Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 159 total complaints in the last 3 years.
- 78 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since you are the parent company for ******************* i am filing a complaint as I feel that I have been wronged in *** in approving a partial claim #****** dated 11/28/2023. My policy number is VSC02024181. The issue at hand is the verbiage in my powertrain warranty wherein I had an actuator fail in my left front hub. The actuator engages the gear to the front axle when selected 4-wheel drive options through a vacuum operated system on my truck. The Locking Hub Mechanisms is called out on the warranty page under the Drive Axle Assembly heading. Mechanisms is plural meaning there are several parts that make up the locking hub assembly. The actuator and the hub are part of the assembly and should be covered parts and just because they are not listed individually does not mean they should be excluded. I tried at least four times to explain this to the *** claims department to no avail. I am seeking full re-imbursement for this part of the claim from APCO or *** as it has been a nightmare working with ***. Copies of all paperwork are included in my submission.
Business Response
Date: 02/01/2024
Good morning-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,Claims Department
Initial Complaint
Date:01/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to take my car to get fixed and easy care was the warranty company. They sent the dealership an engine and it didnt work so they had to send another one. All this took almost 4 months to get done. I had to pay out of pocket for a rental car almost ******* and they are only paying me back ****** dollars for it. 3 months later I still dont have the reimbursement check and now they have to do an inquiry to see if it was cashed to send out another one. Told it would take **** business days to check on that. Here I am 15 days later and still no answer. Every time I call I get a different answer Crazy to me Im out almost ****** dollars because of this warranty company.Business Response
Date: 01/22/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have the highest level of warranty and I honestly don't know why I even wasted my money. The warranty is completely useless. DO NOT get a warranty through this company. When my car randomly broke down I took it to get diagnosed, and they are refusing to refund the diagnosis charge. The part that needs fixed is inside the engine therefore Easycare told the repair shop that they would need to tear the engine down before they could approve the claim AT MY EXPENSE and there is no guarantee that the claim would be approved. The repair shop straight up told me they have worked with this company many times and that they will do everything to deny the claim such as my oil being low and dark. My oil was low and dark because of the part that needed replaced caused an oil leak. It is completely unethical to require an engine teardown at my expense. I understand that IF the claim was approved the expense would be covered but as a standard consumer, it is not logical to do a tear down which would cost thousands of dollars for it to likely not even be approved. The risk is not worth it. I did have a phone call with them about at least reimbursing my diagnosis charge, which I thought was more than fair but the woman on the phone said they could not do so. It is very disappointing. I am planning on filing a complaint with my State's ************************* as well if we can not reach a resolution.Business Response
Date: 01/22/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2015 ************* E-350 in Feb of 2021 from ****************************. Included in the purchase was a *** policy from EasyCare which cost me $795. The function of this policy is-- according to Easycare's website-- protecting me from large out-of-pocket expenses when there's a "gap" between and insurance settlement and the loan amount on the car. The website goes on the claim that Easycare will cover up to $50000 of "gap" and up to 150% of the vehicle's value.My car was unfortunately damaged in an accident back in the summer of 2023, and my insurance company considered the car a total loss. I received a settlement check from my insurance company, and I subsequently contacted EasyCare regarding my *** policy.Fortunately-- the amount of the *** was nowhere near $50000 and nowhere near 150% of the car's value. Amount of the *** was $1530.43. I submitted all the requested information on Sept 7 and received no reply for several weeks. I finally contacted the business manager at **************************** for help, and he agreed he would try to get some type of response from EasyCare. I eventually got a response from EasyCare on Sept 26 telling me that an adjuster (*******************************) was processing my claim. I'm not sure if I was ever able to completely verify that; the phone number she'd list on her emails is ************. However, whenever I called that number and asked for *******************************, the individual answering the phone would say "WHO?" After 4 more weeks of delays, frustration, and stress, EasyCare finally issued a check to my lender in the amount of $1163.82-- $366.61 short of the correct amount. I received an email from ***************** claiming that the amount was short because of "excess finance"; however, when I asked her to be more specific and tell me what that means, I got no response.The entire process was severely more difficult than it needed to be, and after all that I'm still left waiting for the rest of my money.Business Response
Date: 01/29/2024
January 23, 2024
BBB of Metro Atlanta, ******, & NE *******
************************************
Suite 900
*******,** 30303
Attention:***********************
Posted using BBB Online Complaint System
Re: Borrower: ***************************
GAP Enrollment: GAPB99C09A
Automobile Protection Corporation [Hereinafter APCO] is in receipt of your correspondence dated January 12, 2024, in connection with a recent request for a waiver of a loan balance under Mr. ************** GAP Deficiency Waiver Addendum.
