options selected. Please see attached screenshots. The only thing this customer would receive would be any list or call created before this morning. 

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it would be nice for these large corporate giants to take accountability for their actions and go back to actually valuing a customer. The "apology" received is not genuine. Please note; If I receive one more contract renewal, or charge on my credit card from *** Stevens, next step is file complaint with attorney General office. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired *************'s Gutter to come to our rental property last year to clean the gutters. We were new to the area and they were the only company we could find that would be able to come out in a timely manner and provide what we thought was a one time service. Since service, we receive weekly calls from an automated line requesting we call back to schedule our next service. I have asked multiple times to be removed from the system as the home was a rental and we have moved. They continue to call and send fliers indicating that pur home had damage.

  Business Response

  Date: 08/24/2024

  We apologize for any inconvenience, we were simply trying to inform the customer of what we found at the home during our inspection as we guarantee all of our work.  I have personally opted them out of everything from phone calls to any marketing material/notifications for the company.  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ***'s Home in early June 2024 to clean the gutters around the house. After the cleaning, they informed us of issues with the gutters and recommended a replacement. We agreed and hired them to replace all the gutters around our house.On August 20, 2024, ***'s Home came to perform the service but only replaced the gutters at the front of the house. We were under the impression that the agreed-upon price covered the replacement of all gutters, both front and back. At no point during our phone conversations did they clearly specify that the quoted price was only for the front gutters.We later reviewed the recording they provided, but it still was not clear that the quote only applied to the front gutters. After multiple phone calls, they informed us that we would need to pay an additional amount to have the back gutters replaced.We feel misled by their unclear communication and believe that the quoted price should have covered the replacement of all gutters as initially understood. We are seeking resolution through the Better Business Bureau to address this issue.

  Business Response

  Date: 08/22/2024

  The issue is that the call recording has quality issues so we are unable to look into this.  Although we feel only a certain section was sold based off of the price of the job we will come back and finish the job in good faith. 

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Xiaoyan Song