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          Riverside Ford-Lincoln has 1 locations, listed below.

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            Business ProfileforRiverside Ford-Lincoln

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/21/1995

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers new & used automobiles, parts, service, body shop, rentals.

            Business Details

            BBB File Opened:
            5/11/1990
            Years in Business:
            55
            Business Started:
            8/15/1968
            Business Incorporated:
            4/5/2007
            Accredited Since:
            2/21/1995
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Riverside Ford, Lincoln
            • Riverside Ford, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:30 PM
            T:
            9:00 AM - 8:30 PM
            W:
            9:00 AM - 8:30 PM
            Th:
            9:00 AM - 8:30 PM
            F:
            9:00 AM - 8:30 PM
            Sa:
            9:00 AM - 6:00 PM
            Business Management
            • Mr. Kevin Franchi, General Sales Manager
            Contact Information

            Customer Contact

            • Mr. Kevin Franchi, General Sales Manager
            Additional Contact Information

            Fax Numbers

            • (478) 752-7850
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/12/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I pre-ordered am F-150 *********. The truck that got delivered to Riverside Ford was sold to somebody else, but Ford thinks it was sold to me. I've tried calling and emailing, but it is always a salesperson that talks to me about trying to sell me a car, not about my actual problem. I need the $600 deposited for the truck refunded.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            A Poole

            05/23/2023

            The worst place you could ever take your car or truck to. Wouldn't give them even a 1 star but i had to select something.

            Riverside Ford-Lincoln Response

            05/24/2023

            Amber: This is the email I sent you yesterday. I have called you two times, responded to your Facebook post (you have since hidden the post from me) and emailed you twice. You have not responded to anything. 

            Amber,

            I've called you a couple times as well as emailed you about an incident at Riverside Ford yesterday. We both know there is a lot more to the story than your post on Facebook leads people to believe. You paid for a basic and simple oil change and no other services were performed, but we did recommended tires. Your truck is heavily modified and has parts that have been cut out as well as added. The “damage” you're referring to is not damage that could have been done here. We did not encounter anything in relation to your A/C, but whoever modified the truck could have when they cut the bumper, removed the parts that protect the undercarriage from road hazards, and removed the active shutters. An aftermarket turbo intercooler was added as well. The issues were shown to your friend, who proceeded to become verbally aggressive towards everyone he encountered. Derogatory and abusive language on his part is why he was asked to leave. We don’t have to tolerate abusive and offensive language. We even offered to tell you what was wrong with the truck, at no charge to you. As for the claim that we damaged it on purpose, that's absurd. That is false and unappreciated. We wouldn't even be able to repair it because it is so far from factory standards. I consider your Facebook post to be defamatory – I can no longer see it, but I do have a screenshot of it.

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

            BBB Reports On

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