APCO thanks you for forwarding this inquiry to the EasyCare GAP Claims department.EasyCare GAP Claims will contact the contract holder directly to address this matter.
Sincerely,
******************************
GAP Claims Analyst
Automobile Protection CorporationCustomer Answer
Date: 02/05/2024
Complaint: 21132567
I am rejecting this response because:There has been no response.
Sincerely,
***************************Business Response
Date: 02/15/2024
February 15, 2024
BBB of Metro Atlanta, ******, & NE *******
************************************
Suite 900
*******,** 30303
Attention:***********************
Posted using BBB Online Complaint System
Re: Borrower: ***************************
GAP Enrollment: GAPB99C09A
Automobile Protection Corporation [Hereinafter APCO] is in receipt of your correspondence ,in connection with a recent request for a waiver of a loan balance under Mr.Bertinis GAP Deficiency Waiver Addendum.
APCO thanks you for forwarding this inquiry to the EasyCare GAP Claims department.EasyCare GAP Claims has contacted the customer and explained the disposition and breakdown.
Sincerely,
******************************
GAP Claims Analyst
Automobile Protection CorporationInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I identified a transmission issue with my 2016 Cheverolet Suburban and immediately took it to the dealership on 11/6/2023. There was initially a lot of push back from the warranty company requesting additional information. Easy Care would not agree to allow the dealership to use their transmission that was in stock and guaranteed by GM. Instead, was advised that Easy Care was using their own vendor because the cost was much lower. However, if I wanted to use the dealership's transmission, I would have to pay the additional cost. I personally could not afford that option so was forced to comply with Easy Care. The dealership finally received the transmission and the repairs were completed. I picked up my vehicle on 12/14/2023 to only experience mechanical failure with the transmission within 2 hours. The vehicle immediately went back to the dealership. A second transmission was sent by Easy Care from their vendor. Today 1/11/2024, the dealership has advised that the 2nd transmission sent was also bad as it was slipping. I contacted Easy Care to request to speak with someone in leadership to express my concern. The customer service provided was terrible. The representative continued to talk over me and denied my request to speak with someone in upper management but my concerns would be sent to a Team Lead. We are now at day 67. No resolution and I am now at the mercy of waiting for the vendor to send the 3rd transmission. I also want to add that the warranty company only covers 5 days for rental vehicles with up to $35 per day reimbursement. That's right, you have to cover the additional cost and wait to be reimbursed. The cost of a rental car large enough for my family size (6) is approximately $4,700 per month. Thankfully, the dealership provided me a courtesy vehicle to drive but unfortunately is not large enough for my family. This entire process has been frustrating and nothing short of a burden on my family. Easy Care has yet to show any empathy or concern.Business Response
Date: 01/12/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Initial Complaint
Date:12/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an "Easy Care" ************ extended automobile warranty administered by Automobile Protection Corporation, P.O. Box *****, *******, **. 30356- 8230. **************. *** policy was purchased from a ****** dealer for $2,985.00 upon the purchase of a new ****** Murano on 8/3/2019. *** contract expires 8/2/25 or ******* miles. *** vehicle has ****** miles and has been diagnosed with a transfer case leak after waiting 2 1/2 hours at a ****** dealer on 12/11/2023. Apparently, this is a common problem with a ****** Murano transfer case. After leaving the dealership I received a call from the ****** service representative. *** ****** Rep. said after a long wait on hold that "Easy Care" wants additional info. regarding the leak. *** warranty company now requires that I take the vehicle back to the dealership for another inspection which requires another 2 hour round trip and muti-hour wait. If a ****** dealership sold this policy one might think that "Easy Care" would let ****** dealerships know what they expect to cover the warranty. I would not recommend the "Easy Care" runaround, jump through hoops coverage? at this point. ****** learned.Business Response
Date: 12/12/2023
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Customer Answer
Date: 12/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying on this warranty since 2019 with no missed payments. I needed to utilize the warranty 10/2/23 and it was a horrific experience. The warranty company tried to get my mechanic to completely disassemble my engine and had 3 separate inspections done. I had to rent a car for 6 weeks. The adjuster even went so far as to tell my mechanic they needed to send my engine to a specialty shop for inspection because sending it to a third party would save the warranty company money. Once the engine was finally repaired (this took 6 weeks when it should have taken 1 because of their delaying the repairs), I was told they would cover up to $900 in rentals for all the inconvenience caused, they send me a check for $270 and now I am getting the run around for my remaining reimbursement. I would never work with this company again; I would recommend them solely to my worst enemy.Business Response
