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Customer Review Ratings
Average of 139 Customer Reviews
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Review fromAnthony M
Date: 09/19/2025
1 starThey scam veterans, they have no ETAs for server repairs, no answers why wifi calling and RCS doesnt work. Basically no customer service, backed with threats to charge you and hold your phone number hostage. Whoever this veteran is that owns this company mustve gotten an Other Than Honorable because they have no Honor.
PureTalk
Date: 09/22/2025
Hello, *******! First and foremost, we want to thank you for your service.
We're sorry to hear you've been having trouble with RCS and Wi-Fi Calling. We understand how frustrating these issues can be, and we apologize for any inconvenience they've caused.
We have confirmed that your phone number has been successfully transferred to your new carrier.
As per your conditional sale agreement, the remaining subsidy balance on your phone would be due if you chose to keep the device after terminating service.
Since you've opted to return the phone, we ask that you ship it back to PureTalk. Once we receive the device, it will undergo inspection and testing. Upon approval, we will process your refund, and the subsidy balance will be waived.
If you have any questions or concerns, please contact our ***************************** at **************. - A.M.Review fromChristine W
Date: 09/15/2025
5 starsI have had purtalk for over 3 years! I love it! I have tried att, ********* verison, and some prepay cell phones. NONE WORK where I live :( but purtalk is amazing and I love that when I called customer service to reset my VM pin I didnt have to wait long and could understand everything said!PureTalk
Date: 09/17/2025
Hi, *********! We're thrilled to hear you're enjoying our reliable service and customer support. Thank you for your feedback and for being a long-time customer! We truly appreciate your business. - A.M.Review fromConstance H
Date: 08/14/2025
1 starLost my eSIM which means I lost my cellphone number I had for 20 years. Tech help was no help. Told them to cancel continued being charged $68.15 a month from 31july-Dec 2024 with no service. I bought the iphone $795.97 charged to my credit card. Received a $70.00 credit for trade in iPhone. Due to losing eSIM had to go back to **** quickly to get a prepaid cellphone because cellphone only communication with my 84 years old mother in another state. Then I had to cancel my credit card to stop payment. A few months later Pure Talk sent me for collections and reported my iPhone stolen and locked. So Im out with all this money. Ive told many not to switch to this company . Very unhappyPureTalk
Date: 08/15/2025
Hello, *********! We understand your frustration regarding the recent experience with your account, and we sincerely apologize for any inconvenience this has caused.
Upon reviewing your account, we found that your cancellation request could not be completed because we were unable to verify your account PIN. As a result, your monthly service and billing remained active until February 3, 2025, when the line was disconnected for non-payment. This led to a default on your conditional sales agreement, and your outstanding balance was sent to collections.
To resolve this issue and remove your phone from its current blacklisted status, please contact our *************************** at **************. Our team will be happy to assist you with the next steps. - A.M.Review fromLarry L
Date: 07/28/2025
1 starSigned up they were $30 MORE than the same plan T-Mobile has. Getting them on the phone is next to IMPOSSIBLE!! They promote how "American" - they are, I remember being American, was being the BEST, Pure Talk is FAR from that! Stay away from them!PureTalk
Date: 07/30/2025
Hello, *****! We're truly sorry our service didn't meet your expectations. We understand how frustrating this must be, and we sincerely apologize for any inconvenience it caused.
We've confirmed that your cancellation and refund request for your order has been successfully submitted. You can expect to see the refund processed within 14 business days.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.Review fromStefany H
Date: 07/25/2025
5 starsWeve been with Puretalk for over 3 years now and they have always had great customer service. The cell service is very good and they offer competitive pricing for phones. I called in today to reduce our plan for two of us since we dont need as many gigs and to save money and the *** never once asked why or tried to upsell me. I also switched my husbands phone to Spectrum because we got it free for 1 year. He wanted to try it out because he works where there are dead zones for all carriers weve tried over the past 20 years and hes never tried Spectrum before. The *** today was very understanding, knowledgeable and professional. We got the transfer pin by text right away and when we couldnt remember our passcode she sent me a text with a code to give her instead. It was super easy! I recommend Puretalk.PureTalk
Date: 07/28/2025
Hi, S.! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Providing top-notch service is our number one priority, and your feedback truly makes our day. Thank you so much for sharing it, and for being such a valued PureTalk customer! We genuinely appreciate your business! - A.M.Review fromRobin A
Date: 07/17/2025
1 starTerrible phones. Terrible service. Feel like I was ribbed offPureTalk
Date: 07/21/2025
Hello, *****! We're sorry to hear you're unhappy with your PureTalk service and phone. We understand how frustrating it can be when your expectations aren't met, and we sincerely apologize for falling short.
We're committed to resolving this matter, and an agent will be reaching out to you to assist you and work towards a solution.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.PureTalk
Date: 07/24/2025
Edited 07/24/2025:
Hello *****,
We're following up on your review and want to make sure we address the signal issues you've been experiencing. Our Technical Support team has tried to reach you on July 22nd and 23rd, but unfortunately, they haven't been able to connect.
We understand how frustrating signal problems can be, and we're committed to helping you resolve them. We'll try to reach out to you again soon to investigate this further.
Alternatively, please feel free to call our Technical Support team directly at ************ at your earliest convenience. We're here to help! *****Review fromKathleen G
Date: 07/16/2025
5 starsThe ********************** Tech Support switching to Puretalk Thank you all The best kind expertsPureTalk
Date: 07/17/2025
Hi, ********! We're thrilled our support teams made your switch to PureTalk such a smooth and positive experience. Thanks for sharing your feedback we truly appreciate your business and are so glad to have you as a valued customer! - A.M.Review fromJerlene M
Date: 06/27/2025
1 starMy sister's phone said no service and she asked me to call them and they have come up with "you have to have passcode" she doesn't have one and neither do I answer my sisters only communication is the cellphone. They said she would need to call from someone else's phone and she did, but was away from home, so they still would not help her. I asked fir a mgr and they would not give me one. My nephew was found dead less than 2 weeks ago and we are dealing with that and she always just depended on him. We will both be changing carriers. Mine has said that in the past and they had to add minutes to it. I had no password and they just did it. Refusing to let me ralk to a mgr did it for me. I have used them for years and they never said anything about a password. She is alone and no communication. Sad and scary!Review fromLaTasha E
Date: 06/26/2025
1 starWorse customer service ever. I was a ********************** customer for over 8 months. I decided to switch carriers, so I contacted customer service to request port-out PIN number. They provided me with one, and the call was completed. This call took place 10 days before my next payment was due. On 06/25/25, my account was debited for a full payment. I called to follow up and ask why my closed account was told that I was supposed to call them after I successfully made the switch. I found that odd, but more importantly, the *** never requested a call back. After waiting on hold for over an hour to get a one time passcode sent to me, I was told that my service would be disconnected, but I couldnt get the payment reversed because I was a day late. I lost and hour out of my day, and money that I didnt have for service that I can no longer utilize. I feel humiliated and simple. I was referred by a famous YouTuber. I will def tell her about my experience. Thanks for nothing Pure Talk. Wow!Review fromJonathan L
Date: 06/26/2025
5 starsSaved my family over $600 a month. Thats no exaggeration.I work around between ***** hours a week. My wife stays home with the kids. We have 4 under the age of 6. $600 a month is no small thing to us. Our previous phone bills were more than my truck payment! Service is no different than the rest of the big carriers. We live in a place where we rarely have service no matter who youre with and were super pleased with pure talk. The CUSTOMER SERVICE on the other hand is 1000% different than any other phone carrier. Hands down THE. BEST. Wouldnt dream of going anywhere else.
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