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Business Profile

Collections Agencies

National Medical Administrators, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm being charged $140.00 for an item that I was to only pay shipping on.The website never stated that I would be on a recurring payment or a trial. Im asking for all email and payment records associated with the accounts in question. The reference numbers are listed below:#******-4322 #******-4323

    Business Response

    Date: 03/30/2023

    Thank you for your correspondence. In reviewing your email, it is clear that your complaint is directed  at the retailer regarding your purchases with them and not the actions of National  Medical Administrators, **** Please be advised that we are third party and not affiliated with the retailer in ownership or management. We have already forwarded you the invoices you requested that the retailer has provided to us. With regard to transactional emails on your purchase that you have requested, those will need to come directly from the retailer.  *** financial transactional detail information is specific to you and  them, has not been provided to us, and could not be disclosed in this type of forum due to privacy considerations if it was provided.  We have placed your account is dispute status and asked the BBB to forward a copy of your correspondence to the retailer to answer all your questions surrounding their terms of service and why your accounts reached default status with them.

    Sincerely

    National Medical Administrators, Inc.

    Customer Answer

    Date: 04/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to as long as debt collection attempts are terminated. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Male enhancement through interbrand partners s.a.-king cobra ad I saw on ********* I paid this in full as part of special promotion. On 02/18/23 received letter from a collection agency-national medical administrators, inc.stating I owe ******.i would not have bought this if I knew about a trial period. I will gladly send the product back. I feel that I was scammed and should not have to pay this and my credit score fixed.

    Business Response

    Date: 03/23/2023

    Thank you for reaching out to us. We have reviewed the information you have attached and it appears to be from a sporting goods company that is not affiliated with the retailer of the products referenced in your correspondence that were turned over to our office for non-payment. Based on the details you provided, it' s clear that your issue is with the purchase itself and is not related to any actions of the ****************** We are third party and not affiliated with the Retailer in ownership or management. When we spoke with you on these accounts last week, our Associate reviewed the transactional details of your January purchase with the retailer with you. Based on that conversation, it's our understanding that you are disputing the accounts and as a result of that, we had ceased collections and already returned them to the retailer. Any abatement of the balance outstanding on these invoices will be up to them.

    Sincerely,

    National Medical Administrators, Inc.

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***************** back in January of 2023 I order some gummies from king ***** they were for a free trial after I had received the product I had cancelled the subscription so I wouldn't be charged anything.

    Business Response

    Date: 03/14/2023

    ************,

    Thank you for your email.  A careful review of your account records indicate that we have never spoken with you. Based upon the information you provided, your concern appears to be with the order process and the cancellation policy of the retailer. We are third party and not affiliated with them in ownership or management. We are not able to discuss the transactional details of your purchase in this forum and protect your privacy. In an effort to help you get this resolved quickly, we have asked the BBB to forward your correspondence to the retailer directly for a detailed explanation on the purchase you made with them. We have placed your account in dispute status internally.

    Sincerely,

    National Medical Administrators, Inc.

     

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a male enhancement through ***************** Cobra ad I saw on ******** as part of Loyalty special promotion on January 1st, 2023 for $9.97 paid in full. Later on I received Letter from Third party Debt Collectors- National Medical Administrators that I owed $139.97. And also ***************** ********************** recently mentionned that the trial period is over. At any times when purchase that supplement there was no set date for trial period. All I saw was part of a loyalty program. I am not paying anymore dimes. If they want the supplement I can return it back if return shipping label sent via email I will not pay for return from my dimes.

    Business Response

    Date: 03/01/2023

    ********************,

    Thank you for your correspondence. A careful review of your account records indicate we have never spoken with you. Based on the information you provided, you concern appears to be with the order/purchase with the retailer. We are third party and not affiliated with them in ownership or management and cannot discuss any transactional details in this forum and protect your Privacy. We have asked the BBB to forward your correspondence to the retailer directly for a detailed response on your transaction with them and placed your account in dispute status internally.

    Sincerely

    National Medical Administrators, Inc.

    Customer Answer

    Date: 03/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm being charged $140.00 for an item that I was to only pay shipping on.

    Business Response

    Date: 02/20/2023

    Thank you for your correspondence. It is clear that your complaint is specific to the retailer that you purchased this product from. We are a licensed third party collection agency and not affiliated with them in ownership or management. We are asking the BBB to forward this complaint on your behalf to the retailer so that they can respond to your questions about the transaction. We are unable to provide any of that detail in this format and protect your privacy. We have suspended collection activity pending receipt of additional information from our client on this matter.