Date: 12/06/2023
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Initial Complaint
Date:12/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an extended warranty through this company for my vehicle. They are refusing to fix a an is*** with the vehicle, claiming that I did something wrong. The mistake theyre claiming I made was changing two tires instead of four. There is no way I couldve known this was a problem, and I am willing to work with them in order to come to a reasonable solution. The problem became evident after having something else fixed that rapidly broke again again. I was able to get the garage that did the initial repair to cover the second repair as I agreed with them. It was not their responsibility to cover that. When the problem persisted, I took the vehicle to a dealer to find out the is***, and thats when they said something to do with tires, and they refused to settle my claim. I have sent them a demand letter with my intent to take legal action, but I still would rather just get my vehicle fixed and avoid the courts. If they will repair my vehicle that is all I am looking for in damages if I have to take them to court, then Im going to small claims and Im going to *** for the maximum amount because it has cost me a considerable amount of money as I cant drive that vehicle and I had to purchase another one. All I want is my vehicle fixed . My account number with them is **********Business Response
Date: 12/06/2023
Thank you for forwarding this complaint to Easycare. An Easycare representative will contact the contract holder directly to address this matter.Customer Answer
Date: 12/12/2023
This is just to make sure that too much time doesnt pass before I can tell you the outcome. They did call one time however I couldnt answer at that moment, I have called back each business day since and have not been able to reach the person who called. I will continue to try one time per day this week until I reach him. If I cannot speak to him I will contact you again and let you know before I move forward with legal action. Thank you.Business Response
Date: 12/14/2023
Good afternoon-
Thank you for forwarding this complaint EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,Initial Complaint
Date:11/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been told by my mechanic that the easycare reps have placed him on multiple holds for over 45 mins trying to get a resolution for me. As for my experience when I called and asked about why my turbo isn't covered fully by my warranty because I don't want a refurbished turbo replacing my already faulty device I was told I should have read the terms of service better. Also you should reevaluate your pricing on repairs as they too have increased with inflation. I feel like your warranty is misleading and not fully covering what the customer is promised and this needs to be resolvedBusiness Response
Date: 11/27/2023
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Dept.
Customer Answer
Date: 11/28/2023
Complaint: 20907338
I am rejecting this response because:I am the contract holder and have not received a call addressing my complaints. I'd also like to add that after I placed my complaint I had more issues. 1st your company blatantly avoided covering parts and services that were covered by the contract after the mechanic address that it would need to be changed due to the work. 2nd an associate attempted to talk over me and cut me off multiple times. I believe I had to contact easycare customer support over 10 to try to get this issue resolved and I feel I am still not receiving the full coverage I was sold
Sincerely,
*******************Business Response
Date: 12/01/2023
Good morning-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder again directly to address this matter.
Thank you,Customer Answer
Date: 12/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:11/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2016 Honda Crv is covered by an extended ****** mile warrantee issued by a third party provider: Easy Care. I took my Honda to my local Honda dealer with an engine problem. Honda diagnosed the issue and notified Easy Care of the problem and required repair. Easy Care has gone back to my Honda dealer three time for additional tests and diagnostic. Now they want Honda to completely disassemble the engine and send pictures. They are stonewalling authorization of the repair. Honda states there are no other tests that need to be preformed, based on all Honda Corporate diagnostic policy. Easy Care is trying to wiggle out of their warranty responsibility. Honda has been very helpful, but Easy Care continues to ignore its responsilility.Business Response
Date: 11/21/2023
Good morning-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,
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