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Business Profile

Cell Phone Supplies

PureTalk

Reviews

Customer Review Ratings

1.46/5 stars

Average of 143 Customer Reviews

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Review Details

  • Review fromLarry L

    Date: 07/28/2025

    1 star
    Signed up they were $30 MORE than the same plan T-Mobile has. Getting them on the phone is next to IMPOSSIBLE!! They promote how "American" - they are, I remember being American, was being the BEST, Pure Talk is FAR from that! Stay away from them!

    PureTalk

    Date: 07/30/2025

    Hello, *****! We're truly sorry our service didn't meet your expectations. We understand how frustrating this must be, and we sincerely apologize for any inconvenience it caused.

    We've confirmed that your cancellation and refund request for your order has been successfully submitted. You can expect to see the refund processed within 14 business days.

    Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
  • Review fromStefany H

    Date: 07/25/2025

    5 stars
    Weve been with Puretalk for over 3 years now and they have always had great customer service. The cell service is very good and they offer competitive pricing for phones. I called in today to reduce our plan for two of us since we dont need as many gigs and to save money and the *** never once asked why or tried to upsell me. I also switched my husbands phone to Spectrum because we got it free for 1 year. He wanted to try it out because he works where there are dead zones for all carriers weve tried over the past 20 years and hes never tried Spectrum before. The *** today was very understanding, knowledgeable and professional. We got the transfer pin by text right away and when we couldnt remember our passcode she sent me a text with a code to give her instead. It was super easy! I recommend Puretalk.

    PureTalk

    Date: 07/28/2025

    Hi, S.! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Providing top-notch service is our number one priority, and your feedback truly makes our day. Thank you so much for sharing it, and for being such a valued PureTalk customer! We genuinely appreciate your business! - A.M.
  • Review fromRobin A

    Date: 07/17/2025

    1 star
    Terrible phones. Terrible service. Feel like I was ribbed off

    PureTalk

    Date: 07/21/2025

    Hello, *****! We're sorry to hear you're unhappy with your PureTalk service and phone. We understand how frustrating it can be when your expectations aren't met, and we sincerely apologize for falling short.

    We're committed to resolving this matter, and an agent will be reaching out to you to assist you and work towards a solution.

    Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

    PureTalk

    Date: 07/24/2025

    Edited 07/24/2025:

    Hello *****,

    We're following up on your review and want to make sure we address the signal issues you've been experiencing. Our Technical Support team has tried to reach you on July 22nd and 23rd, but unfortunately, they haven't been able to connect.

    We understand how frustrating signal problems can be, and we're committed to helping you resolve them. We'll try to reach out to you again soon to investigate this further.

    Alternatively, please feel free to call our Technical Support team directly at ************ at your earliest convenience. We're here to help! *****
  • Review fromKathleen G

    Date: 07/16/2025

    5 stars
    The ********************** Tech Support switching to Puretalk Thank you all The best kind experts

    PureTalk

    Date: 07/17/2025

    Hi, ********! We're thrilled our support teams made your switch to PureTalk such a smooth and positive experience. Thanks for sharing your feedback we truly appreciate your business and are so glad to have you as a valued customer! - A.M.
  • Review fromJerlene M

    Date: 06/27/2025

    1 star
    My sister's phone said no service and she asked me to call them and they have come up with "you have to have passcode" she doesn't have one and neither do I answer my sisters only communication is the cellphone. They said she would need to call from someone else's phone and she did, but was away from home, so they still would not help her. I asked fir a mgr and they would not give me one. My nephew was found dead less than 2 weeks ago and we are dealing with that and she always just depended on him. We will both be changing carriers. Mine has said that in the past and they had to add minutes to it. I had no password and they just did it. Refusing to let me ralk to a mgr did it for me. I have used them for years and they never said anything about a password. She is alone and no communication. Sad and scary!
  • Review fromLaTasha E

