Reviews

This profile includes reviews for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
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  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

Review Details

• Review fromYolanda R

  Date: 10/17/2022

  1 star
  Company does not fulfill their part of the contract. The chemicals they use do not work. Workers do not notify you when coming to the house as instructed. Wanting to collect from you for canceling the contract. Even though they do not do what promised. I have read alot of complaints regarding this company's bad service. Threre should be away to stop them from scamming other people.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for sharing your feedback, and I deeply apologize for the inconvenience and frustration youve experienced. I understand your concerns and sincerely regret that our services have not met your expectations.Please allow me to address the issues youve raised:Service Effectiveness: Im truly sorry to hear that the treatments weve provided havent been effective. This is certainly not the level of service we strive for. I would like to investigate your specific situation further to determine why the chemicals didnt work as expected and to offer a solution, whether that involves reapplication or other options.Notification of Visits: We aim to keep our customers informed by notifying them before we arrive at their property. I apologize if this did not occur as expected. I will ensure that our team reviews and adheres to the proper communication protocols moving forward.Cancellation Concerns: I understand that youre upset about the cancellation process. If you were charged incorrectly or if you feel youve been treated unfairly, I am more than happy to review your account and work toward a resolution. We want to ensure that you are not charged for services that were not delivered as promised.General Experience: I regret that your overall experience with our company has been negative. Please know that we take complaints like yours seriously, as our goal is always to provide high-quality service and customer satisfaction. I will personally look into your account to ensure this is addressed properly.We genuinely appreciate your feedback, as it helps us identify areas for improvement. If you would be willing to share your account details, I will make it a priority to investigate and rectify any issues youve encountered. Once again, I apologize for the frustrations youve faced, and Im committed to resolving this issue in a fair and timely manner.

• Review fromCarol R

  Date: 10/12/2022

  1 star
  We have used Anthem pest for almost 18 months. Twice in the past 4 months the tech LEFT MY GATE OPEN upon leaving! Both times my dogs got out and we had to frantically **** them down. We called after the first time and warned them if it ever happened again we would terminate service. It happened again yesterday and dogs got out. Contacted them and terminated service and today they charged me $160 for term of svc!!!!UNACCEPTABLE on every level! If you value your pets and property DO NOT USE THIS careless company!
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  I sincerely apologize for the serious oversight and the distress it has caused you and your pets. I completely understand how frustrating and unacceptable it is to have your gate left open, especially when it puts your dogs in harm's way. I am deeply sorry for the inconvenience and anxiety this has caused, and I understand why youve decided to terminate our service.Please know that this is not reflective of the standard of care we expect from our team, and I will be addressing this matter directly with our technicians to ensure they are more attentive when completing their work. We truly regret that this issue happened not once, but twice, despite you having already communicated your concerns.Regarding the termination fee, I apologize for the misunderstanding. I realize that this situation has left you feeling upset, and I want to assure you that I will personally look into this charge and do everything I can to rectify it. Our goal is to provide great service, and I understand that your experience has been far from that.Your feedback is incredibly important, and I will use it to improve our processes moving forward. I am committed to resolving this to your satisfaction, so please feel free to reach out directly if youd like to discuss this further.Again, Im truly sorry for the frustration and inconvenience this has caused. We appreciate you giving us the opportunity to address this.

• Review fromErica A

  Date: 10/01/2022

  1 star
  Scam - This is the email after 2nd direct complaint- I have called and some with **** but would like to send it in writing this service was not completely as described. I have completed the survey sent. I am requesting a full refund if services. When signing up for services I explained I only needed to treat the fleas in the yard. That was my only concern. I even started that we were fine with the wasps and spiders outside. - I alerted you over a week ago that the service as not had any impact on the fleas in the yard. If anything the problem has worsened. The solution at this time was to schedule another service. I agreed to this after some discussion and disagreement. Why is the solution to do the same thing you have already done. I stated then if it did not work I should not be required to continue to pay because your company cannot do what you say you provide. - today the tech comes out. Your company sent this tech to treat for fleas. When the tech came he text to say he was here. I told him we would keep the dogs in. After a while he got out and tapped on the roof with a yellow pole. Then walked around the side. Then went to his truck and left. He never even entered the back yard. He never went all the way to the end of the front yard.This is my opinion- if you have been given an opportunity twice to correct it and proven that you cant then you have failed your contract. I should not be charged because you have not provided service. Secondly, I should not be charged $294 because I want out of this situation! You cannot be trusted to complete services without supervision. I should not have to supervise your companies employees to provide what your company pledged to provide. Please let me know if you have any questions at all. My expectation is to be reimbursed for all services and released from contract. I am requesting a written reply to this for documentation. Im happy to send text messages if needed as well for verification.
  

  Anthem Pest Control, LLC

  Date: 03/07/2025

  Thank you for reaching out and providing your detailed feedback. I sincerely apologize for the frustration and disappointment you've experienced with our service. Its clear that we did not meet your expectations, and I understand your concerns regarding the treatment of the flea issue and the way this situation has been ********** like to address the concerns you've raised regarding the services provided. When you initially signed up for our service, I understand that your primary concern was the fleas in your yard, and that you were fine with not addressing the wasps or spiders. I apologize if the service provided did not address your flea issue effectively, and I completely understand how frustrating it must be to see the problem worsen after our initial treatment. Our goal is to provide effective solutions, and it appears we have fallen short.I also deeply regret the technician's failure to thoroughly complete the service as promised. Based on your description, it seems that the treatment was incomplete, and that is certainly not the standard of service we strive for. I completely understand your frustration with needing to supervise the service to ensure it was done correctly, and I agree that it should never come to that. We take this feedback seriously and will investigate this matter to prevent similar situations from happening in the future.Regarding the cancellation and refund request, I apologize for the misunderstanding regarding the terms of the contract. While we do have a contract in place that outlines specific terms for cancellation, I want to ensure we resolve this matter to your satisfaction. I will personally review your account to verify the charges and explore how we can address your concerns, including a possible refund for services that were not properly rendered.Please rest assured, we take your feedback seriously and are committed to improving our service. I will work with you directly to come to a fair resolution. If you can provide me with your account information, Ill review everything thoroughly and respond promptly.Once again, I apologize for the inconvenience, and I truly appreciate your patience as we work toward a solution.