Business Profile
Heating and Air Conditioning
Coolray Heating & Air Conditioning
Reviews
This profile includes reviews for Coolray Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 126 Customer Reviews
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Review fromRose C
Date: 06/03/2023
1 starAfter 3 visits in 5 weeks they didnt have the correct diagnosis, yet charged me each time. Blow **************************** (Angies List) came out and had the correct diagnosis and had the unit fixed in less than an hour. Coolray is the worst company to do business with. Im still waiting for ******* from Customer Relations to return my call.
Coolray Heating & Air Conditioning
Date: 06/07/2023
******* with our Customer Relations Team, was in constant contact with Ms. **** email, text and voicemails, we have worked with Ms. over the week and we have reached a resolution with the customer.Review fromCornelia W.
Date: 04/03/2023
1 starI had horrible experience with this company. They really don't deserve one star. I was told that I needed a new unit. I got a second opinion and was advised that my system was working fine. I was never provided with receipt or inspection report by the technician the day of the service. I called the office the next day and a young lady in the office emailed me both documents. After reviewing that documents I was shocked to see that my signature and initials were both forged. I called back to the office and received a received a return call from a manager who apologized and advised that he would follow up with the technician about this situation. Not only is this unethical is it also criminal.Coolray Heating & Air Conditioning
Date: 06/07/2023
Our service manager called and spoke with Ms. this issue was resolved, we apologized to the customer, our tech could not close out the ticket without a signature, He **** a line thru on the **** to close out the call. Our tech's know this is not a practice we allow.Review fromM. L.
Date: 03/24/2023
1 starWe called to have some electrical issues dealt with at our home. The form said it would be $66 for diagnostics and that fee would be waived if they did the work. When the man came out, who by the way was very polite, he said it would be $250 for the diagnostic. We showed the technician the $66 diagnostic paperwork. He called his boss and his boss said he would do it for $225. Since they did not live up to their agreement, I paid the 66 bucks and the technician left. Whoever runs this outfit misrepresents their fees.Coolray Heating & Air Conditioning
Date: 06/07/2023
We have a service fee that is waived with the completed work, If the issue requires a more detailed diagnosis, there could be an addition fee, the customer is told of this prior to any additional diagnosis being made. Also the customer did proceed with the repairs and a portion of the diagnostic fee was put toward the repairs.M. L.
Date: 06/07/2023
This is not true. I did not proceed with the repairs. I paid the coming out fee and asked the tech to kindly leaveReview fromG. M.
Date: 03/22/2023
1 starI had Coolray install a top of the line gas furnace and AC system about 12 years ago in a single-family residence. It's a single-unit 2-zone system sized to expand for a 3rd zone down the road. Well, 12 years later when I contacted them about expanding to that 3rd zone, they tell me that they have no one who even knows how to do that using the pneumatic dampers that they originally installed.They basically had no interest in helping me solve the problem and pretty quickly stopped responding to my calls and emails.I've had to do a lot or research on my own and contacting other HVAC companies. What I learned was that the original system was not designed to supply multiple zones to begin with.Coolray's service to me seemed highly irresponsible and unprofessional. I would not engage this outfit for any future work for myself or anyone else.Coolray Heating & Air Conditioning
Date: 06/07/2023
We installed a system in 2012, we installed a zone system at the same time, zone systems are designed to last 5 to 7 years, we quoted to replace the zoning with a new zoning, customer declined. The customer has never completed a maintenance with Coolray since 2012 on the equipment or zoning to help maintain the life of the equipment.G. M.
Date: 06/07/2023
5-7 years?!? Really? What a joke.Youre missing the point. My existing system was working fine. Theres no issue of maintenance or the lack of.The issue is that you told me that you have no knowledge or expertise to add another zone onto the existing system that you sold me for that purpose just 12 years earlier.I declined your proposal because it did not meet my needs. My multiple attempts to contact you to explore more suitable solutions were met with silence.Review fromricardo p
Date: 02/03/2023
1 starI went to ********** and asked about furnace issue that I thought I was having. The lady there was very helpful and put me through this company. The next day the lady from ********** had to patch me through them because they "called several times until they found out they had the wrong number". The guy from Coolray told me someone would come but did not happen. Later someone called me and told me that they would come but will charge $80 for inspection, I agreed but still no one came. After 1 month from my original visit to ********** someone called me about my request and I stated what happened and I was told that according to ********** they can't charge for an inspection, and she said that she would contact them. I got an email today with the following: "We are trying to reach you about your recent service request made through The **********. You can reach us at XXX-XXX-XXXX. We look forward to speaking with you! "So a request for over a month ago is called "recent service request" and I am still supposed to reach out to them?.One can only wonder what would happen if I've decided to use their services.Coolray Heating & Air Conditioning
Date: 06/16/2023
I am very sorry to hear about this experience, we attempt to contact every customer as quickly as we can.Review fromKenneth B
Date: 01/23/2023
1 starBeware Of Cool ********* recently had a situation where my heat pump was not working on a Wednesday. I called Cool Ray. They sent someone out to investigate my problem. It was diagnosed as a failed blower. As the guy was figuring out how much it would cost me to replace the blower he mentioned, he doesnt know if the motor was bad or not and would not know until he replaced the blower.He left and we were waiting on the new blower. I had called to check the status of the new blower but it was not in yet. On Friday I was told their supplier received their shipment about 2:00pm.Monday morning, they called about 8:00am and said they were coming to replace my blower. This meant they had the necessary material to fix my blower on Friday afternoon. Even though they offer ***************** they refused to come Friday and do the repairs. The weekend forecast was for nighttime temperatures to be in the mid to low **************************************************************************************************** summary:The initial inspection failed to find the motor shaft was loose. When inspecting the blower, the guy was inches from the motor shaft and had he checked he would have found out I needed a new motor and a blower. The blower is attached to the motor shaft and he should have checked it then, not wait to see if the motor was bad after installing a new blowerReview fromCathy H
Date: 01/06/2023
5 stars*** and *****. We have been impressed by each employee we have met and dealt with! Their telephone customer service was wonderful. ***** our service tech was informative and so pleasant to work with. He recommended we check into replacement instead of repair. The customer comfort gentleman was great and gave us many options! The next day the fanastic four were out and installed a quiet unit that was more efficient!! If you should ever need help on your Hvac...call Coolray..you won't be disappointed:)Review fromKimberly O
Date: 12/04/2022
1 starThis company came to my house and said I need a blower motor! Gave me a invoice had $3600 for blower motor! I told my brother and ordered a blower motor online for $180! My brother put in and Im back up and running! They are crooks! Paid them $300Coolray Heating & Air Conditioning
Date: 12/29/2022
Good afternoon, ****************, please call the office and ask for *******, we look forward to looking into this for you and see where we can do better in the future.DCoolray Heating & Air Conditioning
Date: 12/29/2022
Good afternoon, ****************, please call the office and ask for *******, we look forward to looking into this for you and see where we can do better in the future.DReview fromJamarcus W.
Date: 09/22/2022
5 stars****** came by & did a maintenance check on my AC unit, he was professional, very well mannered & efficient. He changed my filters, cleaned the air ducts, etc. He was thorough in his work process. 5 stars for sure!Coolray Heating & Air Conditioning
Date: 12/29/2022
Thank you so much for taking the time to leave a review. We appreciate your business.
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