Reviews

Review Details

• Review fromGary L

  Date: 07/28/2023

  1 star
  Called to activate two phones. Was told one not compatible and had to buy a new one. Bought a Schok Classic from Pure Talk. Without much use I had to charge it twice a day. Signal reception iffy with both phones on Pure Talk. After realizing the worthlessness of the purchased phone I got back on Pure Talk website and it said my original phone was compatible. Called Pure talk back and they would not compensate me for the Schok and still said my original phone was not compatible. The representative would not let me talk to a supervisor. Both calls to this company were with representatives who had thick accents and hard to understand and communicate with. This makes issues even more complex. If a company's website is wrong it should be corrected in reference to bring your own phone. The second representative said I had to send the Schok back to be tested but I can't have a refund no matter what. So in essence I would have to be without a phone for all that time. Pure Talk is not a company I respect or recommend.
  

  PureTalk

  Date: 08/01/2023

  Hello, ****! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Device return requests must be submitted within 14 days of receiving the device to be eligible for a refund. You may view our return policy at www.puretalk.com/return-policy. If you are experiencing issues with your device holding a charge, you may contact the manufacturer for troubleshooting. Devices must be 4G or higher, VoLTE capable, use the *** network, and be network unlocked to be compatible with PureTalk service. Due to the varying models on the market, we cannot guarantee support for devices purchased outside of PureTalk. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at ********************************************** and on social media sites ********* Instagram, and ******* for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.

• Review fromChristine H

  Date: 07/10/2023

  1 star
  On June 7, 2023, I contacted PureTalk after hearing multiple commercials through ******** and Hannity. I hoped for four phones for my children and only contacted them because of the price offered. I was told the $55 plan was at $30/mo for those that qualified. I was told that I did not qualify due to my credit but that if I bought all four of the phones outright for cash that I would then qualify for the $30/mo plan. It is now June 23rd and I keep having problems with the phones maintaining internet and having space for basic pictures. I contacted PureTalk today at 9:30P and was told that I was talking to *******. I was talking to her for nearly ********************************************************************************** on the phone for not qualifying for the $30/mo program with my credit. She would not give me her name - I had to call back and ask someone else. And then she hung up on me. I called back and talked to *****. She gave me the previous person's name I had talked to, but when I asked her for the corporate number - she told me she wasn't sure they had one, she would have to check, and then she hung up on me also. I am a military veteran who trusted the channel ********, the sponsor *********************** and the company PureTalk. This company only takes advantage of veterans, does not help them. They also use bait and switch tactics and refuse to have integrity to fix their issues or give access to a supervisor. I want a full refund of all money paid for the four phones and any charges that have been charged for service up to this point. I had great expectations and am disappointed that companies like this exist to take advantage of anyone, much less older people and veterans. For shame PureTalk.
  

  PureTalk

  Date: 07/17/2023

  Hello, *********! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our $55 Unlimited Talk, Text, and Data is not discounted to $30 for qualifying customers. A soft credit check is performed if you wish to finance a device using our in-house financing program. To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Currently, you do not qualify for a device refund as you are outside our 14-day return policy. You may view our return policy at ****************************************************. Due to the account being active for more than 30 days, your account does not qualify for our Money Back Guarantee for your service plans. For more information, you may visit *************************************************. If you have any questions or require further assistance, you may contact our *************************** at ************** or via email at **********************************************. Thank you for your feedback, which always helps us improve the PureTalk experience.

• Review fromLinda M

  Date: 07/07/2023

  1 star
  So my brother has tryed to get pure talk they sent him tbe phone but wouldn't give him a new number then they told him he needed th pay phone off he has tryed to do that . They just give him tbe runaround they will not even activate the phone now he's out 69 dollars for a phone he can't even use.
  

  PureTalk

  Date: 07/17/2023

  Oh no, *****! We're sorry to hear about your brothers experience with PureTalk thus far. Please accept our apologies if he received anything other than an optimal customer service experience, as this is our top priority. If he purchased a device with our Instant Phone Discount, he must port a current phone number, remain on AutoPay, and service must be activated within 30 days. If he does not have an active number to port, he will be required to pay the subsidy amount to activate service with a new number. We have reviewed the account and see that he spoke with a member of leadership, and a device return request has been submitted. Once we receive the device, it will be inspected and tested. Upon approval, we will process the refund. If you have any further questions or concerns, you may contact our *************************** at ************. Thank you for your feedback, as it always helps us improve the PureTalk experience.

• Review fromPamela M

  Date: 07/05/2023

  1 star
  ********* services that prey on the elderly and not tech-savvy. I spent hours trying to straighten out my parents cellphones. Their phones conveniently wouldn't work AFTER they told him how easy it would be to switch and port their numbers, so they had to buy new ones. There have been so many issues after that. Needless to say, 2 weeks after switching neither one of their NEW phones work. When trying to call, they will charge you to talk to customer service representative-to fix their mistakes.
  

  PureTalk

  Date: 07/17/2023

  Oh no, ******! We're sorry to hear about the experience you and your parents had with PureTalk thus far. Please accept our apologies for the delayed response, as we could not access our reviews. The issue has been resolved, and we're committed to turning your experience around. Devices must be 4G or higher, VoLTE capable, use the *** network, and be network unlocked to be compatible with PureTalk service. Customers will not be charged for contacting our **************************** We're committed to resolving your parents service issue and would appreciate an opportunity to assist you further. Please email us at ******************************* with the account holders name, address, and mobile phone number. Please also include your BBB review reference ID. Once we receive your email, we will have an agent reach out to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.

