At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 2089 Riverside Dr, Macon, GA 31204-2049
- BBB File Opened:
- 5/11/1990
- Years in Business:
- 55
- Business Started:
- 8/15/1968
- Business Incorporated:
- 4/5/2007
- Accredited Since:
- 2/21/1995
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Riverside Ford, Lincoln
- Riverside Ford, Inc.
- Hours of Operation
Primary
- M:
- 9:00 AM - 8:30 PM
- T:
- 9:00 AM - 8:30 PM
- W:
- 9:00 AM - 8:30 PM
- Th:
- 9:00 AM - 8:30 PM
- F:
- 9:00 AM - 8:30 PM
- Sa:
- 9:00 AM - 6:00 PM
- Business Management
- Mr. Kevin Franchi, General Sales Manager
- Contact Information
Customer Contact
- Mr. Kevin Franchi, General Sales Manager
- Additional Contact Information
Fax Numbers
- (478) 752-7850Primary Fax
Phone Numbers
- (877) 750-0590Other Phone
- (478) 464-2930Other Phone
- (478) 752-7850
Customer Complaints
8 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
A Poole
05/23/2023
Riverside Ford-Lincoln Response
05/24/2023
Amber: This is the email I sent you yesterday. I have called you two times, responded to your Facebook post (you have since hidden the post from me) and emailed you twice. You have not responded to anything.
Amber,
I've called you a couple times as well as emailed
you about an incident at Riverside Ford yesterday. We both know there is a lot
more to the story than your post on Facebook leads people to believe. You paid
for a basic and simple oil change and no other services were performed, but we
did recommended tires. Your truck is heavily modified and has parts that have
been cut out as well as added. The “damage” you're referring to is not damage
that could have been done here. We did not encounter anything in relation to
your A/C, but whoever modified the truck could have when they cut the bumper,
removed the parts that protect the undercarriage from road hazards, and removed
the active shutters. An aftermarket turbo intercooler was added as well. The
issues were shown to your friend, who proceeded to become verbally aggressive
towards everyone he encountered. Derogatory and abusive language on his part is
why he was asked to leave. We don’t have to tolerate abusive and offensive
language. We even offered to tell you what was wrong with the truck, at no
charge to you. As for the claim that we damaged it on purpose, that's absurd.
That is false and unappreciated. We wouldn't even be able to repair it because
it is so far from factory standards. I consider your Facebook post to be
defamatory – I can no longer see it, but I do have a screenshot of it.
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