    Date: 06/26/2025

    1 star
    Worse customer service ever. I was a ********************** customer for over 8 months. I decided to switch carriers, so I contacted customer service to request port-out PIN number. They provided me with one, and the call was completed. This call took place 10 days before my next payment was due. On 06/25/25, my account was debited for a full payment. I called to follow up and ask why my closed account was told that I was supposed to call them after I successfully made the switch. I found that odd, but more importantly, the *** never requested a call back. After waiting on hold for over an hour to get a one time passcode sent to me, I was told that my service would be disconnected, but I couldnt get the payment reversed because I was a day late. I lost and hour out of my day, and money that I didnt have for service that I can no longer utilize. I feel humiliated and simple. I was referred by a famous YouTuber. I will def tell her about my experience. Thanks for nothing Pure Talk. Wow!
  • Review fromJonathan L

    Date: 06/26/2025

    5 stars
    Saved my family over $600 a month. Thats no exaggeration.I work around between ***** hours a week. My wife stays home with the kids. We have 4 under the age of 6. $600 a month is no small thing to us. Our previous phone bills were more than my truck payment! Service is no different than the rest of the big carriers. We live in a place where we rarely have service no matter who youre with and were super pleased with pure talk. The CUSTOMER SERVICE on the other hand is 1000% different than any other phone carrier. Hands down THE. BEST. Wouldnt dream of going anywhere else.
  • Review fromTamye E

    Date: 06/18/2025

    1 star
    Where do I start.... On April 30th 2025 I went online to pure talk I heard they had great service so I bought the ****** Pixel 9 to start my service. It came four days later and the directions were totally unclear as to how to activate it. I'm like most people I only have one line for a cell phone But to get help activating my phone I had to find another cell phone to call from. So I did. Approximately one week later I noticed I had a lot of voicemail messages. I didn't understand how that could be because my phone never rang. I immediately called Pure Talk to try and get help. They told me going into settings blah blah blah blah blah blah Turn off your phone restart it. A couple days later I noticed I had more voicemail messages. I called again and they went through the same rigamarole as the first time That didn't work because I noticed I still wasn't getting phone calls and messages.. My phone calls and text messages were not all going through either. They told me that inside my apartment I was not getting enough signal bars and I'd have to go outside to make phone calls Well that didn't work either. I called many many times from May 9th until June 10th. I had been cussed out, laughed at, put on hold for 20 minutes or more but still did not get assistance. They are the rudest people on the planet. I am veteran and have PTSD. I have never in my life been so frustrated.I finally had enough and went to another company crying on June 10.BUT,,,,,,,I had made a payment $45 and $54.30 for the service I did not receive. AND since I am leaving Puretalk before the 36 months they want me to pay back a $200 rebate they gave me on the phone. The phone has major issues. I want to send it back. But no one wants to talk to me about that because I am no longer a customer. Go figure.

    PureTalk

    Date: 06/20/2025

    Hello, *****! First and foremost, we want to thank you for your service.

    It sounds like you've been having a really frustrating experience with your PureTalk service, and we sincerely apologize for the issues you've encountered. We understand how important reliable service is, and we appreciate you bringing your concerns to our attention.

    We've reviewed your calls and account information thoroughly. While we couldn't find any instances of our agents cursing or laughing, we did note that you used strong language with our support team. We understand this came from a place of frustration, especially given the service issues you were experiencing.

    Regarding a refund, your purchase on April 30, 2025, falls outside of our Money Back Guarantee and 14-day return policy, which means you're not eligible for a refund or return at this time. You can find the full details of these policies on our website:
    *************************************************
    ****************************************************

    When you purchased your service, you electronically signed an agreement for a 36-month term. A copy of this agreement was also sent to your email on April 30, 2025, for your records. If you choose to cancel your service before the end of this agreement, your account will be defaulted, and the remaining subsidy balance will become due in full.

