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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,083 total complaints in the last 3 years.
  • 349 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLC. I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 09/30/2024

    Dear ****** *******,    

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On February 23, 2024, ******* placed your account ending 1225 with Sequium for collection efforts with a balance of $1, ******. On February 24, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e- mailed to you the model validation letter advising of your rights as it relates to the email address ********************************.  

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I happen to look on my credit and I see something was opened in April this year and now its on my credit. I dont remember this and nor do I ever remember doing any business with this creditor

    Business Response

    Date: 09/30/2024


    Dear ******* ******,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On April 8, 2024, ************** placed your account ending 3972 with Sequium for collection efforts with a balance of $3,450.11. On April 10, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to the mailing address ********************************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from **************; such documentation will be mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:09/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am NOT LIABLE for this **** with ************************** I Dont have a Contract with this ***************** named Sequium Asset Solutions Debt collection or Sequium Asset Solutions, LLC. They DID NOT Provide me with the ORIGINAL Contract as I Requested.

    Business Response

    Date: 09/30/2024

    Dear ******* *****,   

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 3, 2023, ************** placed your account ending 0269 with Sequium for collection efforts with a balance of $447.45. On September 5, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    In response to your online dispute received on August 23, 2024, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im making a complaint about ****** ****** company, program for *** DSS. I finished the programs certificate on May *******. Signed up of the program 2/22/2023. According to the contract I was suppose to get my resume reviewed and interview prep. I was assigned a coach her name was ******** *******. My coach will answer any question I had. I messaged the coach that I have completed the course on 5/10/23 and asked her will I get my resume review? My coach stated that my resume will be looked at I would have to get accepted into the internship program. I also reminded her that my cousin and brother didnt join the internship program got interview prep and resume reviewed. Ms. ******* responded 5/15/23 I will take a look at the contract, but resume used to be reviewed before internship in the past but that has changed a while back. I just watched my money go down the drain and continue to go down the drain because I am stuck paying. I told her i dont want to have anything to do with the program. The program was suppose to help me start a new career so I can support my family. Going through the course ****** ****** uploaded the *** DSS pdf file read then paraphrased what he just read. No actual demonstration. The company FALSE promises that in 90 days that i will get a high paying job, & I didnt need any IT experience. The recruiter that bought me on **** ******* told me I didnt need any IT experience to join the program. The cost for the program is 9,****** last payment was September ******* because I was not working my doctor put me out of work because I had a high risk pregnancy and wasnt able to afford those payments. I didnt understand why some were paying 15k-35k when we were all receiving the same assignments. I was paying for a program that did not benefit me down the line and I had no understanding how to perform in the real world. Total cost out of pocket before stop paying ******** 8 months of payment.

    Business Response

    Date: 09/26/2024

    Dear ********* *****,    

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October September 7, 2024, ****************************** placed your account ending 2286 with Sequium for collection efforts with a balance of $9,207.032. On September 9, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************************

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of ******************************. Your account was placed with our office to collect a debt due to them, and you will have to contact them directly to discuss a refund on your account.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from *****************************; such documentation will be mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 09/26/2024

     
    Complaint: 22323806

    I am rejecting this response because:

    I was scammed, and the debt is fraudulent. I am still waiting for documentation from ****************************** to fully understand the debt and confirm its legitimacy.
    I do not feel the issue is resolved until the company or original creditor addresses my concerns regarding the fraud. I would like to have this debt completely eliminated. 

    Sincerely,

    ********* *****

  • Initial Complaint

    Date:09/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with ********. I do not have a contract with Sequium Assets *************. They did not provide me with a copy of the original contract as I requested.

    Business Response

    Date: 09/26/2024

    Dear **** *******,   

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 13, 2023, ******* placed your account ending 6028 with Sequium for collection efforts with a balance of $715.82. On October *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ****************************.

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of *******. Your account was placed with our office to collect a debt due to them.

    However, as of April 12, 2024, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:09/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with the collection agency Sequium Asset Solutions LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/26/2024

    Dear ***** ****,    

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 6, 2024, ********************** placed your account ending 1709 with Sequium for collection efforts with a balance of $165.00. On July 7, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of **********************. Your account was placed with our office to collect a debt due to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from **********************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:09/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******* wireless. I do not have a contract with Sequium Asset Solutions, LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 09/26/2024

    Dear ******* ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June 27, 2024, **************** placed your account ending 0001 with Sequium for collection efforts with a balance of $1,473.04. On June 28, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ****************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from ******* wireless. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of ****************. Please contact Verizons recovery department at ************** if you have any questions regarding their credit reporting practices.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:09/21/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not Liable for this debt with Sequium Asset Solutions, I do not have a contract with Sequium Asset Solution, they did not provide me with the original contract as i requested

    Business Response

    Date: 09/26/2024

    Dear ******* ****,    

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 18, 2023, ********************** placed your account ending 1565 with Sequium for collection efforts with a balance of $239.24.On December 23, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of **********************. Your account was placed with our office to collect a debt due to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from **********************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


    Customer Answer

    Date: 09/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:09/20/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ATT U-VERSE and do not have a contract with SEQUIUM ASSET SOLUTION. They do not provide me with the orginial contract as resquested.

    Business Response

    Date: 09/26/2024

    Dear ***** ********,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On January 2, 2024, AT&T U-Verse placed your account ending 3953 with Sequium for collection efforts with a balance of $318.76. On January 3, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************************.

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

    However, as of July 1, 2024, AT&T U-Verse requested the return of your account. As such, your account is now closed with Sequium.Please contact AT&T U-Verse directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 09/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:09/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******** I do not have a contract with SEQUIUM ASSET SOLUTI they did not provide me with the original contract as i requested.

    Business Response

    Date: 09/24/2024

    Dear ******* **** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 10, 2024, ******* placed your account ending 4525 with Sequium for collection efforts with a balance of $634.72. On July 12, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.
    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at **************] if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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