• Review fromBruce C

  Date: 07/04/2023

  5 stars
  **************** is in ******* and very thorough to get my number ported over. Happy with their 5g connection.
  

  PureTalk

  Date: 07/17/2023

  Hi there, *****! Please accept our apologies for the delayed response, as we could not access our reviews. We're thrilled to hear youre enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit **************************************************************** to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

• Review fromTammy G.

  Date: 07/01/2023

  1 star
  ************* is sorry, they dont seem to care about fixing the problem. I am suppose to have unlimited ralk text and data i have to call 4 to 5 times a month because my service is out most of the time the phone is the only thing that worksmy internet i just about lost my life insurance because i couldnt get online to esign , i am constanly getting oyt of data usesage but when i call they tell me i am not using my data .after i call they might get it fixed but not for long cause it goes right back to the problem and i have to call again they have you on hold 15 - 30 mintues then they transfer you and it hangs up the bill comes out automatic i have until oct 23 before i can get out of this contract, i cannot afford to pay for a service i cant use something needs to be done this company is a rip off. I am a senior this is my only comunnication to family, doc, most of the time i have trouble checking emails or getting online so it is a hit or miss if i can receive email or text
  

  PureTalk

  Date: 07/17/2023

  Hello, *****! We're sorry to hear that youre experiencing service issues. Please accept our sincere apologies for the inconvenience this caused and for the delayed response, as we could not access our reviews. We have reviewed your account and see that your number has been released to your new carrier. You must pay the remaining subsidy balance owed as you canceled service before the 24-month sale agreement. You may contact our *************************** at ************ to pay the balance. Thank you for your feedback, as it always helps us improve the PureTalk experience.

• Review fromLeslie G

  Date: 06/28/2023

  1 star
  Receiving offensive marketing literature criticizing political parties, political orientation and woke. Called to stop mailing using number on the promo and was told they dont send snail mail, only email and that I needed to call H20 which tried to sell me a medical device. Finally looked them up on the internet and received a cogent human in the line who said they couldnt look me up as Im not a customer but she could stop mailings using my phone #? This company is offensive, difficult to deal with and poorly run. I would not even try to use their products or give them any money given they cant handle mail or phone communication for their product.
  

  PureTalk

  Date: 07/17/2023

  Hi, ******! Please accept our sincere apologies for any unwanted marketing literature and the delayed response, as we could not access our reviews. Please email us at ******************************* with your name and address to request to be removed from our mailing list. Thank you for your feedback, as it always helps us improve the PureTalk experience.

• Review fromREBECCA T

  Date: 06/12/2023

  1 star
  I checked the **** # via the PureTalk website and it said my phone was compatible. I spent 3 whole days trying to get my number ported to them & working to no avail. I ended up with Data & texting but it will not allow any calls. Support finally said that because this was a Sprint phone that it MOST LIKELY will not work and that the **** checker on their site doesn't check everything. I am so disgusted. I should have just stayed with StraightTalk and their outsourced "support". Fact is you get what you pay for. Cheap service plans = ************** This is a c*** company and I am SAD that this is what good ol' *** based companies are like. DO BETTER PEOPLE!
  

  PureTalk

  Date: 07/17/2023

  Oh no, *******! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for the miscommunication regarding device compatibility and the delayed response, as we could not access our reviews. Devices must be 4G or higher, VoLTE capable, use the *** network, and be network unlocked to be compatible with PureTalk service. Carrier-specific devices may not be fully supported on our network. We have reviewed your account and confirmed your number has been released to your new carrier. Thank you for your feedback, as it always helps us improve the PureTalk experience.

• Review fromDennis H

  Date: 06/02/2023

  1 star
  *****'s remorse? Yes, I have much remorse. I am on a fixed income and ******* took over my old plan from Total Wireless and the plan fees went up. So I decided to switch to PureTalk. (One of the reasons I switched was because ******************* advertised it.) I wanted to change my due date from the 28th to the 4th to line up with my finances, but they would not do it. Now, because it is too expensive and way too much trouble to switch, I am stuck with their over-the-top, extremely aggressive collections each month because I need to wait a day or two to pay the bill. They call me, they text me, they email me, and if I look out the window I am sure I'll see their smoke signals. I get these many times, not just once to let me know my bill is coming up. They say it's a no-contract service, but they act like they will be forced into bankruptcy if I do not pay right now. Dang it. Stop harassing me.
  

  PureTalk

  Date: 07/17/2023

  Hello, ******! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any inconvenience caused. We allow one-time payment date changes. To submit your payment date change request, you may contact our *************************** at ************** for further assistance. Once the payment date change is processed, we will contact you via phone to pay any prorated balance due. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
  
  

• Review fromSarah K

  Date: 05/17/2023

  1 star
  BEWARE! We decided very quickly that pure talk was not right for **. I called to cancel, sent the phones back as instructed and did not receive any communication regarding the status of my refund. After several weeks of waiting for my refund to show up in my bank account I called and was told that my phones had been received and passed inspection but "NO REFUND REQUEST WAS SUBMITTED." This makes no sense. Why would I cancel and send the phones back but not want a refund? The representative that I spoke to when I canceled did not mention anything about this. Very disappointing and misleading. This information should have been explained at the time of canceling and the refund request should have been submitted at that time. Seems like they are trying to trick you into not getting a refund which should be illegal. Would never recommend them to anyone!
  

  PureTalk

  Date: 07/17/2023

  Hello, *****! We truly apologize for the delayed response and for any inconvenience youve experienced. After reviewing your account, we confirm a refund of $342.00 was processed on 05/18/2023. We hope you try PureTalk again if we can better suit your wireless needs. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!