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Rock solid cargo has 1 locations, listed below.

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    Business ProfileforRock solid cargo

    Transporting Trailers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1100 Thompson Dr, Douglas, GA 31535-5936
    BBB File Opened:
    5/18/2018
    Business Management
    • Mr. Tony Wright, President/General Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I ordered a trailer built by ROCK SOLID CARGO from STEW’s TRAILERS. It’s 24x8.5 with extended Vnose The front pulldown door with the black out package costing me almost $15,000. This trailer is completely unacceptable the supports that are in the sidewalls two support the roof and structure of the trailer are all different lengths and a 90% of them do not support the roof at all they were cut too short multiple inches too short. All of the structural welding is not completed only tacks. The bolts that hold all of the suspension and R barely finger tight ends somebody thought welding the nut on the back side before tightening everything down was a good idea now all of the bolts need to be cut off reinstalled torqued down to specs. All of the flooring where the seams come together are all at different heights causing a tripping hazard. The safety chains were tacked on so bad by tapping them with an adjustable wrench the ring fell off. All of the wiring is ran through all jagged and razor shop metal with no grommet to stop the wiring from chafing and cutting. The trailer is brandnew 10 miles if it’s lucky and the wiring is already starting to art out because of the sharp edges. Multiple screw holes around the top perimeter of the trailer that don’t have any screws in them 2 missed screw holes in the actual roof YES THE ROOF! I use my trailers to transport motorcycles I had put two motorcycles in the nose of the trailer seeing that it was not instructed properly after I had put the two bikes in the nose I try to pull down that front/side door and the door was stuck to the point when I opened it finally pulled away some of the siding because the frame started to twist causing the door to rub against the actual door jam so tight that when I opened it finally it popped and overlap the trailer. I spoke with **** and I did as he asked god quotes both places laughed at me and said this trailer needs to be disassembled and built properly only thing I want is my money back!!
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