    Sincerely,

    National Medical Administrators, Inc.

  • Initial Complaint

    Date:02/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we dont want anything to do with this ok. do we have to get a ******

    Business Response

    Date: 02/20/2023

    Thank you for your email. Our records indicate that we have never spoken with you. We are a licensed third party collection agency and not affiliated with the Retailer in ownership or management, We did receive correspondence from you directly on February 14, 2023 requesting information on the original creditor and advising us that this debt was not yours. Our ************************** mailed you copies of invoices on the products purchased that day. Those invoices contained specifics on the products purchased, invoicing information, credit card information used, shipping information, and delivery confirmation/tracking information from the ***** We have advised  the Retailer you indicated in your correspondence that this is not your debt. Unfortunately we cannot provide specific details in this forum without violating your privacy. We have closed and forwarded your account back to the Retailer. They have advised they will be happy to discuss these bills with you directly and also provide you the necessary information needed if someone has made these purchases in your name fraudulently.

    Sincerely

    National Medical Administrators, Inc. 

  • Initial Complaint

    Date:02/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing this bill because it was fraudulently charged to me from national medical administrators, inc. and I have no knowledge of creating this debt. If you can please help me dispute this fraudulent debt I would much appreciate your help, thank you.Reference:220929-56594

    Business Response

    Date: 02/17/2023

    Thank you for your email. Please be advised that this debt is not from National Medical Administrators **** We are a licensed third party collection agency that was hired to collect this debt on our client's behalf and we are not affiliated with them. The letter you received back in September was a commercial validation notice. It is the notification required by Federal law that outlines all of the specifics of the debt and your rights under the law.  Our records show that we have never spoken with you about this matter and the call we received yesterday was from a third party that wanted to discuss the details of this account. We are prohibited from doing that by law as it violates your privacy. Due to the age of this debt,  be advised that this particular account has already been recalled by the client and is not in our office any longer. We did reach out to them to secure copies of the invoices and sent them to you to assist you in identifying the account in question. It will provide you details of the purchase, shipping information, credit card transaction information, and **** delivery tracking. This will be everything you will need to discuss this account and resolve this matter with the business directly. Any discussion about financial arrangements will need to be with them. We are unable to assist you any further.

    Sincerely, National Medical Administrators, Inc

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 invoices for $139.97 each fom a debt collector called National Medical Administrators stating that they are collecting a debt for ******************* ************* Cobra. I did not order anything from any such company nor have i ever heard of them. I refuse to call the number on the letter in fear that they just want additional personal information.

    Business Response

    Date: 02/10/2023

    Thank you for your correspondence. Please be advised that National Medical Administrators *** is a licensed third party collection agency and not affiliated with the Retailer in ownership or management. A review of our records show that we have never spoken with you. The mail  you referenced is called a commercial validation notice. They are required by federal law to explain the details of the debt that was turned over to our office and your rights under federal law regarding those debts. The BBB is an excellent resource for additional information about these notices. We are not able to discuss the transactional details of those accounts in this forum and protect your privacy rights. However, we are requesting the BBB forward your correspondence to the Retailer directly to provide you the information surrounding these purchases. They will be able to provide you order information, credit card information used, shipping information, delivery tracking and confirmation numbers through the ***** and copies of the account correspondence that were sent to the email address provided with the order. Please note that the information they have on file appears to match the information that you have provided to the BBB. If in fact there was an incident of your information being stolen or used by another person(s), they will provide you with the details from their fraud Department and how to obtain a police report to notify the authorities of this incident. It's our understanding that their **************** treats matters like this with the highest priority. We have registered your dispute as potential fraud, suspended collection activity and will wait for the retailer to update us accordingly.
    Sincerely,
    National Medical Administrators, Inc.

    Customer Answer

    Date: 02/10/2023

     
    Complaint: 19374694

    I am rejecting this response because:

    I have never heard of ******************** never received a bill from ******************** never purchased anything from *******************.  I tried looking up the company, can't find any information also, from other complaints on the BBB, everyone seems to get a collections notice for the same amount. $139.97.  Also, I have never heard of a company in which you purchase something and don't pay for it and get billed later. 

    This is a scam and I refuse to have to waste my time defending myself against this fraudulent scam. I do feel bad for the people that think this is legit and pay these companies. 

    Both National Medical Administrators *** and ******************* SA needs to be investigated for fraud. 

