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Average of 139 Customer Reviews
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Review fromEphbee B.
Date: 02/05/2025
1 starRIP OFF COMPANY, UNTRUSTWORTHY, STEALS ********** PEOPLES' MONEY.I ordered the service erroneously. I cancelled within days after ordering, never having used their service. They sent a phone when I told them not to. I never opened the box the phone came in. They charged me for the phone, then refused to refund the cost of this phone, or supply return shipping label. I had to call THREE TIMES before they cancelled my service, still refusing to refund me!Each time I was on hold for a hour. Lousy service.
PureTalk
Date: 02/13/2025
Hello, Ephbee! We sincerely apologize for the experience you've had. We understand your frustration with the charges, the phone order, and the difficulty you encountered while trying to cancel your service and get a refund. This is certainly not the level of service we aim to provide, and we're very sorry we fell short of your expectations.
We want to look into this issue immediately. Please contact our **************** team directly at **************. Alternatively, our Support Team is available using the Contact Form at ********************************************** and on ********* Instagram, and X (*******) social media sites for live chat. We value your feedback. We hope you try PureTalk again in the future if we can better suit your wireless needs. -C.H.Review fromWarren M
Date: 12/20/2024
2 starsI switched to Puretalk to save some money. I've had my rate increased with no reason, a tech insist on changing a setting that didn't work,(found solution online) and I cancelled an order for a phone before it shipped but was charged anyway and the phone shipped. In my experience, Puretalk is dishonest and unethical. They claim to honor military vets, but this hasn't been my experience.Update: After filing complaints with Atty ******* in ******* and ******** Puretalk said they would issue full refund. As of today, Dec 20, 2024, they still have not done so. Over 90 days later and they still haven't refunded 100%. I have switched to another carrier and recommend you do the same or don't switch to puretalk to start with. Honesty does not appear to be their policy and they don't honor military veterans.PureTalk
Date: 12/24/2024
Hello, ******! We sincerely apologize for the difficulties you encountered with PureTalk. We understand your frustration and regret any inconvenience this may have caused.
Our records indicate that a refund of $213.99 for your phone was issued on October 2, 2024. Additionally, a shipping fee refund of $17.01 was processed on November 15, 2024.
If you have not yet received these refunds, please do not hesitate to contact our *************************** at **************. We are available to assist you further. - A.M.Review fromMaria C
Date: 12/07/2024
1 starThe monthly cost is definitely affordable, but the service is absolutely HORRIBLE.I called and ordered a NEW phone, along with agreeing to trade in my old one.The phone came in all new packaging, but I noticed scratches on the screen of the "new" phone. A full hour later on the phone with a service **** I was told they did indeed send me a refurbished phone, and now were going to send me a new one like I originally ordered.BUT, because of the time limit on the trade-in with the ************** that Pure Talk works with, I could no longer do the trade. The service *** would do NOTHING to help me with this, so now I'm stuck with my old phone. What a mess it's been. BOTH service ***s were pitiful, AND Pure talk is making me pay the $19.30 to send their refurbished phone back to them when it was their mistake to begin with. Yes, 1 star.PureTalk
Date: 12/23/2024
Hello, *****! We sincerely apologize for the experience youve had with your recent order.
Our goal is to resolve this issue swiftly and to your complete satisfaction. We confirm the device purchased on 11/21/2024 was an open-box device. As the device has been returned, your refund of $856.93 was processed on 12/12/2024. Please allow 5-7 business days for this refund to process and post to your original payment method.
We're glad to see you were able to order your new iPhone 15 Plus and successfully set up service on the device. Regarding the return shipping you paid, we'd appreciate the opportunity to investigate this further. Please email a copy of your return shipping receipt to ******************************** Be sure to reference this review in your email. We look forward to hearing from you soon! -C.H.Review fromDonna M
Date: 12/01/2024
1 starMy husband changed our plan to Pure Talk, after his death I needed to be added to my sons plan with another carrier for economic reasons. Despite repeated calls to Pure talk from myself and my son, they have refused to release my phone number to the new carrier. I live alone in a rural area and my phone still will not accept incoming calls, and selective messages. I have NEVER been treated so negatively in all my years! I DO NOT recommend this company! I have waited over 7 days and done everything that was instructed to me, still no satisfaction. I am so very disappointed, beyond words.PureTalk
Date: 12/04/2024
Hello, *****! We sincerely apologize for the delay and inconvenience you experienced during your recent carrier transfer. We understand the frustration this may have caused.
To ensure a smooth transfer, all information provided must match your PureTalk account. Any discrepancies can lead to delays or denials. Weve confirmed that your number was successfully released to your new carrier on 12/01/24.
If you have any further questions or need additional assistance, please dont hesitate to contact our dedicated **************** team at **************.
