We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Riverside Ford-Lincoln
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered am F-150 *********. The truck that got delivered to Riverside Ford was sold to somebody else, but Ford thinks it was sold to me. I've tried calling and emailing, but it is always a salesperson that talks to me about trying to sell me a car, not about my actual problem. I need the $600 deposited for the truck refunded.

    Business Response

    Date: 12/12/2023

    Thank you for taking my call so that we are able to resolve this. 
    I have submitted a check request for your refund of $600.00. It will be in the mail today or tomorrow. 
    With regard to the sale of the truck. We have sold it to a resident of ********** **. 
    it was properly reported, titled and registered in the customers name and address which I personally verified in our reporting system with Ford. 
     I think the information you viewed, may be the order history record which would still have the vin and your name attached as you were the original intended final owner.  This is normal and in no way should imply ownership on your behalf. 
    please feel free to reach out to me if you have further concerns. 
    Thank you again for letting us know about this so we could resolve it for you. 
    My sincerest apologies for any inconvenience we may have caused. 

    Kevin F******
    ************

    Customer Answer

    Date: 12/27/2023



    Better Business Bureau:


    I have not yet received the refund, but once it is received I will be fully satisfied.  



    Sincerely,



    ***** ******

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a Ford car under extended warranty. The car was taken in January for a major issue. It took over a month to repair. It took repeated calls to the service center to get any answers on the status. We got the car back and still had major issues (still under warranty). It has been another month with only one communication this month. They have given us no timeline for when we can get it back.

    Business Response

    Date: 02/20/2023

    We have made contact with the customer and resolved this issue.

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Quarter panel part priced at 2600 from Riverside Lincoln ford. I was speaking to Tristian and he was the one that was in contact with me and my body shop. Before purchasing the part, I had my body shop confirm that it was indeed the part. When I got the confirmation I contacted Tristian back. I asked him to send pictures to my shop before it leaves and I paid him for the part. He told me it was in good condition and said he would email them over. A few days later my body shop contacted me saying that the part came and that it was damaged. I asked my shop if Tristian had sent the photos that he had taken before it left, I was told no. I contacted Riverside and spoke to Tristian and he sent me the photos showing the damage that was on the part when it left. He didn't make me or my body shop aware of the damage before I paid for the part so he said he would speak to his manager and see if they could cover the cost of the damage. Since that conversation Tristian have blocked me. They won't answer the body shop or my calls. At this point imma need something done because the damage to the part totals almost 500 dollars.

    The remedy that I need is the amount to cover the damages of the part or a replacement part.

    Business Response

    Date: 10/10/2022

    Business Response /* (1000, 5, 2022/10/07) */
    Tristian forgot to tell me about this part being damaged and what we needed to do to fix this issue. Today October the **** I called the body shop that the part was sent to and asked exactly how much the shop needed to cover the damages to the part. ********* body shop said 350.00 is the price for the repairs. We gave credit back to the customer's credit card today and I also emailed a copy to ********* body shop. I called the customer who was paying for the repair, and we agreed that the credit was done. He is now waiting for it to show up on his bank information. I believe everything is taken care of. ********* body shop's phone number is********************* ******** who purchased this panel was called at telephone number ************* Thank you.


    Consumer Response /* (2000, 7, 2022/10/10) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Since first filing this complaint I've gotten in touch with Adam. He has been a big help. He remedied the situation for me. Thank you.

Riverside Ford-Lincoln is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.