    Sincerely,

    ******************

    Business Response

    Date: 02/10/2023

    Thank you for your follow up. The products purchased from the Retailer are identified by name in the commercial Validation notices that you have confirmed receiving in your prior correspondence. You have already indicated that you do not wish to speak with us and we are unable to provide any specific information information on your accounts in this forum in order to protect your privacy. You will need to speak with the retailer directly. or follow the instructions on the notices and we will be happy to respond in writing. We are unable to help you further.

    Customer Answer

    Date: 02/15/2023

     
    Complaint: 19374694

    I am rejecting this response because:
    This is ridiculous. Contact the retailer? What retailer I never bought anything! I will seek legal advise now. These new scams have to be put to  stop  

    Sincerely,

    ******************

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a free bottle of male energy and enhancement gummies just had to pay for the free shipment which was **** from king ***** gummies. The next week they charged my card ***** I called the company and said why are you charging my card? They said that I wanted the prescription. I said no I don't. They said they will return my money that it would take 5 to 10 business days. Never got my money back and now this collection company has been harassing me for ****** dollars. I've never signed any agreement. I just simply got the one free bottle.

    Business Response

    Date: 02/08/2023

    Thank you for your correspondence. Please be advised that National Medical Administrators **** is not affiliated with the retailer in ownership or management. It was clear from your call to our office on Feb 6 at 11:21 am that you had an issue with the retailers purchase and invoicing process. We are not able to provide any of those transactional details in this type of format without compromising consumer privacy. Based on a review of the call our Agent was not afforded the opportunity to provide you those details at that time either. As a result of that, we have returned your account to the retailer and requested that the BBB forward your correspondence to the retailer to provide you that information about your outstanding invoice with them.

    Sincerely

    National Medical Administrators Inc

    Customer Answer

    Date: 02/09/2023

     
    Complaint: 19340358

    I am rejecting this response because:
    They are running a scam online with king ********************************************************

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    National Medical contacted me alleging I had purchased a product from Interbrand that shipped to an address across the street from me, and was reported to collections. About 2 months before I received this call, a neighbor from across the street walked a package over to my house that contained a bottle of supplements, "Rhino ***** that I had not ordered but was addressed to my name but to my neighbors address. I contacted sender and told them I had not ordered this. It was difficult to find their phone number because there was nothing in the package except a receipt with no other data. The person asked if someone in my household may have ordered it and I responded "the only other person in my household was my 11 year old son". He asked me to hold for a minute, and when he returned, he said "we are very sorry" and asked me to "return the product for a refund". I said I had "no knowledge of who ordered this let alone who paid for it, but would ask my 11 yr old son if he had ordered it and would return the product if they paid for shipping". He put me on hold to get "an RMA number", but when he came back on the phone, he said "I apologize for the inconvenience. Please go ahead and discard the product and I will notate your account", then just hung up on me before I could respond. But it doesn't end there. A short time later, I received a call from National Medical stating it was sent to collections! I obtained their mailing address and sent them a certified letter requesting that they validate the debt with the original creditor and provide me with the validation documents. They ignored this request and continued to call me even after I sent a "cease & desist" request via fax and certified mail. I am preparing to *** the collection agency and Interbrand for violating the ********* Act. There are many similar complaints posted to the BBB that could escalate this to a class action if you wish to share your details to the attorney handling this matter. Please email

    Business Response

    Date: 01/26/2023

    Thank you for your correspondence. Please be advised that National Medical Administrators, Inc. Is a licensed third party collection agency and not affiliated with the retailer in management or ownership. We have reviewed the consumers email in detail and as a result, have returned this account to the retailer as a dispute since the information he provided does not match what the retailer has sent to us. While we cannot provide transactional details in this forum, we can advise that the retailer has confirmed that two orders were shipped  (30 days apart) to the consumer with **** confirmation to the same address that the consumer indicated that he had received the validation letter. We have reviewed our verification/registered mail logs and found no record of receiving any debt verification requests from him. Those records are digitized and systemically logged. If the consumer can provide the signed **** certification card, please forward a copy. A review of the phone records show only one call on January 25 at 1:55pm where he confirmed receipt of our validation letter but indicated the address was not his. Because of these discrepancies, we recommend that the consumer reach out to the retailer directly to resolve this matter.

    Sincerely

    National Medical Administrators, Inc.

National Medical Administrators, Inc. is NOT a BBB Accredited Business.

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