    To discuss your options or to pay any outstanding balance, please call our *************************** at **************. We're here to help you navigate this. - A.M. 

    PureTalk

    Date: 06/23/2025

    Edited 06/23/25: 

    Hello *****, 

    Your return request for the ****** Pixel 9 has been approved! We'll email you a prepaid shipping label shortly so you can send your phone back to PureTalk.

    Please ensure the phone is returned with its original packaging and all components. All items must be free from cracks, scratches, liquid, or any other damage that alters their original appearance. Before shipping, remember to erase all personal data and disable or remove all security features.

    Your subsidy balance will be waived, and a refund will be issued pending a successful inspection of the device. - A.M.
  • Review fromRE R

    Date: 06/08/2025

    1 star
    I FINALLY decided to make the leap into the latest, greatest iPhone and learned prices were apparently fixed by *****. In other words, PureTalk charges the same as does *******, Apple Store, etc. Honoring PureTalk's promoted "American owned and operated" posture, I elected to buy through them. In the checkout process, I selected "Priority Overnight" shipping via ****** at almost double the price of Second-Day air. My purchase was made this past Saturday.When I'd received no shipping info, I contacted them late this morning. The operator said that although they SELL phones seven days per week, they do not SHIP phones on the weekends. Adding to my frustration, she said orders typically take "24 to 48 hours to process." Why was I hoodwinked into paying double for "Next Day" shipping when it now appears it will be at the very earliest FOUR DAYS removed from my purchase? Why didn't someone advise me of the "build-in" delay so I could exercise the option of going to BestBuy, paying the same for the phone and having it in hand the same day?This whole transaction left me feeling "icky," like PureTalk was acting in bad faith, failing to make it clear when my phone would arrive. If they were above board, making it clear when I could expect my device, I at the very least could have gone elsewhere. Or, I could have chosen to wait the extra few days to take delivery thereby having my expectations managed. The operator's attitude wasn't the least bit conciliatory or apologetic. She was very matter of fact like the problem was on me! What a colossal turn-off.Bottom line: buyer beware. Buy a phone only if you're comfortable getting it WHENEVER it arrives. And save your money for Priority Overnight. You're not going to get it, even if you order on a Monday. Remember, the operator matter of fact said the order PROCESSING could take two days. Ridiculous.

    PureTalk

    Date: 06/11/2025

    Hello, RE! We sincerely apologize for the delay with your order and for not informing you about our processing times during your purchase.

    Typically, orders are processed within ***** business hours before shipment. Please note that our warehouse is closed on weekends, so we're unable to process or ship orders during that time.

    We've applied a $25 credit to your PureTalk account to cover the overnight shipping fee.

    If you have any further questions, please contact our ***************************** by dialing 611 from your PureTalk device or **************. We appreciate your feedback, as it helps us improve the PureTalk experience.- A.M.
  • Review fromraymond k

    Date: 04/22/2025

    5 stars
    we purchased a phne with your company we chose to use another carrier we sent back device to address we were given ware house refue=sed to accept we are being charged mounthly for phones we dont even have we were told that we had to pay 117 dollars we sent a check 4//1 check was never cashed as of 4/22 we offered to pay with credit card we were told we cant i do not want this to hurt my credit reting i have had nothing but aggragation with you company i will be filing a complaint with the better business bureau

    PureTalk

    Date: 04/24/2025

    Hello, *******! Please accept our sincere apologies regarding the difficulties you experienced with your PureTalk service. Following a review of your account, we note that a return request was initiated; however, the device was not received by our facilities. Our records indicate that you spoke with a supervisor on March 26, 2025, who recommended contacting *** to ascertain the shipment's status and, if required, file a claim. We can confirm that your check payment was received and processed on April 18, 2025. Furthermore, your financing agreement has been fully satisfied, and no outstanding balance remains. Should you require further clarification or have any additional concerns, please do not hesitate to contact our *************************** at **************. - A.M.

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