Thank you for your understanding and patience. Your feedback is valuable to us as we strive to improve your PureTalk experience.- A.M.Review fromPaula R
Date: 11/30/2024
1 starVery dishonest company, now they are trying to take out of our Discover card, they need to straight themselves out. I would never do business with them again. It was most the day, to get this done, then it did not work. Very unhappy wity them. Straight Talk is the way to go, when on a budget. *****PureTalk
Date: 12/06/2024
Hello, *****! We sincerely apologize for the experience you've had with PureTalk thus far. If you'd like to cancel your account, please contact our **************** team at **************. Alternatively, you may log into your Account Portal and select the Billing tab to de-enroll in autopay. Please let us know if you have any additional questions or concerns, we're always happy to assist you!Review fromLaura P
Date: 11/26/2024
5 starsTheir tech support has ALWAYS been able to solve my problems. You may have to wait a little while but they are good at their jobs.PureTalk
Date: 11/29/2024
Hi, *****! It's wonderful to know our Technical Support team was able to help you out! We're glad to have been of service. Thank you for choosing PureTalk. - A.M.Review fromMonica O
Date: 11/21/2024
1 starI was with Straight Talk for some years and decided to join a conservative company so I purchased a membership on 7/4/24. As of 7/29/24 I was still not activated and getting through to customer service was atrocious constantly busy waiting time an hour and longer without success. I attempted numerous times to *** via their website, however, it objected to anything but plain text so I removed all punctuations and error msg continued to appear. So I obtained supports email and sent notice to Puretalk stating the issue from my email account. My phone was active from straight talk until 8/4/24 (grace ******** Calling and emailing were unsuccessful. Grace ****** runs out and my phone goes to SOS. Mind you I live alone, no family members around to assist me as an health issue became worse. I even went to ******* to use their phone to call in was not allowed. I was being billed for an inactive phone. Its Sept and theyre ***lying regarding eSIM. **** inconsistent with how to activate. After days and hours of waiting for hrs in Oct I graciously gave them one day of 4hrs *** trying to activate, next day I got through and cancelled phone was never activated. So I went with a different company. Requested my funds be refunded was told it wouldnt happen, asked again with another *** they stated they would submit request. No refunds. I encountered two ***s that were willing to assist, the rest was like I was invaded on their personal time. I want my hard earn money, I paid for a service I never obtained. I did not donate to their company. -0 rating.PureTalk
Date: 11/26/2024
Hello, ******! We understand your frustration and sincerely apologize that your recent experience with PureTalk fell short.
Unfortunately, after reviewing your request, we are unable to approve a refund at this time because it exceeds our 30-day Money Back Guarantee window. You can find the full details of this guarantee on our website: *************************************************.
We value your feedback and appreciate you bringing this to our attention. If you need further assistance, our **************** team is happy to help. You can reach them at **************. - A.M.Review fromMichael A
Date: 11/08/2024
1 starI have been a PureTalk customer since 2016. My sons phone is on my account and the phone died. We switched SIM to new phone, but it doesn't work. I have autobill pay on my account. In 2018 they activated a PIN on my account that I was unaware of to enable two-factor authentication. I've always used my password and had a text on the phone to get into my account. Because the phone won't work, I can't get into my account with a text. So I call customer service, they ask for phone # and PIN (which I don't have). Even though I know my account #, address, credit card info, and account password, they won't even talk to me. I've spent 4 months trying to get someone from there to even cancel my account that is getting auto-billed. They treat me like I'm a criminal. How would I have all the other info. So then they say they will allow me in if I give them the last 3 phone call numbers. Hello! My phone don't work and its been 4 months. Makes me want to sue them. But now my only recourse is to get Credit card company to deal with them. 8 years as customer and this is the treatment I get.PureTalk
Date: 11/11/2024
Hello, *******! We apologize for the significant inconvenience and frustration you've experienced. It's clear that your situation has been challenging, and we understand your disappointment.
We take customer satisfaction very seriously and are committed to resolving issues promptly. Please call our *************************** at **************, we will be ready to assist. We have other verification methods that we can use to help assist you with your request.
We appreciate your patience and understanding as we work to improve. We value your business and hope to regain your trust. -C.H.Review fromRobert F
Date: 11/02/2024
1 starPuretalk is not always honest with its customers. The company in recent months sent two emails indicating that my plan was being discontinued and that there would be a "slight" increase when moving to a new plan--which would take place automatically. Sounded fair to me. A "slight increase", after all, is defined as a "very small or minimal increase". Puretalk, sadly, lied to all all of its customers who were enrolled in my now former plan. My monthly rate has been increased from ~$7.60 to ~$25.84 monthly (3.4 times the previous rate--or an annual increase of $218.88). It seems as though Puretalk simply did not want to hassle any longer with seniors who use their plan very infrequently, don't do any texting, and don't use any of the features which they boast about the new plan having. Puretalk should either 1) honor its email statement that there would only be a "slight" increase and/or 2) carefully discuss the issue with those who sent the very misleading "slight increase" email to its customers and issue an apology.
Sadly, I cannot recommend Puretalk but continue to review plans from other companies--
some which continue to offer simple plans which do not have texting capability.PureTalk
Date: 11/14/2024
Hello, ******! We apologize for any confusion or disappointment regarding the recent changes to your plan. We want to assure you that we're committed to providing transparent and fair service to all our customers.
Please contact our **************** team directly to discuss your concerns and explore options that may better suit your needs. We take customer satisfaction very seriously and are committed to resolving issues promptly. Please call our **************** department at ************** or by dialing 611 from your PureTalk device.
Thank you again for choosing PureTalk! We appreciate your business! -C.H.Review fromJanet G
Date: 11/01/2024
1 starThe worse service in the world. I tried to transfer service to this company. They charged me, I never got service and trying to get my charter service back they made it impossible. I have literally sat on the phone trying to reach someone for 3 days, no response and rude ****************** solutionFinally, thanks to Charter Spectrum they called for me and finally got it taken care of..I do not recommend this company,PureTalk
Date: 11/14/2024
Hello, *****! We are truly sorry for the experience you've had with PureTalk thus far. We understand how frustrating it must have been to encounter such difficulties, especially when trying to switch services.
We are committed to improving our customer service and ensuring that our customers have a positive experience. We will use your feedback to identify areas where we can improve.
We appreciate your feedback and will use it to improve our processes and customer service. -C.H.
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