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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,069 total complaints in the last 3 years.
  • 378 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a ding on my credit report for 165 dollars from this company for ************** Ive never had ******* mobile in my life.I spoke to ******* who ran my information and confirmed they have no knowledge of this account.I reached out to this company and they hung up in my face wont answer anymore calls! fraud! This has dropped my credit score for a account not belonging to myself and they refuse to give me answers

    Business Response

    Date: 06/28/2023

    Hello **************,

    Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing ************** in association with a collection claim on account number ********. All communication from our office has been regarding the account. As of June 22, 2023, the account has been closed in our office as fraud and returned to our client as fraud. An account deletion has been processed with the three major credit bureaus to have our account removed from your credit file. You will receive no further communication from our office regarding the account.

    On behalf of Sequium Asset Solutions, LLC, I want to apologize for any inconvenience that this may have caused you.


    Sincerely, ***********************, Compliance Manager

    Customer Answer

    Date: 06/28/2023

     
    Complaint: 20220274

    I am rejecting this response because:

    Sincerely,

    *************************

    Business Response

    Date: 06/29/2023

    Please note that there is no reason as to why you rejected our original response. 

    However, as mentioned before, the account has been closed in our office as fraud and returned to our client as fraud. An account deletion has been processed with the three major credit bureaus to have our account removed from your credit file.

    You will receive no further communication from our office regarding the account.

    If you have additional concerns, you should contact ************** for further assistance. 

    Best regards.

  • Initial Complaint

    Date:06/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******** I do not have a contract with Sequium Asset Solutions, LLC. They did not provide me with the original contact as I requested.

    Business Response

    Date: 06/28/2023

    Good day,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint.Sequium is a debt collector. On February 14, 2023, ******* placed your account ending ***** with Sequium for collection efforts. After thorough review of your complaint, your account will remain in a dispute status as additional documentation has been requested from *******; such documentation will be mailed to the mailing address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account. 

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ATT MOBILITY, I do not have a contact with Sequium Asset Solutions, they did not provide me with the original contact as I requested.

    Business Response

    Date: 06/28/2023

    Good day,

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your AT&T Mobility account ending *****. However, as of June 21, 2023, AT&T Mobility requested the return of your account. As such, your account is now closed with Sequium. Please contact AT&T Mobility directly for further assistance.
    Sequium has submitted a deletion request of the tradeline for this outstanding balance from your credit file. Please note, it may take up to 60 days to reflect the update to your credit report.
    There will be no further communication from our office regarding the account. 

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC

  • Initial Complaint

    Date:06/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lucknerson ****** ******************************************************* ********************** ************ Better Business Bureau Subject: Complaint against Sequium Asset Solutions Dear Sir/Madam,I am writing to file a formal complaint against Sequium Asset Solutions regarding their unjustified action of placing me in collections without any valid basis. I have never engaged in any business transactions with Sequium Asset Solutions nor have I provided them with any form of permission to act on my behalf.I am deeply concerned about the negative impact this unwarranted collection activity has had on my credit history and overall financial well-being. This incident has caused significant distress and inconvenience in my life, as it has affected my ability to obtain credit, secure loans, and even impacted my housing prospects.Furthermore, I have diligently reviewed my credit reports from all major credit bureaus, and I can confirm that there is no legitimate reason for Sequium Asset Solutions to have initiated collection proceedings against me. I have always maintained a good credit history and paid my financial obligations in a timely manner.I request the Better Business Bureau's intervention in this matter to ensure that Sequium Asset Solutions is held accountable for their actions. I kindly ask that you investigate this complaint thoroughly and take appropriate measures to rectify the situation.In light of the circumstances, I expect the following actions to be taken:1.Immediate removal of any negative remarks or collection accounts related to Sequium Asset Solutions from my credit reports with all major credit bureaus.2.A formal apology from Sequium Asset Solutions for their unwarranted collection activity and the distress it has caused.3.An assurance that Sequium Asset Solutions will not engage in such unethical practices in the future and will establish measures to prevent similar incidents from occurring.

    Business Response

    Date: 06/28/2023

    Good day,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint.Sequium is a debt collector. On April 6, 2023, AT&T U-Verse placed your account ending ***** with Sequium for collection efforts. On April 14, 2023, Sequium mailed to you the initial demand notice advising of your rights as it relates to this debt. After thorough review of your complaint, your account will remain in a dispute status as additional documentation has been requested from AT&T U-Verse; such documentation will be e-mailed to the e-mail address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account. 

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ATT U VERSE I do not have a contact with SEQUIUM ASSET SOLUTION They did not provide me with the original contact as requested

    Business Response

    Date: 06/26/2023

    Good day,

    Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing AT&T U-Verse in association with a collection claim on original account number ending in *****. Your account was placed with Sequium for collections on February 20, 2023. Please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:06/19/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions, LLC. I do not have a contract with Sequium Asset Solutions, LLC. They did not provide me with the original contract as requested.I never signed a contact with this company or entity 15 U.S.C ****b section 602 A. States I have the right to privacy.15 U.S.C Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C.

    Business Response

    Date: 06/28/2023

    Good day,

    Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing AT&T U-Verse in association with a collection claim on original account number ending in *****. After thorough review of your complaint, please be advised that upon receipt of your account with our office, as required by the ****** on April 17,2023, Sequium sent to the address on file the initial demand letter advising you of your rights under the ****** The ***** permits debt collectors to communicate with consumers in an attempt to collect a debt. This is in accordance with the Regulation F requirements. As such, Sequium Asset Solutions, LLC has not violated the requirements set forth in the ****** Based upon receipt of your complaint here, your account has been placed on a dispute status. Sequium will provide you with validation of this debt, during this time collection activity will cease providing you time to receive and review the validation of the debt.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:06/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******** I do not have a contract with this collection agency. They did not provide me with the original contract I requested.

    Business Response

    Date: 06/26/2023

    Good day,

    Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing ******* in association with a collection claim on original account number ending in *****. Your account was placed with Sequium for collections on August 23,2022. Please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt.

    Thanks,

    Kala Parks 

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:06/18/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never had any type of account with this place and now it's a collection on my Experian credit report. This is not my responsibility

    Business Response

    Date: 06/23/2023

    Good day,
    Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing ******* Communications in association with a collection claim on original account number ending in *****. Your account was placed with Sequium for collections on September 9,2022. Please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

    Customer Answer

    Date: 06/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:06/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit went from the 700's to 584 because this company filed a collection incident against my credit. I have no idea what the collection amount consists of and plan to seek legal counsel if this isn't taken off my credit report. I have never been contacted by mail or phone and do not have any late balances.

    Business Response

    Date: 06/23/2023

    Good day,

    On June23,2023, the account was closed in our office and returned to our client. You will have to contact DirecTV directly for further assistance.
    A deletion of the account will be processed to remove the account information from your credit file.
    Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
    There will be no further communication from our office regarding the account.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

     

    Customer Answer

    Date: 06/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************************************

  • Initial Complaint

    Date:06/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ATT U Verse, I do not have a contract with Sequium Asset Solutions, LLC,, they did not provide me with the original contract as I requested

    Business Response

    Date: 06/23/2023

    Good day,

    Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing AT&T U-Verse in association with a collection claim on original account number ending in *****. Your account was placed with Sequium for collections on April 12,2023. Please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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